helping TOP MARKETPLACES transform their merchant lifecycle operations
Fast & hassle-free onboarding experience, timely engagement and best possible return from your seller platform!
Ensure zero delays in new merchant onboarding – automated merchant-agent mapping, one-click merchant addition, day planning for your agents and more.
Ensure paperless and hassle-free verification. Documents are uploaded and transferred for verification digitally, which can be instantly approved or rejected.
Engage your prospective + active merchants with relevant insights. Share performance data with onboarded merchants to help improve their performance.
Ensure zero lead leakage, maximum merchant coverage and fast turnaround time
Attract high-quality merchants faster than your competition. Capture leads from all your merchant recruitment campaigns – digital, referral, phone calls, email, social media, events and more. Automated quality screening ensures a high-quality funnel, so your team never wastes a moment on non-serious merchants or low-quality inquiries.
While running online merchant recruitment campaigns, improve merchant self-listing rates by directing drop-offs to your call center instantly. Call Center intervention at the right time would ensure that the merchants are encouraged to finish their profiles, which can then be transferred to the merchant onboarding team.
Map your merchants/sellers to your onboarding agents based on different criteria – location, product category, years in business, size of operations, agent availability, expertise, experience, performance and more. This increases the chances of closure with high-quality conversation and instant response by the merchant onboarding agent.
Empower your agents by telling them of all the merchants in their vicinity, if they have time to spare between meetings. Merchants-near-me feature allows them to access the merchant details, their locations and any conversations that might have happened in the past. This would help your agents make the most of each day.
Easy to use, easy to adapt - across teams and hierarchies
Allow your merchant onboarding teams to add new vendors with one click. Plus, they can collect, upload and sync documents digitally and paperlessly – while on the field. Route these new merchants to the verification team instantly. Integrate with verification systems in real-time.
Your merchant onboarding team might be divided by the product category or verticals they handle. Dynamic forms make their work easy by displaying only the fields necessary for them. This gives your team a clutter-free experience when they onboard a new merchant, reduces the chances of manual error and speeds up onboarding.
Allow your teams to do more in less time. LeadSquared automatically plans your merchant onboarding agents’ day, including meetings in order of priority, best routes to follow, goals for the day and more.
Engage with right content at the right time
As soon as a merchant meeting is over, you can automatically send meeting details, onboarding steps, tips to improve an existing merchant’s performance and more based on the disposition and purpose of the meeting.
Track your merchants’ performance and suggest corrective actions accordingly. You can measure the performance of one merchant against others. Accordingly, trigger messages for merchants with tips to improve performance, and for account managers to take relevant action. Set tasks automatically for merchant account managers as well.
Communicate between teams for seamless merchant lifecycle management
Allow your merchant account managers to identify and act upon upsell opportunities, using digital signals + manual activity addition.
For instance: Agents can add activities straight from their mobile app if they identify the need for a loan, insurance or a premium plan (if you offer such services to your merchants); tasks are then automatically created for the respective teams or the merchant account managers to connect with them.
Merchant performance, team, agent and category performance, revenue attribution and more
Where an individual salesperson took around 8-10 mins to fill in the required details of a prospective supplier, with LeadSquared it just takes a minute. The best part – not only are our suppliers engaged, but the onboarding process have become much easier for our team. The productivity is up 70%.
Saurabh Sudhanshu Tripathi
Manager - Inside Sales, Meesho
Onboard, engage and increase revenue per agent easily