Get Set. Grow.

The success or failure of a call center – or any business with a customer service or sales team – largely hinges on the performance of their agents. Employees who place and handle calls from customers are a company’s face, the people who are responsible for giving positive first impressions, handling complaints in a professional...

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Now it’s personal. The relationship between a brand and a customer is no longer only professional or transactional; it has become personal. Every person representing the brand must know the customers, their likes, dislikes, and pain points, inside out. It goes beyond a sales rep hiding behind the curtain and observing their buying patterns. It...

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“Value”—the one term every salesperson hears about everyday. You must always add value for your customers to drive revenue, but how does one do that? By enabling your sales teams with the right tools to be able to do so. The sales engine drives most of the revenue for a business, and it needs the...

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“Books are a uniquely portable magic”, says Stephen King in “On Writing: A Memoir of the Craft”. A good book educates, enlightens, and leaves you feeling a tad bit wiser. Some even consider them the best mentors because you can keep coming back to their learnings. Although your days may be hectic, and full of...

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