Zoomcar now finds contacting and engaging with customers easier. They can contact customers using automated triggers and sending out text messages or emails. They can also measure the performance and the interest of customers towards a program. This gives them the benefit of engaging with them at the right moment. “LeadSquared helps us with primary conversion and we have been happy using it for the past year.”
The API docs on the help portal have helped them solve most of their integration problems. However, during the process, they had generated some tickets regarding telephonic integration which was resolved by the LeadSquared support team in no time. Aditya was quite happy with the timely response.
Features that Zoomcar liked about LeadSquared:
Initially, Zoomcar wanted a few features which were not offered by LeadSquared. However, these features were delivered on time and have helped them regulate their business processes. Here are certain features Zoomcar particularly liked about LeadSquared:
- Creating Tasks and Reminders: Zoomcar has their people across various cities in India. LeadSquared has helped them map their activities and create tasks and reminders saving a lot of manual work and give a better customer experience.
- Connectors: LeadSquared has a lot of connectors so they can connect their telephones to the tool.
- Quality Check: All the front-end sales team or the telephonic sales team can easily call up the customers, have a track record of it, and know when to or when not to call a customer. This helps Zoomcar improve the quality of the way they engage with their customers. Thus, increasing their sales productivity.
LeadSquared has been efficient in measuring their sales productivity metrics. They don’t need to hunt for data anymore. With the help of LeadSquared, they know at the end of the day, what they are doing wrong and what needs to be improved. Integration with telephone has helped them improve their experience at sales. There are a lot of features that have been improved towards the platform, helping them to tremendously improve the customer experience.