AI-Powered Customer Service Management System
Built for experience, tuned for outcomes
From first touch to final resolution, deliver faster answers, smoother experiences, and higher satisfaction with LeadSquared.
Trusted by winning teams worldwide
Deliver always-on, efficient, and
unified support
Turning customer service into a measurable business advantage.
Boost productivity
2.5X more output 
Resolve 24/7
70% ticket deflection 
Unify teams
40% lower spend 
Speed up resolution
70% faster TAT 2.5x Higher Agent Productivity
AI that works alongside your team
- Auto-routing based on agent availability and capacity.
- AI summaries that give instant context.
- Smart replies drafted in your brand’s voice.
- Sentiment tracking to flag frustration early.
70% Ticket Deflection
Your support agent that never clocks out
- Autonomous handling to resolve repetitive queries.
- Absorb ticket spikes without adding agent load.
- Contextual replies based on history and behavior.
- Smart escalation to human agents only when needed.
40% Lower Costs
One platform for sales & support
- 360° view for sales, marketing & service.
- Cut tool redundancies, license costs and silos.
- Unlock higher CLV with cross-sell and upsell opps.
70% Faster TAT
Meet your customers where they are
- Unified inbox for WhatsApp, email, chat, calls, & social.
- Advanced search across every record and interaction.
- Omnichannel, consistent CX powered by automation.
Get early access to our agentic AI beta
Secure your spot on the beta waitlist for an
AI that doesn’t clock in. Or out. Or off.
Experience the difference
Foundations of faster, smarter support.
Plug into your existing
stack instantly
Integrate with all the tools you use and love. Plug, play, resolve.
Hit the ground running with
lightning-fast set-up
Service CRM is built for fast adoption. Get started in a few clicks.
Start with AI-ready templates
Customize ticket fields
Set up automations
Invite your team
Go Live!
Success stories, straight from
our customers
55%
Jump in CSAT responses
30%
Reduction in first response time
Fewer
Escalations with proactive ticket management
100%
Visibility with unified reporting
Faster
Turnaround on every query
Unbroken
Service continuity across teams
Strategies, tools, and
insights to scale
The Ultimate Guide to Service Desk Tools: Why LeadSquared and Other Solutions Lead the Pack 
The Ultimate Guide to Service Desk Tools: Why LeadSquared and Other Solutions Lead the Pack
Learn more
Service Lifecycle Management 101: Framework, Benefits, and Software
Service Lifecycle Management 101: Framework, Benefits, and Software
Learn more
What is Customer Satisfaction Score (CSAT)? How Does It Impact Business Growth?
What is Customer Satisfaction Score (CSAT)? How Does It Impact Business Growth?
Learn more
What is an SLA? Advantages of using SLAs and Implementation Best Practices
What is an SLA? Advantages of using SLAs and Implementation Best Practices
Learn more
Frequently asked questions
What makes Service CRM better than a traditional help desk?
Traditional help desks only let you log and track tickets, with limited automation like auto-assignment or SLA timers.
LeadSquared’s Service CRM goes much further. It gives you 360° customer profiles that capture the entire journey across sales, marketing, and support. With built-in integrations to social, chat, and other channels, agents can respond to customers directly – without juggling multiple tabs. Powerful automations handle everything from resolving routine issues to routing tickets based on agent availability, while keeping customers informed at every step.
How is Service CRM’s ticketing system different from other tools?
Service CRM supports advanced team collaboration in real-time with unique parent-child ticketing and co-ownership modules. You can build custom process flows to mirror your internal support operations, ensuring consistency, accountability, and faster resolution. It also natively integrates with LeadSquared’s Sales CRM, enabling centralized ticket management, lead management and opportunity management on one platform. Ideal for maximizing revenue potential and offering consistent customer experiences
Can Service CRM help my team respond to customers faster?
Absolutely! You can automatically route tickets to agents based on availability and capacity. AI powered summaries, quick-reply templates and bulk ticket actions help agents resolve tickets faster and with greater efficiency. As for routine queries and redundant tasks, you can simply automate them completely.
Can I use Service CRM with my existing CRM or tools?
Yes. While it natively integrates with LeadSquared, Service CRM can also function as a standalone solution. This flexibility caters to businesses with varied CRM preferences, ensuring a seamless fit into existing workflows.
How does Service CRM bring all my customer info into one place?
Service CRM unifies interactions from sales, marketing, and support, into a unified 360-degree customer view. This way, your team sees what’s been sold, what was promised, and what the issue is, all before they reply.
Can I use Service CRM for sales or other teams too?
Yes! Our unique sales x service hybrid offering lets you unify your sales and service agents on a single platform. Whether you want to manage leads, opportunities or tickets, you can do it directly within Service CRM.
Deliver AI-powered service
excellence… today
Smarter support, faster resolutions, lower costs—all in
one platform.
