Healthcare Call Center Solution

Ensure high quality patient experience on every single call

Healthcare Call Center Solution

Trusted by leading healthcare organizations worldwide

Increase Patient Satisfaction with a Responsive
Healthcare Call Center Software

Improve resolution rates. Reduce hold times and call abandon rates.

Capture & smartly route inquiries for short hold times

The last thing your patients want is to be kept on hold, or deal with multiple call transfers when they are trying to book an appointment urgently. Avoid this with LeadSquared call center software for healthcare. It helps you to:

  • Capture inquiries from multiple sources on
    one platform.
  • Automate distribution to available agents and
    reduce wait times.
  • Allocate leads to agents smartly based on
    patients’ preferred language, exact nature of their query,
    location and any other criteria important to you.
Capture and smartly route inquiries for short hold times
Empower agents to resolve inquiries instantly and correctly

Empower agents to resolve inquiries instantly & correctly

While interacting with a contact center, probably the only thing worse than extended hold times is an uninformed call center agent. With LeadSquared:

  • Access all information related to the inquiry- appointment booking/rescheduling/cancellation, package inquiries, doctor availability check, feedback sharing, lab report inquiries, and more
  • Personalize the conversation by viewing the patient’s history and past activity.
  • Connect only at their preferred time and channel to increase conversions.

Make appointment scheduling easy for call center agents

Create a seamless process of appointment booking for your agents.

  • Provide visibility to all the patient and doctor data in LeadSquared to make appointment setting easy
  • Easily book, cancel or reschedule with visibility into patient appointment history and doctors’ availability calendar
  • Notify doctors and patients automatically post-booking
Make appointment scheduling easy for call center agents
Allow your agents to collect patient feedback at the right time

Allow your agents to collect patient feedback at the right time

Maximize response rates to patient feedback surveys with LeadSquared’s call center software.

  • Assign task to call center agents if the patients don’t share feedback at the center and are unresponsive to email and text requests as well
  • Avoid bothering patients with multiple calls with conditional routing – ensures that the patient doesn’t receive feedback requests if they already shared it

Integrate with dialers and IVR solutions to increase agent efficiency

Ensure your agents do not waste time dialing each number and focus more on helping patients.

  • Integrate with IVR solutions and share qualified leads with agents
  • Increase the agent efficiency with automatic dialer.
  • Automatically line up the most urgent calls first with priority scoring
Integrate with dialers and IVR solutions to increase agent efficiency
Set benchmarks for new agent training and measure performance regularly 

Set benchmarks for new agent training and measure performance regularly

Set success benchmarks for your agents based on the best possible call center outcomes, or on the average performance of the team.

  • Track and record calls for audits and measure the performance of each agent against the set benchmarks.
  • Identify the best agents and route priority calls to them for more conversions.
  • Train new agents fast and efficiently.

Ensure patient data security with LeadSquared’s healthcare call center software

Protect patient data and build trust with patients using secure software.

  • Mask the phone numbers and contact details of all the prospects in your agents’ list.
  • Allow agents to initiate calls via a click-to-call button. Enhance the security of your database & make your agents more productive.
  • Adhere to all regulations and compliances.
Ensure patient data security with LeadSquared’s healthcare call center software 
Connect with patients on their preferred channels, at their convenience

Connect with patients on their preferred channels, at their convenience

Do not be limited to one channel to connect with your patients. Create a multi-channel strategy with LeadSquared’s healthcare call center software.

  • Reach patients on their preferred channel – Call, SMS, WhatsApp or Emails.
  • Unify patient interactions on one platform.
  • Connect with them on their suggested time based on past preferences.

Increase agent productivity with smart views

Enable your agents to perform at their peak. Avoid distractions for agents with unnecessary details on the screen and ensure their performance is at peak.

  • Provide patient and doctor details on one single screen.
  • Boost agents’ efficiency and eliminate missed inquiries with regular call pop-ups and reminders.
  • Add notes and tasks after the call.
Increase agent productivity with smart views 
Get complete performance analytics

Get complete performance analytics

  • Overall performance report – know about your center performance, patient experience, team efficiency and calculate your ROI.
  • Agent performance report – Track calls attempted, connected, duration, and inquiries resolved for each agent.

Want to Build a Highly Efficient Healthcare Call Center?

Healthcare Call Center FAQs

What is healthcare call center software?

Healthcare call center software are generally a cloud-based solution used by healthcare organizations to streamline their call center operations and improve the patient experience. It Integrates with IVR and dialer solutions to streamline inquiry distribution, automate processes, and generate real-time reports on a single platform.

What are the benefits of using healthcare call center software?

Some of the benefits of using healthcare call center software are reduced wait times for patients, improved team productivity, seamless appointment booking, enhanced security of data, reduced costs, and better reports.

Can I integrate healthcare call center software with other platforms?

Yes, you can integrate your healthcare call center software with a CRM, auto call dialers or IVR solutions.