Exotel is an Official WhatsApp Business Solution Provider that helps enterprises to build customized WhatsApp Business solutions for their marketing, sales, and customer service functions.
Businesses can use Exotel’s WhatsApp solutions across customer journeys, be it to communicate new offers and deals, transactional alerts, sales assistance, or provide instant support to customers.
Our WhatsApp Business API solutions include WhatsApp chatbots and live chat, WhatsApp OTP verification, WhatsApp Campaigns, WhatsApp commerce, and more.
1. Reduce operational costs: Do more with less! Now with WhatsApp for business, you can reduce the number of agents required to run your call center by resolving simple queries with WhatsApp live chat and bots.
2. Accelerate customer service: Speed up your response & resolution times via auto-suggestions. Reduce context-switching via our omnichannel platform and resolve queries faster.
3. Deliver personalized alerts automatically: Send personalized notifications, updates, and reminders to your customers on autopilot with WhatsApp Business APIs. Improve CX.
4. Be available at all times: Set up WhatsApp Bots and be available at all times without having to have too many agents work round the clock.
5. Offer contextual CX beyond WhatsApp: Extend your conversations by integrating WhatsApp with other channels for connected and contextual customer experiences.