Track activities, monitor communication and intervene at the right time to drive productivity amongst your remote workforce
For a remote team or a team in an extended work-from-home situation, it is imperative as a manager to be able to track the productivity levels of the team. Leadsquared enables you to track all the activities of your field force like calls, emails, tasks completed. Get automated reports on every remote employee and ensure they’re on top of their game.
The biggest challenge with remote workforce management, is ensuring all interactions with prospects or customers follow company standards. Leadsquared integrates with telephony services and email clients so you can track and record all calls and emails. Ensure that all communication follows company guidelines. Share call and email scripts with your entire team to help them achieve the highest standards
Empower your team to get real-time insights on their performance. Share automated report cards to your team and reward every milestone with a recognition. Day’s targets achieved? Congratulate them for hitting it out of the park even while they work-from-home. Somebody lagging behind? Nudge them with a different email to help them get back on track.
Give your sales reps complete insights into customer habits and enable them to identify opportunities for upsell and cross-sell. Is a customer returning to check out a related product/service? Call them and try to understand what they’re looking for. With right segmentation, lead scoring & profiling, upsell & cross-sell can be turned into a process to help you generate additional revenue.
Enable automations to track activities and trigger specific actions based on defined logic. An employee starting their day too late or not hitting their quota of calls? Get an email or notification so you can intervene in time and help them up their game.
Set up Two-Factor Authentication to add an additional security layer. Edit your Permission Templates to disable data exports or temporarily hide sensitive data from users. If you suspect that your account has been compromised, you can force log-out all users as the first safety precaution.
“We have a large team, and with it comes custom requirements. We needed a CRM that could meet our needs, solve the issues we face and help our distributed teams work together. When we implemented LeadSquared, within the first few hours, our team was able to recognize that the tool was much better than the one we used before. The adoption of the tool then became very easy to handle.”
Chief Operating Officer, Byju's
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