We are looking for a Software Quality Assurance professional who will be responsible for driving quality improvement in LeadSquared.
The position will directly report to Vice President of Engineering.
The role will involve:
- Be a single point of contact for all customer facing teams to capture issues and bugs reported by customers. Track all issues to closure by working closely with engineering teams.
- Work with respective engineering teams to drive corrective and preventive actions.
- Provide RCA and CAPA reports to customers when necessary
- Track monthly quality metrics and drive their improvement by working closely with various engineering teams.
- 5+ years of experience in software development, testing and software quality assurance
- Experience of working with multiple teams in driving software quality
- Recent (2+ years) work should include analyzing issues, doing root cause analysis (RCA) and developing prevention plans.
- Exceptional documentation and presentation skills
- Experience in working directly with customers for requirements collection, gap analysis and solution implementation.
- Good understanding of architecture of cloud-based SaaS apps.
- Passionate about maximizing customer experience
- Very well-organized and structure-loving individual