Quality Analyst – North America

Job Description:

  • Monitoring the quality of calls and emails sent to the US region.
  • Define, implement, maintain and continuously improve quality standard and processes.
  • Responsible for drafting process and procedures.
  • Review customer reported issues and customer satisfaction results.
  • Work towards Quality improvement.
  • Proactively identify quality issues/gaps and recommend corrective action.
  • Develop and define major and minor characteristics of quality including quality metrics and scoring parameters.
  • Ability to think in the abstract and see how small details fit into bigger picture.
  • Work within strict deadlines.
  • Escalate unresolved issues to Senior Management and work with Management to resolve the issues.
  • Meticulous approach to work.

What you can bring to LeadSquared?

  • 1-2 years of Quality control experience.
  • Should have experience working in IT Product company.
  • Strong presentation and communication skills (verbal, written, and active listening).

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