Manager – Implementation

We are looking for  a customer success manager who will own up a portfolio of customers, with the key objectives of ensuring customer retention, providing value to customers and consequently driving revenue growth.

Requirements –

  • Act as the primary point of contact for all queries/requests for customers
  • Own customer retention of each of the customer in the portfolio
  • Understand customer business and use cases, and ensure maximum product adoption and usage for those business needs
  • Based on understanding of customer’s business, identify opportunities for expanding scope of current implementation and increase stickiness
  • Identify opportunities for upsells and cross sells and collaborate with Sales team to realize those
  • Establish and nurture a healthy relationship with key customer stakeholders, monitor sentiment and manage escalations whenever necessary
  • Through interactions with business stakeholders, perform a business value mapping exercise, analyze and establish a baseline RoI value for each customer, and devise a roadmap for maximizing it
  • Carry out periodic business reviews with stakeholders to ensure they are aware of the value being created by LeadSquared.

Ideal Candidate

  • 4-6 years of experience in customer success/ account manager capacity with reputed SaaS businesses
  • Excellent verbal and written communication skills
  • Ability to understand and adapt to new technologies and products quickly
  • Good team player and ability to coordinate with multiple stakeholders (internal/ external) to ensure on time submission of deliverables
  • Good project management skills

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