Capture predictive calls, voice recording, track the duration of incoming and dialed calls in real-time. *astTECS Telephony solution with Leadsquared CRM integration helps your teams to handle customer calls more effectively and improve customer experience.
1. Better Customer Experience: With *astTECS phone systems and Leadsquared CRM integration help, multiple teams work together and make sure that everyone has access to the information they need to provide an excellent customer service experience.
2. Enhanced Agent efficiency: CRM integration enables agents to respond faster to customers by eliminating the manual process and switching between platforms.
3. Manage Data in one place: Organize and manage all customer data and interactions history on one platform and make it accessible to the team for a seamless customer experience.
4. Call Monitoring and reporting: Real-time monitoring and reporting to understand the team performance and customer journey.
5. Call routing: With LeadSquared CRM integration, calls can be routed automatically to the right agent based on predefined attributes.
6. Seamless Call Management: Manage your business calls and lead effectively on one platform.
7. Call Centre Engagement: Integrating Leadsquared CRM improves your business communication and enables easy lead management. The integration can automate the calls and extend the functionality of the solutions while eliminating the need to switch between different applications. It helps the business to keep track of every customer interaction and improve customer engagement and retention.