digital-first customer acquisition and collection process in lending

Many lending institutions are looking to digitize traditional processes to fortify themselves against higher customer acquisition costs and increasing NPA risks.

To help your lending business combat such challenges, LeadSquared brings you a [CXO exclusive] discussion between thought leaders from lending who will speak about how you can adapt and overcome such problems to stay ahead of the competition.

Discussion Points:

  • Emerging trends and challenges
  • Evolution of new distribution channels for customer acquisition
  • Creating flexible and agile lending processes
  • Building a strong collections strategy


Shashank Agrawal - HDFC Credila

Shashank Agrawal
CTO, HDFC Credila

Shashank is the Chief Technology Officer and is responsible for spearheading the digital transformation initiative at HDFC Credila, India’s First Dedicated Education Loan Company. Before joining HDFC Credila, he was Co-founder/CTO of the FinTech venture Upwardly, a goal-based wealth management platform acquired by the online investment platform Scripbox. In his earlier stints, he has worked with large global financial institutions where he was instrumental in building multi-disciplinary technology teams & enterprise-scale platforms.

Rahul Chopra - Clix Capital

Rahul Chopra
CDO, Clix Capital

Rahul is a digital evangelist with nearly two decades of professional experience in the industry. He is currently serving as the CDO at Clix Capital, one of India’s new-age NBFCs that is disrupting lending through its digital loan offerings. He has worked with organizations like MaxLife Insurance, Aditya Birla Capital, Max Healthcare & was instrumental in defining, delivering & driving digital strategy & growth agendas. He is a passionate and well-organized leader who likes to be on top of the agenda.

Yogi Sadana - CASHe

Yogi Sadana

Yogi is the Chief Executive Officer at CASHe, one of India’s leading FinTech enabled app-only lending platforms for salaried millennials. He takes responsibility for CASHe’s strategic direction and growth. His leadership steers the company as it accelerates innovation in financial services, creating better borrowing experiences for people and communities. 

Bhavin Patel - Lendenclub

Bhavin Patel
Founder & CEO, LenDenClub

Bhavin is the Founder and CEO of LenDenClub – India’s largest peer-to-peer lending platform.

With a decade-long rich experience in lending, operations, ERP solutions, fundraising, and credit automation, Bhavin aims at extending his knowledge to change the investment and lending landscapes in India. 

Nilesh Patel - LeadSquared

Nilesh Patel
Founder and CEO, LeadSquared

Nilesh is the CEO of LeadSquared, a sales execution platform. He aims at helping businesses achieve high velocity, high volume sales. He is on a mission to build LeadSquared as the software partner of choice for sales execution for businesses. 

Previously, Nilesh was the founder of Proteans, a recognized leader in the software product development services space. Nilesh has a degree in engineering from Delhi University, and before founding Proteans, he has spent four years in IBM with their microprocessor test tools division. 

Want to see LeadSquared in action?