Right from borrower segmentation to debt recovery prediction and guided team actions
Get 360 degree view into your borrower profiles and manage defaulters accordingly
Distribute loan defaulters automatically to your teams in different regions and to the respective collections agents based on any criteria you want – loan type, location, default amount, agent availability, agent performance, and more. You can even limit the number of leads getting assigned to an agent with capping logic.
Categorize your defaulters based on every important criterion – date past due (DPD), credit repayment history, the amount due, repayment intent, and more. Identify the number of debtors in each bucket and automate their movement from one bucket to the next based on time passed and repayment activities when they get posted.
You can define your collections strategy accordingly – for instance, defaulters with payment due of less than 50k can be connected via automated payment reminder emails, while borrowers with a large amount of debt would need to be called immediately.
Enable all your collections and call center agents to stay on top of their work with automated notifications whenever a new borrower is assigned to them. You can do this via email, SMS or any other communication channel. LeadSquared plans the collection agents’ complete workday accordingly.
LeadSquared automatically plans your collections agents’ day completely, including collections meetings in order of priority, best routes to follow, goals for the day and more. Increase your team’s productivity by auto-identifying possible meetings in their proximity.
Segment your borrowers based on various factors – the kind of debt, DPD, amount due, repayment history, demographics, location, financial status, credit history and more. Use this information to always maintain relevant messaging across all communication channels.
Intelligent call distribution to review loan defaulters and follow-up for Collection
Empower field agents to plan their customer visits and collection follow-ups
Updates on fraud intentions and updates on legal actions
Connect your support teams for updates on technical issues
With advanced automation and guided actions
As a manager, you can track all field force activities and ensure productivity. Your collections agents too can track all their current pending tasks on their mobile app. With the day planner and ‘nearby leads’ feature, he can optimise his time on the field.
With advanced automation, guided actions and direct connect to fraud control teams
Intelligent machine learning models trained on default loans to predict recovery chances. You’d be able to identify the chances of recovery for each case, assign recovery prediction scores to individual borrowers, and the expected time for recovery, allowing you to take informed actions for each case.
Borrower profiles, agent performance, collection funnels and more
LeadSquared helps us manage our lending partnerships with banks & NBFCs, and our internal processes across the lending lifecycle (sales, credit, verification & operations) to disburse loans 30% faster than before. Our DSAs are 55% more efficient than before, and all their work is trackable.
VP - Product
Make debt recovery easier, faster and more organized