Key Discussion Points:
- Segment your cases into meaningful buckets and prioritize them
- Auto identify the cases involving unique debt recovery strategies
- Multi-channel customer engagement via triggered email, phone calls, etc.
- Increase the efficiency & productivity of your contact center & field collection agents with automation
- Unified platform for connecting multiple teams and processes
Principal Consultant, LeadSquared
Shrey has over 13 years of experience in formulating business transformation strategies, service delivery, and implementing a complete project life-cycle across banking domains. He has lead various process innovations and improvements to help realize business efficiencies and highlight customer value propositions. He has worked proactively in high-pressure environments with strict deadlines and multiple deliverables across cross-functional domains.