Description
ConVox CTI adapter enables LSQ with call management features such as Inbound / Outbound / Blended. The CTI integrates with SSO and provides a Unified panel within LSQ to all the logged in users.
Features
Features:
•SSO with LSQ
•On-Call Popup
•ACD - IVRS
•Post Call push to LSQ
•Number Masking
•Auto Dialer
•CPaaS API:
Benefits:
•WEB based CTI panel.
•Call Management from LSQ.
•Click to Call: Initiate calls to any CRM contact with just a simple click, eliminating the need for manual entry of contact numbers.
•Remote Agents.
•Automating the two-way synchronization of data between ConVox and LSQ eliminates the need for agents to switch between multiple applications to access customer’s information.