New Age Lending CRM to Disburse Loans Faster
Your one-stop solution to manage all your processes and teams – Sales, Call Center, Field Sales, Collections and more
User-friendly application forms, automated back-end processing and more
Attract high-quality borrowers faster than your competition. Capture leads from all your channels – digital, phone calls, email, social media, lending marketplaces, and more. With automated screening at each step, your team will never waste a moment on non-serious borrowers or low-quality inquiries.
User-friendly, mobile-optimized forms ensure a smooth application experience for the borrowers. OTP verification helps junk non-serious requests right at the first step. The application can be resumed anytime, thereby enhancing borrower experience and saving the agents’ time.
Give your loan applicants and customers their own application portals. The borrowers can easy-apply for loans, manage their profile & applications, upload documents, check application status and receive verification & approval notifications.
Provide a seamless digital experience to your teams with loan application workflows
Preserve your teams’ bandwidth against redundant tasks
Make sure only high-quality applications enter the funnel with pre-screening checks – OTP verification, credit checks, etc. (via integrations with LOS & other tools). This saves your team’s time, improves funnel quality & speeds up loan disbursals.
Distribute inquiries and applications automatically to your salespeople, underwriters, fraud control, verification & other teams, based on any criteria you want – loan type, location, agent availability, performance, application status and more.
An efficient call center team is the backbone of any lending organization handling large application volume. Preserve your call center bandwidth against junk leads and redundant tasks. Route only those inquiries to call center that don’t close online
Dynamic forms simplify your teams’ tasks by displaying only the fields necessary for a particular loan application type. It gives your team a clutter-free experience when they fill applications on a borrower’s behalf, reduces the chances of manual error and speeds up the application completion.
Build engagement workflows to engage and enroll more borrowers
Segment your prospective borrowers and customers based on various factors – loans they have applied for, the status of their applications, demographics, location, financial status, credit history and more. Use this information to always maintain relevant messaging across all communication channels.
Increase Customer Lifetime Value and Borrower Retention Rates by identifying and acting upon cross-selling opportunities. For example, a home loan customer with an excellent credit repayment history who visits car loan page on your website can be offered a pre-approved vehicle loan.
By securely accessing relevant data from Loan Origination System and other tools
Use pre-built integrations and data exchange APIs to access all the information you need for loan offer generation. Access data from LOS, CIBIL, Experian Hunter, Perﬁos, NetBanking Connect, PDF Statement Analyzer, and others. Use this to automate borrower qualification & offer generation.
Details like income, age, CIBIL scores, and other attributes can be used to generate offers instantly. The attributes can be user-provided or captured through activity tracking (directly in LeadSquared) or accessed from 3rd party tools (via APIs). Reject applications or generate offers based on this.
One mobile app to increase the efficiency of all your feet-on-street teams
Don’t let your teams slack by tracking everything they do. There’s auto check-in for agents, geo-tracking to validate meetings, geofencing to ensure no meeting is misrepresented, and tracking of all the conversations and activities.
Reduce borrower acquisition costs and increase operational efficiency
Due to pre-screening automation, we are able to reject files right at the onset. By doing that we are able to improve our main funnel quality by 60 to 70%. Only the quality data moves to the core underwriting process, and our underwriting bandwidth is not getting choked.
LeadSquared helps us manage our lending partnerships with banks & NBFCs, and our internal processes across the lending lifecycle (sales, credit, verification & operations) to disburse loans 30% faster than before. Our DSAs are 55% more efficient than before, and all their work is trackable