Increase New Patient Acquisition Ratios for Your Hospital

Smart tools to help you acquire new patients easily

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LeadSquared

Never miss a single new patient inquiry

Capture patient inquiries and appointment booking requests from your website, healthcare aggregators, paid ads (all digital and traditional channels) and more. Inquiries via phone calls and center walk-ins can also be captured seamlessly. Use APIs to capture inquiries from patient portals, forms and other channels

Never miss a single new patient inquiry

Provide exceptional patient experience right from the start

Ensure new patient acquisition, higher appointment to visit ratios and patient retention with flawless patient experience right from the first inquiry. Reduce response time with automated, yet relevant communication (email and text) to patient requests. Auto-assign the patient to the "requested-for" or best-fit doctor at the desired time slot. Ensure instant appointment confirmation or support calls from the hospital call center or front-desk.

Reduce new patient acquisition costs

Automate repetitive tasks and processes

Sync appointments + Notify care managers & doctors

Sync appointments from the appointment scheduling app automatically into LeadSquared, making appointment planning easy for both the doctor and care manager. Notify doctors and care managers of any changes or cancellations, to ensure timely action. This would improve patient experience and increase team efficiency.

Sync appointments + Notify care managers & doctors

Automate patient-doctor mapping

Automate patient-doctor mapping

Map patients to doctors of their choice or the ones that best fit their requirements in terms of specialty, location, availability and more. The distribution happens automatically as soon as the patient inquiry comes in, saving care managers’ time and ensuring a faster patient response.

Listen (track patient actions & conversations) to communicate well

Track patient activities & conversations and act accordingly

Track patient journey and interactions

Track patient interactions across channels – website, phone calls, social media, walk-ins and more. In healthcare, you need to listen carefully before you advise your patients. Patient communication should be no different. Build trigger-based healthcare communication workflows easily in LeadSquared.

Track patient journey and interactions

Ensure timely and relevant patient communication

Ensure timely and relevant patient communication

Increase new patient acquisition ratios by converting more inquiries to appointments with relevant communication every step of the way. For instance: Send appointment reminders, hospital location with links to maps, doctor reviews, etc. to reduce drop-offs before the patient visit.

Ensure hassle-free experience on the appointment day

Increase new patient retention with enhanced experience

Handle appointments effectively

Doctors and Care Managers have all the necessary information they need to ensure a hassle-free experience for the new patients on the day of their appointment – all their interactions are recorded by tracking and necessary records are pulled from the patient management system.

Handle appointments effectively

Collect and manage patient feedback

Collect and manage patient feedback

Ensure patient retention by collecting feedback at the end of the appointment. Positive feedback indicates high chances of retention and referrals, whereas negative feedback can be used to better future patient experience, and can be used to even bring back a disgruntled patient by making amends at the right point.

Get complete new patient acquisition reports

Know the role of your teams and channels in new patient acquisition

"LeadSquared vital for our lead management success"

“Leadsquared has been vital for our success in managing leads for our business.  The tool has helped us greatly in collating all the leads from different channels and has helped us in better management of the leads, nurturing and has also helped us map the sales funnel quite effectively.”

rohit_singhavajhala - healthcare CRM

Rohit Singhavajhala

Marketing Head, Oasis Centre for Reproductive Medicine

Want to increase new patient acquisition ratios?