Healthcare Dashboard: Types, Benefits, and KPIs to Track 

#3 Financial or revenue-based dashboards  

Executives and financial analysts use revenue dashboards for medical providers to track revenue indicators. These dashboards can be integrated with electronic health records for accurate and comprehensive financial data. This sort of dashboard provides users with a transparent interface to evaluate: 

1. Revenue by patient category 

2. Revenue by the clinic 

3. Quarterly revenue trend and budget comparison. 

Users can segment the visuals into more actionable information using the filters. The primary goal of a hospital is not to generate revenue. But they cannot stay afloat without ensuring they make meets end. Positive financial indicators are the benchmarks of a successful operational strategy. 

Additionally, clinics can use such a dashboard to identify new revenue streams. For example, hospitals can provide comprehensive digitized medical supplies to clients on a monthly subscription basis. Figuring out such information requires you to track and monitor several KPIs, some of which are: 

1. The average treatment cost 

It underlines the average amount of money each patient spends in a hospital. Although it can be alluring to increase this expense to boost the hospital’s profit, keep in mind that a hospital’s primary goal isn’t to turn a profit. The objective of every hospital must always be to provide high-quality medical care. The pursuit of higher profit margins shouldn’t come at the expense of patient satisfaction. 

2. Claim denial rate 

This hospital metric offers a glimpse into the facility’s day-to-day operations. It is directly related to the KPIs for cost and processing time for insurance claims. A low incidence of claim denials demonstrates the hospital’s ability to prioritize its patients.  

3. Operating margin

This is when hospitals calculate their margin solely using revenues and costs associated with patient care. As a portion of operational revenue, it describes the gap between operating revenue and costs. 

4. Total margin

It demonstrates the healthcare provider’s profitability by showing how expenses and revenues balance out at the end of the day.  

5. Medical equipment

This healthcare measure indicates how often the equipment is in use. And, subsequently, how much it costs to maintain. 

Healthcare technology constantly evolves, which inevitably causes equipment to become old or inadequate. Neglecting the KPI for medical equipment utilization will result in exorbitant maintenance costs and lost labor. You need to keep track of inventory and equipment, their cost, usage, and expense over time. 

#4 Patient dashboards  

This dashboard is ideal for accessing patient records, medical history, and insights about patients from several hospitals within the same system. The patient dashboard significantly cuts down the time it takes to respond to a patient and improves overall client happiness.  

Repeating the same information to various doctors is one of the most difficult tasks a patient must undertake. But healthcare facilities can extract data from an EHR record and integrate it with the dashboard on their CRM to access patient information within the hospital’s system, The dashboard helps you organize the data you frequently view in one area. This would make the intake process more efficient, reduce errors, and spare the patients from repeatedly sharing the same information. 

It’s important to keep in mind that patients who are discontent are less likely to return to your facility. Moreover, after a negative experience, they won’t refer your clinic to friends and family, or worse, can steer them away from it.  

In the internet age, “negative buzz” may spread quickly and is difficult to stop. Utilizing a healthcare dashboard of this kind might be beneficial, primarily when communicating with patients.  

The top KPIs to track using this dashboard are:   

1. Patient satisfaction 

The healthcare KPI that will encourage or, on the other hand, deter potential patients is the patient satisfaction rate. The higher the patient satisfaction rate, the better. This metric highlights feedback on how patients perceive your treatment and help identify areas of improvement. The patient satisfaction score necessitates surveys and feedback forms from which you can assess and analyze the average score.  

2. Staff-to-patient ratio

This hospital measure displays the staffing levels in the clinical setting. Your staff management procedures’ effectiveness depends on the staff-to-patient ratio. It indicates whether the hospital has an excess or a shortage of staff.  

3. Follow-up rate

This measure addresses patient care after they undergo treatment. Simple check-ups, physical examinations, new prescriptions, blood tests, and consultations are a few examples of proactive follow-ups.  

Monitoring follow-up rates by departments and determining the type of care patients most urgently want will help you successfully assist patients through their treatment. This rate requires you to track and monitor your staff’s activities to get an accurate score.  

#5 No-show dashboard

According to studies, no-show patients cost the healthcare industry $150 billion annually. When people miss appointments, it negatively affects other patients who might need treatment for critical illnesses and would otherwise be unable to wait.  

Ultimately no-show patients negatively affect overall performance. You can decrease no-shows by implementing this dashboard for your business and using patient engagement strategies to confirm appointments via text message or by leaving a callback request.  

The No-Show dashboard’s high prediction rates enable you to prioritize people who need treatment the most and avoid any revenue loss. Dashboards improve appointment scheduling by helping you identify the patterns of no-show by:  

• Identifying the breakdown of appointments using a combination of patient attributes.  

• Predicting which patients are more likely to cancel so that you adjust your schedule, and  

• Texting and emailing appointment reminders.  

KPIs to track in this dashboard are:    

1. No-show rate 

No show rates depend on specific data like cancellation rates and late arrivals. However, since tracking the no-show rate is the most revealing measure for patient visits, you can calculate the other rates afterward.  

2. Retention rate

Patient retention strategies should be in place since return clients are the most valuable and steady clients. Measuring the return rate of patients to doctors in the organization indicate whether your efforts are successful. Evaluating the return rates for different doctors is also necessary for allocating bonuses and assisting those with lower rates.  

#6 Referral dashboard 

A referral dashboard provides an overview of referral volume, sources, and outcomes, helping healthcare providers improve their referral strategies. 

Key KPIs to track: 

• Referral volume 
  Tracks the total referrals received or sent within a set period. By segmenting by source (e.g., primary care providers, specialists, or campaigns), hospitals can identify top-performing channels. With referrals driving 45% of specialist visits annually, this KPI is vital for understanding patient flow and network strength. 

• Referral conversion rate 
  Measures the percentage of referrals that result in completed appointments or treatments. Studies show 20-30% of patients don’t follow through due to unclear communication or delays. High conversion rates reflect strong management, while low rates may point to issues like long wait times or poor follow-ups. 

• Source of referrals 
  Identifies where referrals originate, such as PCPs, specialists, or marketing efforts. Hospitals can use this data to strengthen partnerships with top sources and optimize marketing spend. Tracking geographic trends in referrals is also essential for multi-location facilities. 

#7 Appointment dashboard 

An appointment dashboard tracks scheduling efficiency, cancellations, and patient attendance to ensure better resource use and patient satisfaction. 

Key KPIs to track: 

• Appointment volume 
  Measures the total number of appointments across departments, providers, or time periods. Tracking this helps identify patient demand trends, enabling better allocation of resources like physician availability. A growing appointment volume indicates stronger patient trust and engagement. 

• Cancellation and no-show rates 
  Tracks the percentage of appointments canceled or missed without notice. Missed appointments cost the healthcare industry over $150 billion annually, with no-shows accounting for 5-30% of visits. Automated reminders, such as text notifications, can reduce no-shows by up to 38%. 

• Average appointment wait time 
  Measures the time between booking and the actual appointment. The national average is 26 days for new patients, with longer waits leading to dissatisfaction and delayed care. Monitoring this KPI helps hospitals address scheduling bottlenecks and explore solutions like telehealth or optimized provider schedules. 

#8 Center management dashboard for multi-location hospitals 

A center management dashboard consolidates data from multiple hospital locations, enabling executives to compare performance, allocate resources, and identify improvements. 

Key KPIs to track: 

• Center-wise performance metrics 
  Tracks revenue, patient volumes, and operational efficiency at each location. This helps identify high-performing centers and those needing support. Metrics like patient inflow, average treatment costs, and revenue contributions are essential for evaluating success. 

• Resource utilization 
  Monitors staffing, bed occupancy, and equipment usage across locations. An ideal bed occupancy rate is around 85%; higher rates strain resources, while lower rates suggest underutilization. Tracking this helps optimize resource use and reduce costs. 

• Location-specific patient metrics 
  Analyzes demographics, satisfaction rates, and follow-up trends for each center. Understanding location-specific needs allows hospitals to tailor services. For instance, urban centers may face high patient volumes but lower follow-up rates, requiring focused engagement strategies. 

Key Performance Indicators (KPIs) to Track 

KPIs are measurable values that show how well an organization is meeting its goals. They help track patient care, financial performance, and operational efficiency in healthcare. While we have discussed the key KPIs for each dashboard, here’s a summary of the important KPIs to monitor using your healthcare dashboard: 

• Patient satisfaction score 
  Measures how satisfied patients are with their care. High scores mean better patient retention and more referrals. 

• Patient wait time 
  Tracks how long patients wait for care. Shorter wait times improve satisfaction and efficiency. 

• Length of Stay (LOS) 
  Tracks the average time patients stay in the hospital. Short stays reflect efficient care and resource use. 

• Readmission rate 
  Measures how often patients return to the hospital after discharge. High rates can signal gaps in care. 

• Mortality rate 
  Tracks patient survival rates, offering insight into care quality and treatment success. 

• Infection rate 
  Monitors hospital-acquired infections to ensure patient safety and care quality. 

• Financial metrics 
  Includes revenue, expenses, and operating margins to assess financial health. 

• Operational metrics 
  Tracks metrics like bed occupancy and staff-to-patient ratios to evaluate efficiency. 

How to Build the Ideal Healthcare Dashboard?

Building the ideal dashboard differs for different facilities, specialities and departments. Reaching out to software companies and figuring out what works best for your needs is the first step to building the best dashboard.  

Undoubtedly, the most crucial aspect of designing a healthcare dashboard is selecting the appropriate metrics. Before building your dashboard, choose KPIs unique to your goals and needs.  

Apart from this, some features are absolute must-haves and are non-negotiable. The data collection, processing, and presentation solution for hospitals must make the following features available:  

1. The dashboard should represent KPIs according to:  

• The department  

• Facilities  

• Specialization  

2. The dashboard must emphasize trends wherever feasible against  

• Benchmark objectives and long-term goals  

• Monthly, quarterly, and annual performance  

3. Every dashboard should empower a user and offer the following standard features:  

• A personalized dashboard for quick access to data pertinent to the respective user roles.  

• Access to data feeds coming from different medical systems.  

• Clear ownership and owner contact information are essential for all KPIs.  

• Convenient features that enable you to email and print vital reports and charts.  

• Appointment scheduling and tracking features for doctors, nurses, and desk agents that help reduce no-shows.  

• Screen access via a mobile device, desktop, laptop, and more. The users should have access to information anywhere and at any time (within the confines of security rules, of course).  

• The dashboard should be HIPAA and GDPR-compliant and offer state-of-the-art protection and data security.  

• Create and organize data categories for more clarity. 

• Include interactive components that help you drill down into distinct data pockets.  

• Empower management with a unified dashboard of core KPIs like financial and operational performance.  

Building the ideal dashboard for your organization will necessitate a good deal of effort. But each dashboard offers a path to positive caregiving practices.  

At the heart of it, your dashboard should offer robust tracking and reporting features to manage patient journeys effectively. Tracking each KPI requires a solution that offers real-time reports and notifies users of any upcoming trends.  

Moreover, it should unify and centralize patient data for all the parties with access to their information. If you’re looking for one such tool that empowers your healthcare services, try LeadSquared’s Healthcare CRM! 

Why choose LeadSquared for healthcare dashboards? 

LeadSquared offers a powerful dashboard solution tailored to healthcare organizations, delivering these key benefits: 

• Detailed reports and tracking 
  Access comprehensive reports on patient satisfaction, revenue streams, and team performance. LeadSquared provides management and staff with granular insights to monitor essential KPIs effectively. 

• Data security and HIPAA compliance 
  LeadSquared CRM is fully HIPAA compliant, including a Business Associate Agreement (BAA), ensuring the security of Protected Health Information (PHI). 

• Patient Journey Builder 
  Map out every stage of the patient experience and set up automation to initiate timely and relevant interactions, enhancing patient engagement. 

LeadSquared’s customizable dashboards empower healthcare businesses to track critical metrics, improve efficiency, and address challenges in real time. Whether it’s patient engagement, appointment scheduling, or operational performance, these dashboards deliver actionable insights to optimize clinic operations. 

No matter your unique needs, LeadSquared can customize a solution to meet your healthcare management goals. Get in touch today to explore how we can help! 

FAQs