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Recorded Webinars
[Lending Roundtable Episode 3] How Indian MFIs can Leverage Digital to Offset External Shocks
The financial shocks from Covid-19 are still rippling through the global economy and inducing intense stress on the re-payment capabilities of borrowers. While the microfinance loan portfolio grew by 17% in FY21, the increasing count of re-payment delinquencies has severely affected the collection efficiency of microfinance businesses. To offset these challenges, the micro-credit industry needs...
[Webinar] Digitizing Collections to Make it Efficient and Cost-Effective
In this webinar, we’ll hear from leaders at Pepper Global, Ozonetel & LeadSquared, as they try to simplify and improve the collection process, with the hope of making it more efficient and cost-effective. Key Discussion Points: The hidden costs of servicing Adapting to the changes to ensure customer-centricity The role and benefits of technology in optimizing...
[Lending Roundtable Episode 2] Digitizing Housing Finance to Become Future Ready
With India’s growing appetite for housing, many experts predict that housing finance will grow at a 22% CAGR between 2021-26. Right now, interest rates are at an all-time low, leading to improved buyer confidence. To capture these growing opportunities, many lending businesses are looking to digitize their customer journey. So, this roundtable is all about...
[Lending Roundtable] Building a Digital-First Customer Acquisition and Collection Process
Many lending institutions are looking to digitize traditional processes to fortify themselves against higher customer acquisition costs and increasing NPA risks. To help your lending business combat such challenges, LeadSquared brings you a [CXO exclusive] discussion between thought leaders from lending who will speak about how you can adapt and overcome such problems to stay ahead of...
[Webinar] Digital Transformation in Lending
The past year has been a challenge for the lending industry. While the government and businesses took measures to combat the effects of the pandemic, one question remains. How can lending institutions show agility in the face of any new business challenges caused by unforeseen circumstances? Key Discussion Points: Identification of creditworthy customers to stay...
[Webinar] A digitally-assisted lending journey: How to get started
Key Discussion Points: Build a phygital sales process, & regiment your sales teams & processes Execute processes seamlessly across the website, apps, call centers, offline teams Reduce TATs & weed out low-quality leads through deep integrations with agencies such as CIBIL, CRIF, etc. Track & automate communication with prospects, customers & within teams Empower your team to upsell...
[Webinar] Digitizing Collections For Faster Debt Recovery
Key Discussion Points: Segment your cases into meaningful buckets and prioritize them Auto identify the cases involving unique debt recovery strategies Multi-channel customer engagement via triggered email, phone calls, etc. Increase the efficiency & productivity of your contact center & field collection agents with automation Unified platform for connecting multiple teams and processes Speaker Shrey ShethPrincipal Consultant, LeadSquared...
[Webinar] Transforming Lending: How to ensure a paperless & contactless lending process
Key Discussion Points: Execute processes seamlessly across website / apps / call centres / offline teams Reduce TATs through deep integrations with agencies such as CIBIL /CRIF, etc. Automate repetitive tasks and activities Manage your remote workforce, drive productivity & keep them motivated Track communication with prospects & customers, and within the team Empower your team to upsell...
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