If you have ever been in the market for a support system that helps your business with ticketing services, you would have probably come across Zendesk. Having established itself in this area, Zendesk also ventured into the market of CRMs. Before looking into the top 10 Zendesk alternatives, let’s explore Zendesk’s features and understand who it works for.
Designed to support sales management, lead tracking, productivity management, and much more, Zendesk launched its sales CRM, Zendesk Sell, in 2018.
With an average rating of 4.3 on G2, Capterra, and Gartner, Zendesk Sell’s simple and easy to navigate UI makes it a popular choice.
However, with the lack of some essential features and the long implementation time, there are a lot of alternatives out there that might suit your business better.
Here are 10 better suited Zendesk Sell alternatives:
(Please note, since the number of reviews for each product is inconsistent, the average rating column is just to give you an idea about the customer perceptions.)
Top 10 Zendesk Sell Alternatives for 2023
|Zendesk Sell Alternatives||Popular for||Average Rating on Gartner, Capterra, and G2||Pricing|
|LeadSquared||Ease of use, Pricing, Scalability, and No-code Automation||4.4||Lite – $25 per user/month |
Pro – $50 per user/month
Super – $100 per user/month
|Sales Cloud||Analytics and Business Intelligence||4.2||Essentials – $25 per user/month |
Professional – $75 per user/month
Enterprise – $150 per user/month
Unlimited – $300 per user/month
|Zoho CRM||Number of Features, Price, Integrability, Ticketing Services||4.2||Standard – $14 per user/month |
Professional – $23 per user/month
Enterprise – $40 per user/month
Ultimate – $52 per user/month
|Sales Hub||Ease of use, APIs, and Customizable Platform||4.5||Free – $0 per month |
Starter – $45 per month
Professional – $450 per month
Enterprise – $1200 per month
|Freshsales||Customer Support, Ease of use, |
Automation and Flexibility
|4.6||Free – $0 per user/month |
Growth – $29 per user/month
Pro – $69 per user/month
Enterprise – $125 per user/month
|Pipedrive||Managing leads, Creating pipeline, and nurturing campaigns||4.3||Essential – $9.90 per user/month |
Advanced – $19.90 per user/month
Professional – $39.90 per user/month
Enterprise – $59.90 per month
|Insightly||SMB CRM, Functionality, and Customizability||4.2||Plus – $29 per user/month |
Professional – $49 per user/month
Enterprise – $99 per user/month
|Less Annoying CRM||Fast, Affordability, Customer Support||4.8||15$ per user/ month|
|Monday Sales||Lead Nurturing, Interactive User Interface, Scalability||4.6||Individual CRM – $0 per user/month |
Basic CRM – $10 per user/month
Standard CRM – $14 per user/month
Pro CRM – $24 per user/month
Enterprise CRM – customizable
Lead Nurturing, Interactive User Interface, Scalability
Low-code Automation, Ease of Use
|4.8||Team – $30 per user/month |
Commerce – $35 per user/month
Enterprise – $60 per user/month
LeadSquared is an up-and-coming sales execution CRM that provides end-end sales, onboarding, and marketing solutions. This CRM is really popular for its automation, integrations, and lead management features.
Why is LeadSquared a good alternative to Zendesk Sell?
This CRM has a 4.3 rating on average on G2, Gartner, and Capterra and is known as “A very good platform in the sales domain that’s very easy to use and operate.” by reviewers on G2.
Apart from being simple to use, the software is also feature rich and offers powerful lead management solutions.
This CRM is fairly priced, considering the number of features and the quality of service it provides. You can check out the structure below or the LeadSquared CRM’s pricing page.
- Lite – $25 per user/month
- Pro – $50 per user/month
- Super – $100 per user/month
One of the issues with the CRM is that it is slow to use sometimes. As pointed out by a reviewer on Capterra, “The Leadsquared portal lags while accessing multiple leads sometimes.”
However, since this is still a young and growing CRM with excellent customer service, you can be sure of upcoming improvements. The CRM is one of the best ones if you are looking for a complete sales solution that’ll help your business.
2. Sales Cloud
Started originally as a sales CRM, this present-day all-in-one CRM is known quite well in the market. Later named Sales Cloud, this product from Salesforce helps businesses sell more easily by centralizing customer information, connecting different teams, and automating a variety of functions.
Why is Sales Cloud a good alternative to Zendesk Sell?
Rated 4.2 on average on Gartner, G2, and Capterra, one of the reasons that make Sales Cloud popular is how feature-extensive it is. As a customer wrote in their reviews, “With so many options for customization to our business, I find that if I think of it, I can build it with Sales Cloud.”
Another great feature of the CRM is that it is extremely robust to use and rarely breaks down.
Salesforce Sales Cloud has four packages depending on the number of features. You can check out their pricing page or refer to the structure below –
- Essentials – $25 per user/month
- Professional – $75 per user/month
- Enterprise – $150 per user/month
- Unlimited – $300 per user/month
One of the CRM’s biggest cons in that is expensive when compared to other CRMs.
And let’s not start on the fact that it is not user-friendly, to the point where searching information becomes a task.
If you are a huge enterprise with complex use cases that require extensive features, you can look into implementing Sales Cloud. On the contrary, if you are an SMB, then this CRM might not be the best fit for you.
3. Zoho CRM
Zoho is very similar to Zendesk. Originally built as a ticketing service platform, the company also built a sales CRM software. Zoho CRM is a feature-extensive product that helps businesses manage pipelines, onboard new reps, and access easy-to-read analytics and performance insights.
Why is Zoho CRM a great alternative to Zendesk Sell?
This CRM has a 4.2 average rating on Capterra, Gartner, and G2. A reviewer loved the robustness and functionality of the Mobile CRM, which convinced them to purchase the software.
Even though it is feature-extensive and powerful, Zoho is simple to use. This is another reason why a lot of companies like using the CRM.
This software has one of the more cheaper package options on this list of alternatives. You can either check out their pricing page or refer to the structure below.
- Standard – $14 per user/month
- Professional – $23 per user/month
- Enterprise – $40 per user/month
- Ultimate – $52 per user/month
One of the common complaints with this CRM is the fact their customer support is not the greatest. A reviewer took it to Capterra that “The support is extremely poor. I’d rather have them offer no support than the support they provide.”
Another feature that the company can’t brag about is its poor report quality. “Reporting and analytics are very basic. It just gives an analysis of the activities done by the sales team, whereas as a manager, we need a lot more information to make business decisions,” as shared by a reviewer..
If you are looking for a CRM with extensive reports and in-depth features, then Zoho CRM might not be the right fit for your business. Before you finalize this CRM as the one for your business, here are a couple more alternatives that you should consider.
4. Sales Hub
Sales Hub is the sales CRM of HubSpot. Known for tracking and managing leads, automation of sales teams, and reporting features, it allows a company’s sales staff to engage with customers without wasting time and money entering data or sending the same email over and over again.
Why is Sales Hub a good alternative to Zendesk Sell?
One of the great things about this 4.5-rated CRM is the fact that it’s extremely easy to use. David B. also resonated with this point, reviewing that Sales Hub makes it “Easy to create pipeline stages, lifecycle stages, and activities.”
Apart from the fact that it is easy to use, Sales Hub also “Allows you to set up your system to match your business processes. Not only that, the number of integrations in offer allows you to add whatever you need to manage your day-to-day operations”, according to a reviewer on Capterra.
Sales Hub is quite pricey when compared to other CRMs on this list. You can check their price on their sales website, or refer to the structure below –
- Free – $0 per month
- Starter – $45 per month
- Professional – $450 per month
- Enterprise – $1200 per month
Unfortunately, it’s not all sunshine and gold for this software, as one reviewer realized after purchasing their subscription that there are little-to-no customizations for sales flows and processes.
Another downside of the CRM is its lack of intuitiveness. A reviewer vented their frustration by claiming that the CRM is “super annoying and uncomprehensive.”
If you want a sales CRM that has a lot of open APIs for your developers to create custom workflows, then this might be a good choice for your business. Else, if you want no-code automations, you might want to consider other options, as the price for the software won’t match the extensivity of features provided, especially for SMBs.
Freshsales provides complete sales force automation and provides everything a salesperson requires, right from being able to track and determine high-quality leads to engaging with clients to reminding sales teams of tasks and follow-ups.
Why is Freshsales a good alternative to Zendesk Sell?
This is one of the higher-rated CRMs on this list, with a 4.6 average rating on Capterra, G2, and Gartner.
A feature that’s liked by most customers is the ability to create custom-made automation, allowing users to fulfill both their marketing and sales needs.
Another reviewer, Esther M., also said that she loves “how easy it is to shorten the sales cycle; it has powerful technology that allows me to figure out the intentions that a prospect has while visiting our website.”
This CRM comes with a free package and three other paid packages at different price points, depending on the number of features you need. You can check out their pricing page for more information or refer to the structure below –
- Free – $0 per user/month
- Growth – $29 per user/month
- Pro – $69 per user/month
- Enterprise – $125 per user/month
A bigdownsides of this CRM is that it is buggy and full of errors. An enraged customer , took it to Capterra to review “Every day, I discover new errors, limitations, and bugs in the system. I will not renew my subscription.”
Another not-so-great feature about the CRM is the fact that although the UI is really neat, it is “very complex, which ruins the user experience. It is also very slow and takes loads of time to load”, according to Shreyansh, a MarkOps associate who used the software for almost a year.
If you are looking for a CRM that have similar price points but are much more robust, then you should check out these 5 Freshsales alternatives.
All-in-all, this CRM has good potential but is being held back by its countless number of bugs and unnecessary complexities during usage.
Pipedrive is a sales CRM software best known for its excellent pipeline management and lead distribution software. With most of its clients from small and medium-sized businesses, Pipedrive offers services that help sales, marketing, and support teams.
Why is Pipedrive a good alternative to Zendesk Sell?
Zendesk Sell, which is rated an average of 4.3 on G2, Capterra, and Gartner, is really easy to use and has a short implementation period.
Another great aspect of this software is, as David put it in his reviews on G2, that “It has a live chat, where we can communicate with our customers, to serve them first hand and to close more sales.”
This CRM has four different packages, all of which have a price tag depending on the number of features. You can check out their pricing page or refer to the following structure:
- Essential – $9.90 per user/month
- Advanced – $19.90 per user/month
- Professional – $39.90 per user/month
- Enterprise – $59.90 per month
One of the common woes is that this CRM has a historically bad support team. One reviewer even took it to Capterra to write, “their support team does NOT know what they are doing at all… if you report an issue, their ‘engineering’ team will tell you it’s ‘supposed’ to work like that instead of fixing the issue.”
Another issue is that some designs might not make sense to the customers, like Thomas, who wrote in the reviews, “the contact organization and workflow automation. Both are just confusingly designed. There’s no real list functionality that works in any meaningful way, so you’ll be left with just a big block of contacts.”
If you are looking for a solid CRM that provides really good customer support and limitless in-depth reports, then this might not be the best fit for your business. Instead, you can consider these 10 Pipedrive alternatives.
Easy to use, simple to learn, and helping sales teams sell easier, Insightly is a CRM that is focused on small to medium-sized businesses. The software is used to track customers, monitor the sales pipeline, manage contacts, and much more.
Why is Insightly a good alternative to Zendesk Sell?
With an average rating of 4.2 on G2, Capterra, and Gartner, one thing that makes this CRM great is, as Kathy put it on G2, that it is very easy to use and intuitive.
Another thing that a reviewer loved about the CRM is the fact that it is “great as a central place to house customer information, where all internal teams can access it. I like that you can save Activity Sets for repeatable task sets that are needed in different project types.”
Insightly has three different pricing packages based on the number of features you want for your business. You can check out their pricing page or refer to this structure:
- Plus – $29 per user/month
- Professional – $49 per user/month
- Enterprise – $99 per user/month
Some reviewers mentioned that the CRM is just riddled with bugs. As a user on Insightly put it, “So. Many. Bugs. For example, I just added another user. They billed me immediately with absolutely no explanation of review of costs or anything (it would be nice to have a “Proceed” button.”
Something else that the reviewers did not like about the CRM is that “It does not have enough fields for certain things, it’s hard to keep track of notes, and it creates duplicates too easily. It also doesn’t integrate with many other software.”
While Insightly is really easy to learn, its buggy software is something that might want to make you reconsider while investing.
8. Less Annoying CRM
As the name suggests, Less Annoying CRM, or LACRM for short, is designed to be simple to use, affordable, easy to learn, and fast without bombarding your business with a multitude of features and choices. It is known for its amazing customer experience , lead management, pipeline management, reporting, and minimal costs.
Why is LACRM a good alternative to Zendesk Sell?
Even though this CRM has garnered only a few reviews, it is one of the highest-rated ones on the list, with an average of 4.8 stars out of 5.
One reason that this CRM has been liked so much is the fact that it provides excellent customer service. As a reviewer put it on Capterra, LACRM “helped set up and import all clients at no cost. They have been very helpful in teaching how to set up and customize new fields.”
LACRM is also extremely simple to use. A lot of reviewers, including Mario, a small business owner, really appreciated this aspect of the software and took to G2 to leave their positive feedback.
LACRM has just one price point – $15 per user/month. They also offer a 30-day free trial of their product as well. You can check out their pricing page for more information.
One of the biggest drawbacks is the fact that since it is made to be simple, it lacks a lot of features that might be needed for your business. One customer reviewed that “The huge deal breaker for us was the inability to have records of incoming and outgoing emails automatically captured and added to our client records.”
Another disadvantage is the fact that since it is focused mainly on small businesses, this option might not be a good one if your business is looking to expand.
If you are looking to implement a CRM as a small organization, then this CRM is a good Zendesk Sell alternative for your business.
9. Monday Sales
Monday Sales is the sale CRM product of Monday.com. It was built to help assist in lead generation and nurturing, streamline sales processes, track your leads, and gain performance insights into your sales team.
Why is Monday Sales a good alternative to Zendesk Sell?
This CRM has been rated an average of 4.6 on the three referenced review websites.
One thing that reviewers like about this Zendesk Sell alternative is that it is customizable and easy to use.
Monday Sales is a customizable platform, and Zac pointed out on Capterra, that it allows the “flexibility of boards to be created with different purposes such as client management, lead generation, financial analysis, project management, team management, file storage and so much more.”
Apart from providing four different priced options, Monday sales also has a free package with minimal features. You can either visit the price page on the site or the structure here.
- Individual CRM – $0 per user/month
- Basic CRM – $10 per user/month
- Standard CRM – $14 per user/month
- Pro CRM – $24 per user/month
- Enterprise CRM – customizable
If you are looking to use the CRM to track your emails, then you might be disappointed. A reviewer pointed out, “the email tracking doesn’t work constantly, it’s not reliable, and makes me do a lot of manual work instead.”
A common issue with this software is that it is buggy and unstable. One reviewer even went as far as to list all the bugs they came across in the few months since they started using it.
While Monday CRM is one of the more flexible solutions on this list, is still up and coming and still needs a few years to really develop a solid product.
10. Sales Creatio
Creatio is a low-code platform that also provides a CRM as well. Sales Creatio, a part of the Creatio CRM, is a sales management platform built to accelerate sales processes without any complexity. The software provides workflow management, workflow automation, performance insights, and much more to help your sales team work more efficiently.
Why is Creatio a good alternative to Zendesk Sell?
Although it has barely any reviews, this CRM has been rated a 4.8 average on the review websites.
One of the things that reviewers liked about the CRM is the fact that it is really agile and scalable. As one reviewer put it on Capterra, “Thanks to the platform’s tools, we are able to keep introducing new solutions to our customers, adding new communication channels, and improving customer-facing workflows regularly.”
The CRM’s low-code automation gives technically abled salespeople a bit more control over how and what kind of automation they want in their business.
This CRM has three packages at different prices based on the number of features your business needs. You can either check out their pricing on their sales page or refer to the structure below:
- Team – $30 per user/month
- Commerce – $35 per user/month
- Enterprise – $60 per user/month
One of the biggest drawbacks of the CRM is that since it has very few reviews on G2, Capterra, or Gartner, it isn’t established and credible enough in the market. Therefore, it is a really uncharted territory on what really works and what doesn’t work as well.
Another thing the CRM lacks is integration facilities. Since it is still establishing itself, Creatio offers only a handful of integrations with other software, according to a couple of reviews on Trustradius.
If you are looking to play Russian roulette by exploring new CRMs that are still in their early careers, then this is a CRM for you. However, if you want a well-seasoned CRM that you can know and trust, then this might not be your best choice.
Well then, there you have it. Here are the top ten alternatives to Zendesk Sell. I hope you were able to decide if there was an alternative that better suited your business. If you are looking for an end-to-end sales solution that covers all aspects of a business, then LeadSquared is a great option. Get in touch with our experts, and they will help you find the perfect fit for your sales operations.
One of the best alternatives to Zendesk Sell is LeadSquared.
One of the open-source alternatives to Zendesk Sell is Freshsales.
While Zendesk Sell may not be the most expensive, there are far better-priced CRMs out there, like LeadSquared, that provide much more features for the price.