Collections CRM for Debt Recovery

Empower your teams to track and follow-up with defaulters efficiently, predict debt recovery and enable faster collections

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How LeadSquared helps digitize your complete collections process

Right from borrower segmentation to debt recovery prediction and guided team actions

Borrower Management

• Seamless API Integration ​
• Borrower Categorization​
• 360 Degree Borrower Profile​
• Borrower Communication

Recovery Automation

• Case Prioritization
• Day Planning for Collections Agents
• Automated Communication
• Recovery Workflows for Collections

Advanced Analytics

• Default Customer Analysis​
• Progressive Collection Efficiency​
• State of Business​
• Performance Tracking​ ​

Complete borrower management and case prioritization

Get 360 degree view into your borrower profiles and manage defaulters accordingly

Automatically distribute borrowers to regions, teams and agents

Distribute loan defaulters automatically to your teams in different regions and to the respective collections agents based on any criteria you want – loan type, location, default amount, agent availability, agent performance, and more. You can even limit the number of leads getting assigned to an agent with capping logic.

Categorize borrowers & define collection strategies

Bucket your defaulters based on every important criterion – date past due (DPD), credit repayment history, the amount due, repayment intent, and more. You can define your collections strategy accordingly – for instance, defaulters with payment due of less than 50k can be connected via automated payment reminder emails, while borrowers with a large amount of debt would need to be called immediately.

Notify collections agents when they are assigned a borrower​

Enable all your collections and call center agents to stay on top of their work with automated notifications whenever a new borrower is assigned to them. ​ You can do this via email, SMS or any other communication channel. LeadSquared plans the collection agents’ complete workday accordingly.

Plan the collection agents' day completely

LeadSquared automatically plans your collections agents’ day completely, including collections meetings in order of priority, best routes to follow, goals for the day and more. Increase your team’s productivity by auto-identifying possible meetings in their proximity.

Automate communication to debtors based on their actions & stages

Segment your borrowers based on various factors – the kind of debt, DPD, amount due, repayment history, demographics, location, financial status, credit history and more. Use this information to always maintain relevant messaging across all communication channels.

Ensure all your teams are well-connected for smooth operations

• Call Center

  Intelligent call distribution to review loan defaulters and​ follow-up for Collection​

• Field Operations

  Empower field agents to plan their customer visits and collection follow-ups

• Fraud Control

  Updates on fraud intentions​ and updates on legal actions ​

• Support Team​

  Connect your support teams for updates on technical issues

Manage your complete call center lifecycle

With advanced automation and guided actions

Track the movement of your collections agents

As a manager, you can track all field force activities and ensure productivity. Your collections agents too can track all their current pending tasks on their mobile app. With the day planner and ‘nearby leads’ feature, he can optimise his time on the field.

Manage end-to-end field collections lifecycle

With advanced automation, guided actions and direct connect to fraud control teams

Get complete insights into your borrowers, agents and collections

Borrower profiles, agent performance, collection funnels and more

"Our DSAs are 55% more efficient than before"

LeadSquared helps us manage our lending partnerships with banks & NBFCs, and our internal processes across the lending lifecycle (sales, credit, verification & operations) to disburse loans 30% faster than before. Our DSAs are 55% more efficient than before, and all their work is trackable.

Anuj Sachdev

VP - Product

Try Leadsquared Collections CRM for debt recovery

Make debt recovery easier, faster and more organized

Book a demo