LeadSquared’s Collections Solution gives lenders everything they need to connect with borrowers, accelerate recoveries, and stay ahead of every regulatory shift.
Powering business operations of India’s most respected lenders
The AI component of LeadSquared’s Debt Collection Software surfaces the right action,
for the right borrower, at exactly the right moment.
Watches your entire portfolio for stress signals and anomalies — and flags the accounts that need attention.
When your agent opens a case, it surfaces payment history, risk tier, and behavioral signals for a faster, more confident decision.
Recommends the right channel, message, and timing for every case, so your team always knows where to focus.
Every recommendation comes with a clear reason attached. Your team always knows why the AI suggested what it did.
The LeadSquared Collections Solution covers everything from high-volume telecalling
to on-ground recovery.
Standardize every recovery motion. Orchestrate at scale.
Prevent slippages before they become delinquencies.
Outcome: Higher roll-forward prevention and stronger early recoveries.
Drive disciplined recovery progression even on the hardest cases.
Outcome: Faster resolution and tighter process control.
Standardize and accelerate borrower settlement decisions.
Outcome: Faster settlements. Every decision audit-ready.
Stay in control of late-stage recovery — without losing visibility the moment a case goes legal.
Outcome: Full visibility over late-stage recovery.
Works with your LMS, dialers, payment
gateways, and messaging tools.
A comprehensive checklist to help you find the right collections
management system.
LeadSquared‘s Collections Solution is purpose-built for India’s regulatory moment — and secured at every layer, from borrower data to bank reconciliation.
Every AI decision logged with a clear, defensible rationale.
Captured, stored, and traceable — aligned to DPDP by design.
AI recommends. Your team decides.
Secure, sovereign, always available.
TLS 1.2 and AES-256 across every data layer.
India regulatory and global security standards.
“We believe this new venture between LeadSquared and LIC HF can help us move closer to our goal of making housing loans easily accessible to Indian citizens.”
“We could bring together all our processes and teams into a single enterprise-wide solution. Now, our agents are more efficient, journeys more seamless, and borrower experience more premium.”
LeadSquared is built around the principles in RBI’s FREE-AI framework and the March 2026 Advisory on Customer Data Protection. The platform maintains full audit trails for every AI-augmented decision, captures borrower consent in a centralized and auditable manner, and ensures that human agents retain final authority on all high-stakes calls. Workflows can be updated rapidly when regulatory guidance changes — without a development cycle.
The Collections Strategy Advisor is the AI engine at the heart of LeadSquared’s Collections Solution. It analyses borrower behavior, payment history, and risk signals to recommend the next-best action for every case — whether that is a WhatsApp reminder, a voicebot call, a field visit, or an escalation. Every recommendation is logged with a clear rationale, so your team knows why an action was suggested, not just what to do.
Yes. The LeadSquared Collections Solution includes a no-code workflow builder that lets operations and collections strategy teams configure journeys, routing rules, and automation triggers using a drag-and-drop interface. Most workflow changes — including responses to new RBI guidance — can be made on the same day without raising a development ticket.
Voicebot workflows in LeadSquared are designed for RBI-compliant consent capture. Consent is recorded at the point of interaction, tied to the borrower record, and stored in a centralised audit log — aligned to the purpose-limitation principles of the Digital Personal Data Protection Act.
Debt collection software costs vary significantly based on scale, required functionality, and vendor. For enterprise institutions, the pricing typically breaks down into the following components:
ROI Context with LeadSquared: Beyond the initial price, LeadSquared is designed to optimize operational spending by up to 15%. By automating payment reminders and prioritizing high-propensity cases, lenders can achieve significant savings; for example, Poonawalla Fincorp observed a 72% reduction in cost per application after implementation.
For highly regulated entities, costs may also include specialized infrastructure for data residency, ensuring compliance with RBI and DPDP standards through dedicated AWS India zones.
Many collection agencies/ lending businesses rely on LeadSquared Debt Collection Software for their debt recovery process.
Here are a few strategies that can be deployed by lenders and collections agencies:
One of the most effective collection techniques is to segregate cases, prioritize them based on DPD (days past due) and then use automated payment reminders across different channels – like email, SMS, WhatsApp, automated calls, and more. Additionally, when paired with soft collection or call collection through agents, this technique is most likely to improve collections.
Early Bucket workflows target accounts in SMA 0–2, where the goal is prevention — stopping a potential delinquency before it becomes one. Tools here include pre-due reminders, PTP tracking, and Early Warning Signal triggers. Hard Bucket workflows manage HB1, HB2, and beyond, where the focus shifts to structured recovery progression — agency routing, multi-touch cadences, and risk-led case prioritization.
Yes. LeadSquared’s Collections Solution has pre-built connectors for leading LMS providers including FinnOne, as well as major dialers such as Exotel, Ozonetel, Genesys, and MCube. Payment gateways including Razorpay and PayU are also natively supported. Integration timelines vary by system, but most LMS connections go live within the standard onboarding window.
The Unified Borrower View syncs in real time with your LMS and ERP. Balances, EMI status, loan details, and risk signals update automatically — so agents are never working from yesterday’s data when they speak to a borrower today.
LeadSquared is ISO 27001 certified, holds a System Audit Report (SAR), is tested by CERT-In empanelled auditors, and is DPDP-Ready. The platform’s AI capabilities are architected to align with the RBI FREE-AI framework’s seven sutras — with specific feature-to-sutra mappings available in our compliance documentation on request.
Debt collection software is a digital solution used to automate EMI collections and manage the end-to-end debt recovery lifecycle. It empowers lenders to predict delinquency risk, segment borrowers using SMA bucketing, and orchestrate both soft and hard collection strategies. By leveraging predictive insights, the software prioritizes high-propensity cases to accelerate recoveries and reduce defaults.
Payment reminders through emails, phone calls, field visits by collection agents, legal notices for outstanding dues, etc. are some common techniques for debt collection. Many steps can be automated through a debt collection software to improve collection efficiency.
Lenders can improve their debt collection by employing robust debt collection software and effective collection techniques. A debt collection software like LeadSquared can help automate EMI collections, manage cases end-to-end, automate payment reminders to borrowers, execute hard and soft collections, and provide detailed analytics.
Due to its simple UI and ease of use, a preferred alternative is the LeadSquared Debt Collection CRM for payment and collection of EMIs. As a collection software for small business owners and large enterprises, LeadSquared can maximize debt recovery through next-gen automation workflows.
See how the LeadSquared Collections Solution helps you recover faster, reduce risk, and
stay compliant — at scale.
