Implementation Specialist – SaaS

LeadSquared is looking for an Implementation Specialist who will work with the sales team to build solutions for prospective customers, and then own the implementation & on-boarding of new clients. The role is super critical for us as it directly impacts the revenue and customer satisfaction.

 Key Responsibilities:

  • Understand customers’ business needs and devise appropriate solutions using LeadSquared.
  • Understand the software and tools ecosystem of Customer and come up with best possible ways of connecting LeadSquared to them.
  • Come up and implement the best way of importing existing customer data and digital assets.
  • Execute the implementation plan: Make the customer live within promised timeframe.
  • Be single point of contact for customer on implementation including any integrations.
  • Communicate work status to client and internal stakeholders on a regular basis.
  • Work with Sales, Customer Success and Customer Support teams to ensure that they understand any customizations done or unique needs served for the customer.
  • Work closely with the product development team to share client feedback and for post-implementation reviews.
  • Track key metrics and KPIs related to implementation success.
  • Identify implementation areas that can be automated and work with the product or customer success teams to automate them.
  • Upsell / cross-sell LeadSquared product or services wherever applicable

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