TRANSFORMING SALES FOR 1000+ businesses WORLDWIDE
Auto-capture vehicle buyer inquiries from your website, automotive aggregators and portals, local vendors & partners, automotive fairs & events, phone, PPC ads, social media, traditional ads (magazines, radio, TV, and others) and other channels.
Use advanced distribution, redistribution and capping logic. New tasks are automatically added to the consultants’ daily tasks, and they are notified via text message, email and mobile app when a new lead is assigned to them.
Track every single activity and interaction that a prospect has with you. Phone calls, test rides, email or text interactions, or communication through any other channel – everything is tracked and recorded so that you always know the status of the lead and direction of the conversation.
Make sure that more leads are converted to opportunities with targeted nurturing. For instance, existing customers interested in servicing their cars would need to be engaged differently than a new prospect interested in buying a car.
Identify the best opportunities using the lead quality score. Define what qualifies as a high-quality lead for you, and all your leads will be scored accordingly. This ensures that your team calls the best leads first.
Priority scoring helps line the calls up automatically so that the most urgent calls are made first. Complete prospect details in call pop-up ensure that each conversation is well-informed. Smart view clears the clutter from the consultants’ workspace and only shows them the task for the day.
Dynamic forms simplify your teams’ tasks by displaying only the necessary fields for the product or service they are interested in – new or used car or servicing. It gives your team a clutter-free experience when they fill applications on a borrower’s behalf, reduces the chances of manual error and makes the process completely paperless.
Process automation to ensure engage prospects and increase conversion rates
It’s difficult for automotive dealers to factor in leads from events and offline activities they do. Manual lead collection at events is not just inefficient, it’s prone to manual errors as well. LeadSquared’s mobile CRM makes the process completely paperless, instant & error-free with quick lead upload with all the lead details mapped.
Identify all cross-sale opportunities at the right time
Increase Customer Lifetime Value and Retention Rates by identifying and acting upon cross-selling opportunities automatically. For example, as soon as a new car sale is made, you Insurance Team can be notified automatically, to pitch car insurance at the right time.
Automate communication for your existing customers offering them attractive deals on car upgrades. You can send messages on the platform of their choice – text, email, WhatsApp, social media or more. Simultaneously, you can notify your consultants about the same to initiate an action from them.
Build long-lasting relationships with your customers by reminding them of their maintenance schedules, via communication channels of their choice. This would cut down on the consultants having to call every customer for service reminders. Additionally, also remind the consultants of the same, if the customer doesn’t take action on their own.
Structured performance visibility at different levels
We have drastically reduced the time needed to get things done. Things that earlier took me 20 days now take me just 5-10 hours. LeadSquared helps us measure our own performance, allowing us increased transparency in our own processes. It’s easy to engage customers now with communication automation. I exactly know at what stage of the funnel the customer is in and the problem he is facing. We have made subscribing and buying car simple and LeadSquared has matched that pace with us as a backend partner.
Product Manager, Marketplace and Growth, Zoomcar