Track call details, inbound calls, SMS, and voicemails as leads, activities, or custom objects.
CallTrackingMetrics is an award-winning call tracking and automation platform that provides businesses the tools they need to track, manage and optimize phone calls to increase conversions and scale for growth, worldwide. LeadSquared’s connector for CallTrackingMetrics allows your organization to combine the benefits of both our systems and drive efficiency across your Contact Centre.
1. Click 2 Call: Empower your agents to easily initiate a phone conversation, by just clicking on the lead's telephone number from the lead details view.
2. Agent Pop-up: Provide a 360 view of your lead's information as a screen pop-up, the moment a call is routed to an agent, what's more, you could even customize or design custom forms and have those presented to the agent for better agent experience.
3. Call Log: Track all the metadata of the phone conversations, and save them to the lead's activity history. Never miss any call data in your lead's activity history, even if they are missed calls.
4. Call Disposition: Easily configure call disposition APIs, if they are supported by your telephony operator, data share between CRM - Cti was not this easy ever.
5. Sync Users: Sync your LeadSquared users with CallTrackingMetrics, which saves your admin time and effort and always keeps your agents' access Synced between both systems.
6. Virtual Number Sync for Admins: Admins can now sync all of their Virtual numbers from the CTM account to LeadSquared, and also choose to enable/disable the numbers which agents can use to make outbound calls.