Implementing LeadSquared Automations
IndiaLends chose LeadSquared to support the application processing of its online lending platform.
The team also uses LeadSquared for distribution, pre-screening checks, call centre intervention and report monitoring.
Smart application distribution
Once the applications are received post soft approval, they are distributed using LeadSquared automations to the tele-calling team, underwriters, quality assurance, verification & other teams.
The LeadSquared distribution is based on specific criteria – loan type, location, agent availability, performance, application status and more.
Generating Experian Reports
The tele-calling team schedules house visit to collect and scan the original documents from the customers. Third-party executives are responsible for this.
After that, they pass the documents with the CIBIL information on to LeadSquared.
The user can generate Experian reports on the platform through API integration. The reports consist of detailed information on your credit/loan history, including identity information, credit accounts, loans, credit cards, payments, and recent inquiries.
Quick Loan Disbursal
The Quality Team does the quality check of the document and credit bureau reports. Subsequently, they mark the leads as QC approved or rejected.
If QC Approved lead is marked as “Send for disbursal”, a webhook is called. Lastly, the data is sent to their own CRM from where the information is shared with the lending institution for the final approval.
Complete Performance Reports
Using LeadSquared, the performance of every single product, salesperson, region and more can be analysed. The team at IndiaLends monitors multiple reports including cases disbursed, cases pending and time spent on each case.
With LeadSquared, IndiaLends has seen considerable growth in its business.
LeadSquared Automations involve no manual process. As a result, any chances of human error have reduced tremendously.