“If you are looking for a lot of learning, a lot of challenges and just the right amount of fun and games, LeadSquared is the place to be.”
Marketer
“The best part about working here is the environment. Everyone, right from the top to the bottom always works together.”
Customer Success Champion
“At LeadSquared you are surrounded by talented minds who constantly challenge you to look beyond the horizon.”
Product Manager
“The founders are always approachable. There is a lot you can learn from them everyday. There are no limits to growth”
Technical Lead
The Role
We are looking for a User Experience Designer to join our mobile app product management team.
The role involves understanding of various customer use cases and design new features to address those use cases. Given the large variety of use cases across multiple industries, the key challenge is to deliver a design that is most intuitive for end-users and is flexible enough to meet wide variety of scenarios.
The UX designer will work closely with the customers, sales and success teams of LeadSquared, mobile app product manager and the engineering team in the design process. Their contribution would help in driving the next generation of the LeadSquared Mobile App
Requirements:
• 2+ years of experience in designing UX of Mobile applications, with some experience in designing B2B applications.
• Must have worked on at least couple of apps end-to-end, from requirements till final user release
• Ability to work with clients, internal stakeholders and teams to understand detailed requirements and design complete user experiences that meet client needs and vision.
• Ability to clearly and effectively communicate design processes, ideas, and solutions to engineering team
• Ability to effectively prioritize workload and meet deadlines
• Ability to lead without authority and take full ownership of product features.
• Ability to put forward the voice of user with the design decisions proposed
• Solid UX Skills in designing wireframes, process flows, sketches, scenarios and navigation models all incorporating interaction guidelines for Mobile to produce effective design solutions
• Well versed in any Adobe Creative Suite (Photoshop, InDesign), Sketch, Interaction tools (MarvelApp/Invision/ Principle/Adobe XD)
• Strong interpersonal, communication, presentation and collaboration skills
• Degree in Computer Science, Electronics, Human Computer Interaction or Design from a reputed institute.
Please share your portfolio for review and further discussions. We encourage you to sign up for a free trial of LeadSquared and share your comments & thoughts on how we could improve UX in specific areas.
The Role
Being a sales execution platform, telephony plays a key role. We are seeking an individual who can completely own the integration of LeadSquared with major cloud telephony and contact center platforms.
The role involves working closely with customers, partners and senior leadership of the company directly to define and refine a standard way to integrate with contact center platforms. Subsequently, work with a small team to build a high quality, maintainable and secure integration system.
The ideal candidate would understand how to design and build applications involving integration with cloud services and will have some experience in contact center application development, CTI or cloud telephony.
It is critical to have strong understanding of software engineering practices such as work item management, source control, test driven development and continuous integration.
Key Requirements:
• Passion for building and delivering great software with a strong sense of ownership.
• Minimum of six-years full-stack experience in building cloud based web applications using .NET or Java or Python.
• Should have 2+ years of experience in developing CTI, cloud telephony or contact center applications.
• Should have strong UI development skills using HTML, CSS/JavaScript frameworks.
• Strong experience with Build and Release, Agile processes and Estimation/Planning
• Hands-on experience in test driven development and setting up continuous integration
• Exposure to New Relic, Loggly or similar tools to monitor application performance
LeadSquared is looking for a solutions specialist who will work with the sales team to build solutions for prospective customers, and then own the implementation & on-boarding of new clients. The role is super critical for us as it directly impacts the revenue and customer satisfaction.
• 4+ years of mandatory experience in Implementation world class products
• Ability to manage multiple clients and projects/task simultaneously
• Exception problem solving and solutioning skills
• Customer success oriented attitude
• Excellent written and oral English skills
• Understanding of how cloud based applications are delivered and consumed
• Understand of unique feature and challenges of SaaS applications
• Exceptional critical thinking skills is a plus
• Flexibility to travel is required
• Timely execution oriented professionals will be preferred
• Focus on quality and attitude to excel will be a big plus
We are looking for a Software Engineer responsible for designing integration centric solutions with experience of modern API technologies. You would work closely with the presales team and the customer success team and responsible for providing technical solutions. This role would require documentation skills as the solutions provided needs to be documented. Expectation from this role is mainly to deliver trusted, long – term, high ROI solutions.
• 3-4 years SaaS experience with comfort in SaaS solutions, concepts, and business models.
• Must have deep experience in integration business applications using APIs
• Experience in developing or consuming web services, SOAP APIs, REST APIs, Webhooks.
• Proficient knowledge of at least one of the programming languages (Any programming language)
• Proficient knowledge of web technologies such as HTML5, CSS, JavaScript
• Familiarity with XML and JSON
• Experience in developing migration tool for data integration and scripting will be desirable.
• Familiarity with Enterprise-class software systems like ERP, CRM, and ECM systems.
The Customer Support and Success team at LeadSquared is a critical element of our future success. We are looking for people who love the job of making customers happy, who love making customers successful and who can understand the pain of customers. The Role is to deliver high quality support to technical and non-technical users of LeadSquared through email, phone and documentation.
• Tier 1/2 customer support experience – supporting web based software platforms SaaS – (1-2 years).
• Proven ability to troubleshoot software, understand customer requirements & workflow and resolve more advanced issues working within escalation procedures.
• Fair knowledge of API, Webhooks, Connectors.
• Good to have understanding on at least one of the programming languages (PHP, Java, Python).
• Operational support experience – ability to capture the user environment during trouble shooting & work towards speedy and accurate resolutions for client issues.
• Excellent problem-solving, strong written & verbal communication and documentation skills
• Obsessed with customer support and delighting the customers.
• Contribute in developing technical content and IPs such as knowledge base articles, sample scripts, proof of concept, diagnostic tools.
• Should be willing to work in US time zone.
The Role :
– Our entire platform is hosted on AWS, and the heart and core of our platform is based on MySQL databases. As of today, we have 30+ database servers handling several TBs of transactional data, and this could grow 100X in the next few years.
– We are looking for an expert in MySQL administration to join our devops team and help us scale our database platform and ensure reliability, performance and security.
Requirements :
– 5+ years of experience in deployment, monitoring, tuning and administration of high concurrency MySQL production databases.
– Deep understanding of MySQL internals.
– Must have 2+ years of experience in deploying and managing production workloads of MySQL on AWS EC2.
– Nice to have experience in data migration, analytics, OLAP and datawarehousing.
LeadSquared is looking for an engineer to be part of our DevOps team to build, operate and monitor our Cloud based SaaS platform. The role involves taking full responsibility of uptime, performance, security and cost of production, staging, test and dev environments.
Our entire platform is hosted on AWS, comprises of web applications, web services, APIs, databases, analytics systems, storage and networking systems.
We are looking for an engineer to be part of our team and help us build world-class infrastructure to host reliable, cost optimized and high performing LeadSquared apps and services.
The initial focus would be to optimize our MySQL infrastructure which is currently on RDS and we are looking to migrate it to EC2. There are several other exciting projects lined up, in addition to opportunities to learn large number of exciting tools and technologies.
Requirements:
• Passion for building and delivering great software with a strong sense of ownership & pride in work
• Experience in MySQL deployment, replication and administration on Amazon EC2.
• Strong knowledge of Windows OS and Powershell scripting
• Experience of deploying web applications on Windows platform.
• Knowledge of Redis and ElasticSearch is a great plus.
Web Platform is the primary way for users to access LeadSquared. It is built using HTML 5/JavaScript, bootstrap, ASP.NET MVC/C# connecting to WCF/REST API, with MySQL/Redis/Elasticsearch on the backend and fully deployed on AWS.
We are looking for experienced engineers who are passionate about writing clean code, are strong on ASP.NET MVC and .NET framework in general, and have a clear understanding of building scalable web applications using .NET
The role involves understanding business requirements and architecting/designing an appropriate solution that is secure, scalable, high performing and testable. It is a hands-on role involving building software and taking ownership of delivery by working closely with junior members.
LeadSquared is looking for an engineer to lead the development effort of our iOS App. It will involve understanding the features to be developed, working with the product management team to ensure it is designed right and then do technical analysis, development and release of the app iteratively. Ensuring code quality and timely releases are of course critical needs of the role. The ideal candidate would have experience of designing, developing, debugging and releasing a high-quality iOS app.
Apply NowWe are looking for a Customer Success Engineer responsible for working closely with US customers and LeadSquared sales team to understand & Document the requirements, manage end to end onboarding of the customers which includes software configurations and trainings.
Responsibilities:
• Understanding, eliciting requirements to solve customer business problems.
• Translating and simplifying the requirements.
• Business case development.
• Training end users.
• Provide regular updates of onboarding progress and outstanding issues.
• Getting sign off from the stakeholders
• Participate in solution discussions and requirement discussions with Sales team and customers.
Web Platform is the primary way for users to access LeadSquared. It is built using ASP.NET MVC connecting to WCF/REST API, and MySQL/Redis/Elasticsearch and other Amazon Web Services on the backend.
We are looking for Full Stack .NET Developers who are very strong on ASP.NET MVC and .NET framework in general, and have a clear understanding of building scalable web applications using .NET.
The role involves understanding business requirements and architecting/designing an appropriate solution that is secure, scalable, high performing and testable. It is a hands-on role involving building software and taking ownership of delivery by working closely with junior members.
LeadSquared is looking to build its next generation Mobile-First sales automation app enhanced by marketing data. Android Developer would be part of the engineering team and would be responsible to define, design, build and own the release of the app on Google Play Store.
Apply Now