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Capture patient inquiries and appointment booking requests from your website, healthcare aggregators, paid ads (all digital and traditional channels) and more. Inquiries via phone calls and center walk-ins can also be captured seamlessly. Use APIs to capture inquiries from patient portals, forms and other channels
Ensure new patient acquisition, higher appointment to visit ratios and patient retention with flawless patient experience right from the first inquiry. Reduce response time with automated, yet relevant communication (email and text) to patient requests. Auto-assign the patient to the "requested-for" or best-fit doctor at the desired time slot. Ensure instant appointment confirmation or support calls from the hospital call center or front-desk.
Automate repetitive tasks and processes
Sync appointments from the appointment scheduling app automatically into LeadSquared, making appointment planning easy for both the doctor and care manager. Notify doctors and care managers of any changes or cancellations, to ensure timely action. This would improve patient experience and increase team efficiency.
Map patients to doctors of their choice or the ones that best fit their requirements in terms of specialty, location, availability and more. The distribution happens automatically as soon as the patient inquiry comes in, saving care managers’ time and ensuring a faster patient response.
Track patient activities & conversations and act accordingly
Track patient interactions across channels – website, phone calls, social media, walk-ins and more. In healthcare, you need to listen carefully before you advise your patients. Patient communication should be no different. Build trigger-based healthcare communication workflows easily in LeadSquared.
Increase new patient acquisition ratios by converting more inquiries to appointments with relevant communication every step of the way. For instance: Send appointment reminders, hospital location with links to maps, doctor reviews, etc. to reduce drop-offs before the patient visit.
Increase new patient retention with enhanced experience
Doctors and Care Managers have all the necessary information they need to ensure a hassle-free experience for the new patients on the day of their appointment – all their interactions are recorded by tracking and necessary records are pulled from the patient management system.
Ensure patient retention by collecting feedback at the end of the appointment. Positive feedback indicates high chances of retention and referrals, whereas negative feedback can be used to better future patient experience, and can be used to even bring back a disgruntled patient by making amends at the right point.
Know the role of your teams and channels in new patient acquisition
“Leadsquared has been vital for our success in managing leads for our business. The tool has helped us greatly in collating all the leads from different channels and has helped us in better management of the leads, nurturing and has also helped us map the sales funnel quite effectively.”
Marketing Head, Oasis Centre for Reproductive Medicine