Project Manager – Implementation

LeadSquared is currently seeking a highly motivated and experienced Project Manager – Implementation to join our team.

LeadSquared is looking for a Project Manager – Implementation who will be in-charge of getting the product live for our new clients. The role is a critical one since it will impact the overall retention and satisfaction of the customers.

Key Responsibilities:

  • Conduct kick-off meetings with every new client to review expectations and to create a written project implementation plan with milestones, deliverables, SLAs and KPIs. Some meetings may require travel to client Location (domestic / international).
  • Understand customers’ business and motivation to subscribe to LeadSquared: Come up with LeadSquared customization based on this understanding.
  • Understand the software and tools ecosystem of Customer and come up with best possible ways of connecting LeadSquared to them.
  • Come up and implement the best way of importing existing customer data and digital assets
  • Execute the implementation plan: Make the customer live within promised timeframe.
  • Be single point of contact for customer on implementation including any integrations.
  • Communicate work status to client and internal stakeholders on a regular basis
  • Work with Sales, Customer Success and Customer Support teams to ensure that they understand any customizations done or unique needs served for the customer
  • Work closely with the product development team to share client feedback and for post-implementation reviews
  • Track key metrics and KPIs related to implementation success
  • Identify implementation areas that can be automated and work with the product or customer success teams to automate them
  • Upsell / cross-sell LeadSquared product or services wherever applicable

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