“LeadSquared has made our customer relationship management extremely hassle-free. The team helped with integration and reporting – making our processes more efficient!”
– Co-Founder
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Process Transparency
Lead Leakage
Monitoring
Sales Workflows
Being one of the fastest-growing instant gold loan start-ups in India, the firm has a unique doorstep gold loan service. Using technology, the platform aims to help its customer unlock the value of their gold assets instantly and at significantly lower costs.
Since its inception, the company operated on Google sheets, among other informal tools, to manage its operations and boost its customer acquisition. But its teams soon realized that the setup would not be feasible as they keep growing regionally and operationally.
Required a solution to import leads, distribute, and track journeys efficiently
A central console to view the status of all inquiries in different stages
Wanted a highly adaptable solution that could complement their scaling
Due to its manual nature, field tracking was difficult for the managers
Leads could now be imported and distributed seamlessly to call center agents
Smart Views feature to simplify agent dashboarding experience and improve operational efficiency
Actionable reports and highly customizable dashlets to enhance strategic initiatives and transparency
LeadSquared Mobility Solution for field agents with check-in/out, geo-fencing, geo-tracking, and many features to optimize agent performance
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