“LeadSquared gives our team one place for everything. Instead of digging through multiple emails and spreadsheets, staff can track patients, coordinate next steps, and manage documentation across all our facilities, from one system.”
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Intake across multiple locations
Into the full patient journey
Intra-team efficiency
Frontenac Anesthesia provides anesthesia services to partner organizations across the country, including ambulatory surgery centers, fertility clinics, and dental clinics. They also support a growing network of CRNAs and anesthesiologists.
Its operations team works closely with both clinical and operational stakeholders to coordinate patient scheduling, communication, and service delivery.
As Frontenac’s partner network expanded, Frontenac needed a system that could help them run consistent patient journey workflows across its multi-location facilities.
Before LeadSquared, Frontenac’s team ran on a mix of spreadsheets, email, and manual tracking. That setup held at a smaller scale, but it started to strain as the partner network grew. Workflows began to vary from one facility to the next, and visibility diminished.
This also made it difficult to ensure that information was captured consistently and followed through on.
Frontenac wanted a centralized, scalable system that could:
“We have multiple facilities, multiple locations, and many patient and provider touchpoints. It can be difficult to ensure information is captured consistently and followed through efficiently. ”
Frontenac’s primary use with LeadSquared has been streamlining their patient workflow across 13 facilities that each run their own internal processes. The team uses LeadSquared for:
Instead of searching through multiple emails and separate systems, staff can track and co-ordinate along the entire patient journey from one place. These features have been especially useful as Frontenac continues to scale.
“I appreciate the team’s willingness to continually evolve our platform based on our feedback. We’ve made multiple changes just in the past few weeks, and they’ve been highly responsive. We’ve been able to implement things very quickly.”
Since moving to LeadSquared, Frontenac has seen visible improvements in their:
Tying documentation directly to patient records has also improved continuity and made information easier to access across locations.
Frontenac started with one partner facility, Kind Body, and has since extended the same workflows to three more facilities this year, with the most recent work solving a dedicated use case for CRNAs.
For Frontenac, the support experience has been a defining part of working with LeadSquared. Frontenac appreciates the LeadSquared team for the responsive and collaborative experience through implementation and beyond. Kelsey describes Frontenac’s experience with LeadSquared as collaborative, responsive, scalable, and focused on continuous improvement.
“The partnership has been a significant part of our experience with LeadSquared. They’ve always been willing to listen to our feedback, truly understand our business needs, and work alongside us to improve our workflows.”
