6 Best Luma Health Alternatives in 2025 

Luma Health should be a familiar name if you’ve been on the hunt for patient engagement tools. 
 
Presenting itself as a patient success platform Luma brings together digital intake, appointment scheduling, two-way messaging, and other tools that help healthcare practices keep things running smoothly on the front end. 

But like with any software, it’s not always a perfect match for every team. Some practices run into limits around flexibility, pricing, or workflows that don’t quite click with how they operate. 

If that’s something you’ve felt, or if you’re just exploring what else is out there, this guide is for you. 

We’ll walk through the 6 of the best Luma Health alternatives in 2025; each with its own merits, depending on what you’re looking for. 

Why Consider an Alternative to Luma Health? 

Limited customization for unique workflows

Some users report the platform doesn’t always adapt easily to specialty-specific processes or unconventional practice needs, making it feel less flexible than desired.  

Integration gaps with certain practice systems

While Luma Health integrates well with many EHRs, some users still experience inconsistent compatibility or need manual workarounds to connect with additional tools. 

Higher costs for smaller or leaner practices

Feedback indicates that Luma Health’s pricing may feel disproportionate to the value received—especially for practices not leveraging its full feature set. 

Initial patient onboarding requires effort 

Although it offers great patient outreach potential, getting patients to begin using the platform may demand hands-on guidance from practice staff. 

So, for these reasons, let’s walk through 6 best alternatives that could be a better match for your setup.

1. LeadSquared 

LeadSquared delivers a purpose-built healthcare CRM that focuses on streamlining patient intake, engagement, and healthcare workflows. It covers all stages of the patient visit, offering features like scheduling, digital check-ins, call handling, follow-up automation and more. Practices of all sizes can benefit from its ease of use and flexibility.

Pros: 

• Offers strong tools for streamlining patient intake and communication. 

• Integrates smoothly with EHR systems, keeping clinical and administrative workflows aligned. 

• Offers real‑time dashboards showing lead sources, conversions, and no‑show metrics to help monitor performance. 

• Mobile‑friendly and fully HIPAA compliant. 

• Flexible automation and workflows allow practices to tailor the system without heavy IT involvement. 

Cons: 

• Some users report that setup and workflow customization can take effort to get just right. 

• Some users report that the tool can sometimes glitch or lag. 

Pricing  

• Pro – $60 per user/ month  

• Super – $100 per user/ month 

2. Klara

Designed for medical practices, Klara helps organize patient communication around appointments and care coordination. It includes tools for secure messaging, digital intake, scheduling, and video visits. The platform also integrates with many EHRs and simplifies how patients interact, often through standard text messages. 

Pros: 

• Lets patients connect through text, web chat, and voicemail without needing to download an app. Staff can also coordinate internally in the same space. 

• Transcribes voicemails and pulls all messages into a single thread, making it easier for teams to stay on the same page. 

• Connects deeply with EHR systems, so patient info and updates move smoothly across tools. 

• Designed with a clean interface that scales well from small practices to multi-location setups.

One user praised Klara’s intuitive, text-like messaging system for improving communication between patients and staff. They also noted its smooth integration with existing systems, which helped reduce phone calls and boost overall efficiency without losing the personal touch in patient care.

Cons: 

• Personalization is somewhat limited. Advanced customization can be tougher if you need specialty-specific workflows. 

• Some users feel the EHR integration could be stronger. One noted that communication doesn’t always sync smoothly with their EMR, requiring manual copy-pasting. 

Same user pointed out that Klara’s reliance on mobile communication can be a challenge for patients who aren’t comfortable with texting. They also felt the platform could benefit from more advanced automation and greater customization to better support varied workflows.

Pricing: 

• Custom pricing 

3. OhMD 

Built around messaging, OhMD turns your practice into a secure communication center. Patients can reach out via text without needing an app, and the platform includes features like appointment reminders, video visits, and patient surveys. It’s useful for clinics looking to simplify interactions and organize everything in one place. 

Pros: 

• Handles reminders, surveys, referrals, and video visits through automated text workflows. 

• Integrates with several EHR systems and syncs message histories back to patient charts. 

• Built on encrypted messaging with a signed BAA to ensure HIPAA compliance. 

• Lets you chat with website visitors in real time through a HIPAA-compliant web widget. 

• Offers broadcast messaging with reusable templates and campaign performance analytics. 

A user shared that they regularly rely on the platform, valuing both its simplicity and the reassurance that it meets HIPAA standards.

Cons: 

• Scheduling or workflow tools are limited. It’s really focused on messaging, so you may need additional systems. 

• Some users report occasional delivery glitches or delays. 

One user also pointed out a few missing features, including the inability to broadcast messages by tag, lack of reporting analytics, and limited editing options within the message thread. They also suggested improvements like seeing staff initials on call logs, real-time typing indicators, and the ability to edit patient info directly from the conversation view.

Pricing: 

• Reach Plan – starts at $250/month  

• Develop Plan – Custom pricing 

4. ModMed 

Designed for specialists, ModMed offers an all-in-one system that covers EHR, practice management, patient communication, and billing. It’s especially popular with fields like dermatology, ophthalmology, and orthopedics. 

Pros: 

• Uses specialty-specific templates and workflows, making documentation feel more intuitive for each field. 

• Offers AI-powered documentation with tools like ModMed Scribe and gScribe to streamline note-taking. 

• Covers the full administrative spectrum from scheduling and billing to messaging and analytics. 

• Includes helpful tools like kiosk check-ins, copay collection, and a patient portal for smoother front-desk operations.

One user appreciated ModMed’s integrated tools for streamlining charting, scheduling, and internal communication. They found it especially helpful for staying organized and supporting both patient care and operational tasks.

Cons: 

• Complexity in billing and reporting may require configuration to fit each practice’s needs. 

• The platform’s all-in-one approach may feel overwhelming or costly for smaller clinics. 

The same user noted that ModMed can feel overly complex or slow, especially for those more focused on patient care than detailed charting. They found some of the features unnecessary for their workflow, making the system feel cumbersome at times.

Pricing: 

• Custom pricing based on practice size and specialty (demo required) 

5. Phreesia

Known in the healthcare space for digital intake, Phreesia helps simplify front-desk workflows like collecting forms, checking insurance, and processing payments. It integrates with many EHR systems and works especially well for mid- to large-sized practices that need a more structured intake process. 

Pros: 

• Lets patients check in on their own using mobile devices or in-office kiosks. 

• Sends automated appointment reminders through text, email, or voice, with options to reschedule. 

• Runs real-time insurance checks and collects co-pays during the check-in process. 

• Offers reporting tools to track things like form completion, no-show rates, payments, and messaging performance. 

• Connects with most EHRs and practice management systems through two-way, API-based integrations.

One user appreciated Phreesia’s dedication to getting them up and running successfully, pointing to helpful training and a smooth onboarding experience. The platform’s analytics were also seen as a major plus, offering clear insights that helped improve overall operations.

Cons: 

• The user interface can feel complex, especially for patients unfamiliar with digital platforms. 

• Costs can be high for smaller practices paying for premium features 

One user highlighted two major frustrations: incomplete EHR integration with form data, which limited physician usability, and restrictions in the Bill Pay feature, which can’t support multiple merchant accounts through a single link. Despite helpful support from the vendor, these limitations have made adoption more difficult than expected.

Pricing: 

• Custom pricing 

6. NexHealth

Framed as a modern patient experience solution, NexHealth offers features like digital forms, appointment booking, two-way messaging, telehealth, and follow-up surveys. These tools live in a user-friendly interface and connect directly to your EHR and payment systems. It’s a strong option for growing practices that want to simplify patient intake and engagement. 

Pros: 

• Lets patients book appointments online and join waitlists when slots aren’t available. 

• Digital intake forms that sync directly with your EHR—patients can complete them online or on a tablet before arriving. 

• Supports two-way messaging through text, email, or in-app chat, making communication more flexible. 

• Built-in tools for telehealth and reputation management, including virtual check-ins and automated review requests. 

• Real-time dashboards give visibility into key metrics like no-show rates, booking conversions, and patient feedback. 

A user shared that NexHealth’s integrated payment tools made collecting payments faster and more convenient for both staff and patients. They especially valued the system’s automation, multiple payment options, and seamless integration with the broader patient engagement platform.

Cons: 

• Tends to be on the pricier side compared to some alternatives. 

• Some advanced features come with a learning curve—setup and configuration may take time to get comfortable with. 

The same user expressed the need for better waitlist filtering—particularly by recall date—to manage a growing list of over 1,200 patients. They also recommended a message tagging feature to assign texts to specific team members and pointed out that the current family payments setup lacks the ability to send consolidated balances broken down by patient.

Pricing: 

• Custom pricing  

Conclusion 

As we’ve seen, there’s no shortage of capable alternatives to Luma Health. 

Each tool brings something a little different to the table. LeadSquared stands out if you’re looking for a more unified approach to patient engagement, intake, and automation—all while staying HIPAA-compliant and intuitive for teams to use. 

Curious to see how it stacks up? Feel free to book a quick demo and get a feel for it in action. 

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