6 Best Klara Alternatives in 2025 

If you’re reading this, chances are you’ve already crossed paths with Klara or know about the tool. 

For many practices, Klara’s patient engagement platform checks all the right boxes. It offers HIPAA-compliant messaging, healthcare workflow automation, tools for handling telehealth, and more. 

As it intends, Klara helps simplify your conversations with patients. 

But, it’s not uncommon for practices to outgrow it; or look for something that works better for their setup. 

From pricing concerns to limitations with integrations, plenty of practices find themselves wondering what else is out there. 

In this guide, we’ll walk you through the 6 best Klara alternatives and competitors worth your attention this year, so you can find the one that fits your practice like a glove. 

9 Features to Consider in a Klara Alternative 

If you’re in the market for a Klara alternative, it’s tempting to just look for “something similar, but cheaper.” But switching tools is more than a price play. 

Here are the must-check boxes before you commit to a new platform: 

1. HIPAA-compliant, secure messaging 

As always, patient privacy is non-negotiable. Make sure the platform encrypts all messages, supports secure image/file sharing, and keeps you compliant with HIPAA (or your local regulations). 

2. Smart message routing & inbox management 

Look for tools with advanced routing rules, conversation tagging, and the ability to assign threads to the right staff instantly. Bonus points for AI-assisted triage. 

3. Robust telehealth capabilities 

If you are offering telehealth services, your platform should support HD video, screen sharing, and easy patient access features. 

4. EHR/EMR integration 

Switching between systems is a time killer. Check if the tool integrates cleanly with your existing EHR/EMR so messages, data on appointments, and patient records live in one connected workflow. 

5. Flexible patient intake & forms 

Look for customizable, mobile-friendly forms that patients can fill out before they step into the clinic. The smoother the intake, the shorter the wait time. 

6. Customizable workflows & templates 

Every clinic has its own way of doing things. Choose a platform that lets you tailor message templates, automation triggers, and workflows so the software adapts to you—not the other way around. 

7. User-friendly interface for staff & patients 

If it’s not intuitive, your staff will struggle to use it and worse your patients may ignore it. Look for a platform with a clean design offering an easy patient onboarding experience. 

8. Scalability & multi-location support 

If your practice grows, your communication platform should grow with you. Multi-location scheduling, role-based permissions, and centralized reporting are key for scaling smoothly. 

9. Reliable customer support 

Even the best platforms need troubleshooting. Prioritize vendors with responsive, knowledgeable support. Ideally with healthcare experience, not just generic tech help. 

Now that you know what to look for, let’s take a look at some of the best Klara alternatives in 2025. 

1. LeadSquared

 
LeadSquared is a healthcare CRM built to handle everything from patient intake to ongoing engagement. It supports digital forms, phone-based intake, healthcare workflow automation, and omni-channel communication through text messages, WhatsApp, email, and voice. With features like referral tracking, payment collection, and HIPAA-compliant data handling, it suits the needs of both small practices and large healthcare networks.

Pros: 

• Automates patient intake so no inquiry gets lost in the shuffle. 

• Lets you reach patients on their preferred channels be it test messages, WhatsApp, email, or voice. 

• Integrates well with your EHR/EMRs allowing easy flow of healthcare data. 

• Gives you rich, easy-to-read dashboards that track everything from patient no-shows to referral ROI. 

• Can be tailored without coding so your workflows match the way your clinic runs. 

Cons: 

• Can take time to set up if you’re building complex, highly customized workflows. 

• Some users have reported occasional hiccups with syncing or automations. 

• The interface can feel a bit crowded until you get used to it. 

Pricing: 

• Pro Tier –  $60 per user/month (billed annually) 

• Super Tier –  $100 per user/month (billed annually) 

2. Luma Health

Luma Health positions itself as a “Patient Success Platform,” offering features like digital intake, appointment scheduling, two-way messaging, telehealth, and post-visit follow-ups. It’s used by over 600 healthcare organizations, ranging from solo practices to large health systems. 

Pros: 

• Makes patient communication easy with two-way texting, appointment reminders, and broadcast messages. 

• Offers AI‑assisted intake and virtual concierge to greatly reduce manual work and speed up scheduling. 

• Strong bi-directional EHR integrations.

• Waitlist handling, insurance eligibility verification, and payment features to help you manage workflows better. 

According to one user, the ability to quickly send secure, detailed messages helped streamline patient communication. It allowed them to avoid time-consuming phone calls and continue conversations as needed without losing momentum in their workflow.

Cons: 

• Some users report limited flexibility when customizing niche workflows or messaging logic.

• Occasional syncing delays or minor glitches during heavier usage can disrupt workflows.

One user expressed frustration with ongoing issues around form building and data mapping into their EMR, Cerner. Despite anticipating integration challenges, they were disappointed by the continued delays, especially given the tool’s potential to improve team efficiency.

Pricing: 

• Custom pricing 

3. OhMD

A messaging-first platform that turns your practice into a secure, two-way communication hub. OhMD lets patients text without downloading an app, and supports appointment reminders, referrals, surveys, and video visits while being HIPAA-compliant. It’s a good fit for clinics that want to cut down on calls and keep patient chats in one neat, simple system. 

Pros: 

• Offers secure texting from your existing clinic number, and patients don’t need an app. 

• Automates reminders, surveys, referrals, and even video visits seamlessly with SMS workflows. 

• Connects with many EHRs and pushes chat logs back into patient records. 

• Runs on encrypted messaging and a BAA, ticking all the HIPAA boxes.

One user praised the platform’s convenience and ease of use, emphasizing their confidence in its HIPAA compliance and its smooth implementation with patients.

Cons: 

• Some reviewers point to glitchy app behavior and limited customization for niche workflows. 

• Support and connectivity sometimes get criticized in user feedback. 

One user mentioned being timed out during active conversations, leading to lost messages and the need to start over

Pricing: 

• Reach Plan – From $250/month, includes secure texting, workflows, video visits, EHR integrations, and forms. 

• Develop Plan – For embedding HIPAA-compliant SMS into your own software. 

• A basic messaging layer remains free for all users. 

4. Weave

Weave is an all-in-one patient communication and engagement platform that brings phone calls, texts, email, scheduling, payments, and reviews under one roof. This HIPAA compliant platform works well for small and medium-sized clinics looking for a unified system to manage patient touchpoints. 

Pros: 

• Lets you text patients automatically after missed calls. 

• Includes built-in payments like Text-to‑Pay, Buy-Now-Pay-Later, and online bill pay. 

• Adds AI-driven tools (call Intelligence, voicemails, review responses) to help optimize interactions. 

• Automatically requests reviews post-visit, helping practices boost their online reputation. 

• Now tailored for multi-location setups, letting enterprises manage forms, messaging, and reporting across locations. 

One user highlighted the texting feature as a major benefit, noting it improved communication and helped maintain accurate client records. They also found the onboarding process quick and the platform easy to use.

Cons: 

• A number of users describe it as buggy, overpriced, and hard to customize.

A user also pointed out that because the platform is internet-based, any network outage can bring down the entire phone system, which can be a major inconvenience.

Pricing: 

• Essentials – $399/month 

• Pro – $499/month 

• Elite – Custom pricing 

5. NexHealth

NexHealth presents itself as a patient experience platform built to simplify tasks like scheduling, digital forms, appointment reminders, messaging, and payments. One of its key features is real-time integration with EHR systems, which helps clinics avoid manual data entry. It’s commonly used in dental and specialty practices looking to modernize front-office operations. 

Pros: 

• Patients can book online, fill out intake forms, and receive reminders on their devices. 

• Updates patient records in real time through EHR integrations. 

• Offers basic messaging, recall reminders, and feedback requests to help manage communication. 

• Generally easy to set up and use, with straightforward interfaces. 

• Offers an analytics dashboard that gives insights into patient engagement, no-show trends, drop-offs, and how these impact revenue. 

A user appreciated that patients can book appointments anytime, even after hours, and confirm them right from the reminders. They also found the waitlist feature helpful for filling late cancellations quickly.

Cons: 

• Pricing can feel steep for smaller practices, especially when only a few features are needed.

Some users noted occasional issues with the scheduling feature, where appointments were assigned incorrect durations, leading to workflow disruptions.

Pricing: 

• Custom pricing

6. Tebra

Tebra is an all-in-one operating system for independent practices that blends EHR, billing, scheduling, telehealth, patient engagement, and even marketing into one integrated platform. It is a unified platform brought together by merging Kareo (EHR + billing) and PatientPop (patient acquisition & engagement). Tebra is designed especially for small-to-mid-size practices.   

Pros: 

• Built-in telehealth, intake forms, and online scheduling. 

• Strong analytics and reporting tools to track revenue, appointment trends and more. 

• The AI Note Assist can auto-generate structured clinical notes which is handy for reducing documentation time (though it comes at an extra cost). 

• Supports integration with digital health tools, enables e-prescriptions, and includes templates tailored to specific specialties.

One user shared that despite feeling overwhelmed by constant new software in the industry, switching to this platform was a pleasant surprise. They found it easier to learn than expected and appreciated the live, person-to-person video support, as well as smooth updates.

Cons: 

• Pricing details aren’t always clear, and quotes can differ. One user mentioned that Tebra can become “pricey” as more providers are added or the practice grows. 

• One user noted that the interface could use some improvements and mentioned missing features like 835 file imports, more detailed eligibility checks, the option to disable statements for individual patients, and fewer tabs overall. They also felt the reporting could offer more customization. 

Pricing: 

• Custom pricing 

Conclusion 

As we saw, if you’re on the hunt for Klara alternatives that match your practice’s unique style, there are solid options out there. 

We’ve looked at some strong contenders, each with different benefits. LeadSquared, in particular, offers a flexible setup for patient intake, communication, automation, and more while keeping things HIPAA-compliant and easy to manage. 

Wanna see if it could be a fit? You can always hop on a quick demo and see how it feels in action. 

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