Implementation Specialist – North America

LeadSquared is looking for a Solutions Specialist who will work with the sales team to build solutions for prospective customers, and then own the implementation & on-boarding of new clients. The role is super critical for us as it directly impacts the revenue and customer satisfaction. 

Key Responsibilities: 

  • Understand customers’ business needs and devise appropriate solutions using LeadSquared
  • Understand the software and tools ecosystem of Customer and come up with best possible ways of connecting LeadSquared to them. 
  • Come up and implement the best way of importing existing customer data and digital assets
  • Execute the implementation plan:  Make the customer live within promised timeframe. 
  • Be single point of contact for customer on implementation including any integrations.
  • Communicate work status to client and internal stakeholders on a regular basis
  • Work with Sales, Customer Success and Customer Support teams to ensure that they understand any customizations done or unique needs served for the customer
  • Work closely with the product development team to share client feedback and for post-implementation reviews 
  • Track key metrics and KPIs related to implementation success
  • Identify implementation areas that can be automated and work with the product or customer success teams to automate them
  • Upsell / cross-sell LeadSquared product or services wherever applicable

Requirements: 

  • A bachelor’s or master’s degree engineering or technology
  • 3+ years of mandatory experience in Implementation world class products
  • Ability to manage multiple clients and projects/task simultaneously 
  • Exception problem solving and solutioning skills
  • Customer success oriented attitude
  • Excellent written and oral English skills
  • Understanding of how cloud based applications are delivered and consumed
  • Understand of unique feature and challenges of SaaS applications
  • Exceptional critical thinking skills is a plus
  • Flexibility to travel is required
  • Timely execution oriented professionals will be preferred
  • Focus on quality and attitude to excel will be a big plus
  • Must be willing to work in the North American Time Zone 

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