ConVox

Description

ConVox CTI adapter enables LSQ with call management features such as Inbound / Outbound / Blended. The CTI integrates with SSO and provides a Unified panel within LSQ to all the logged in users.

Features

Features:
• SSO with LSQ
• On-Call Popup
• ACD - IVRS
• Post Call push to LSQ
• Number Masking
• Auto Dialer
• CPaaS API:

Benefits:
• WEB based CTI panel.
• Call Management from LSQ.
• Click to Call: Initiate calls to any CRM contact with just a simple click, eliminating the need for manual entry of contact numbers.
• Remote Agents.
• Automating the two-way synchronization of data between ConVox and LSQ eliminates the need for agents to switch between multiple applications to access customer’s information.