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Collections solution engineered for better recovery

An AI-Powered Debt Collection Platform Built for NBFCs

Most NBFCs are still running collections on Excel, disconnected dialers, and gut feel. LeadSquared brings calling, field, legal, settlement and repossession into one AI-powered system.

1,200+
Field force implementations
5L+
Collections users enabled
10+
Years BFSI domain depth
Compliant with RBI Guidelines DPDP Act 2023
Trusted by Leading NBFCs Across India
LIC Bajaj Capital Poonawalla Fincorp Hinduja Group JM Financial Muthoot Finance TVS Credit
What you get

Every part of collections, finally connected

From early delinquency signals to legal proceedings and repossession — one platform that your calling teams, field agents, and managers all work from.

Call-enabled collections

Call center agents work from one screen, not three different tools.

  • Automated payment reminders via WhatsApp, SMS, voice
  • PTP management and follow-up automation
  • AI-driven propensity to pay scores per borrower
See it in action

Field collections

Mobile-first app to empower your field officers with the right tools.

  • Geo-tracked attendance and visit verification with beat plans
  • Cash, cheque and digital payment capture
  • Auto-generated receipts on-the-spot sent via WhatsApp
See it in action

AI-powered bucketing

Segment cases by DPD and borrower behaviour — with early warning signals flagging high-risk accounts.

  • ML-based delinquency prediction and EWS
  • Automated soft to hard collection strategy routing
  • Next best action recommendations per case
See it in action

Legal and settlement

Notice generation, SARFAESI management, arbitration tracking and OTS workflows on the same system.

  • Pan-India court case tracking and alerts
  • Templatized OTS proposals with e-sign
  • Multi-level settlement approval workflows
See it in action

Repossession

End-to-end repossession workflow with geo-tagged asset capture, third-party evaluation, stockyard routing and auction portal integration.

  • Repo initiation to auction in one workflow
  • Photo and inventory capture with geo-tagging
  • Integrated auction portal listings
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Reporting and analytics

Role-wise dashboards for every level of your collections hierarchy.

  • Product-wise overdue vs collected views
  • Day-wise calling and field activity reports
  • Zero-code custom report builder
See it in action
How it works

From LMS integration to enabling higher resolved cases

Our debt collection platform sits on top of your existing loan management system. No rip and replace.

1

Cases flow in

Loan records are pushed from your LMS via API or batch processes. Cases are deduplicated, bucketed by DPD and borrower profile, and staged for allocation.

2

Smart allocation

AI assigns cases to the right agent, team or channel — based on availability, capacity, DPD bucket and borrower behaviour.

3

Resolution and sync

Payments are collected across digital, cash and cheque channels. Receipts auto-generate. Payment status syncs back to your LMS in real time.

Integrations ecosystem

Works with your existing stack

Pre-built connectors for dialers, payment gateways, WhatsApp, and LMS systems. Go live in weeks, not quarters.

Regulations Change. Your Readiness Shouldn't.

Enterprise-grade security and regulatory compliance framework that Indian lenders trust

One platform

Coverage across your collections motion

Structured modules your calling, field, legal, and central teams can run from one system.

Collections capability areas

Call centre & reminders
Field visits & geo
PTP & follow-ups
Legal & SARFAESI
Settlement & OTS
Repossession & auction
Cash / cheque / UPI
Dashboards & reporting

See how your collections team can enhance processes with the right tech

Talk to a specialist who understands NBFC collections.

Book a free demo