LeadSquared is looking for an Implementation Specialist who will work with the sales team to build solutions for prospective customers, and then own the implementation & on-boarding of new clients. The role is super critical for us as it directly impacts the revenue and customer satisfaction.
- Understand customers’ business needs and devise appropriate solutions using LeadSquared.
- Understand the software and tools ecosystem of Customer and come up with best possible ways of connecting LeadSquared to them.
- Come up and implement the best way of importing existing customer data and digital assets.
- Execute the implementation plan: Make the customer live within promised timeframe.
- Be single point of contact for customer on implementation including any integrations.
- Communicate work status to client and internal stakeholders on a regular basis.
- Work with Sales, Customer Success and Customer Support teams to ensure that they understand any customizations done or unique needs served for the customer.
- Work closely with the product development team to share client feedback and for post-implementation reviews.
- Track key metrics and KPIs related to implementation success.
- Identify implementation areas that can be automated and work with the product or customer success teams to automate them.
- Upsell / cross-sell LeadSquared product or services wherever applicable