In this webinar, we’ll hear from leaders at Pepper Global, Ozonetel & LeadSquared, as they try to simplify and improve the collection process, with the hope of making it more efficient and cost-effective.
Key Discussion Points:
- The hidden costs of servicing
- Adapting to the changes to ensure customer-centricity
- The role and benefits of technology in optimizing the process for users
- Leveraging the power of automation in cloud communication
Global Cheif Data Officer, Pepper
Andrew Day is currently employed as Group Chief Data Officer for Pepper Financial Services Group where he is responsible for driving the adoption of data, analytics, and machine learning across the group businesses to drive positive commercial and customer outcomes. With over 25 years experience of commercially orientated data and analytics experience, Andrew has a successful track record for implementing transformational data-driven change across a number of industry sectors.
VP, International Business, Ozonetel
Over the past decade, Prashanth has worked with 3000+ call center leaders to deeply understand the communication needs of businesses especially as they scale from small startups to full-fledged enterprises. He himself has played a key role in Ozonetel’s growth from inception to date in various roles including product management, sales, and solution architecture. He currently leads the International Business Team at Ozonetel, working with call centers to fully modernize their communications platform.
Chief Operating Officer, LeadSquared
Prashant is the co-founder and Chief Operating Officer of LeadSquared. He heads all post-sales Customer-Centric operations and is responsible for business retention, growth, and expansion. Prior to LeadSquared, Prashant was the co-founder of Proteans, and he served as the COO. Post Symphony Teleca acquiring Proteans, he served as the Vice President and P&L Head for the business unit of Energy, Healthcare, and Media verticals. Prashant is an alumnus of IIT Delhi with a degree in Mathematics and Computer.