“In a short span of time, LeadSquared has helped us automate and transform our lead management process. The CRM has also played a critical role in our decision-making with its advanced reports and analytics.”
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Increase in Leads
Lead Engagement
Sales Workflows
Sales Visibility
Commitbiz Business Setup Consultants Dubai was established in 2007 as the consultancy division of JAXA Chartered Accountants (a member of international accounting group) to provide world class management advisory and business incorporation services.
In addition to business incorporation, the firm offers accounting, feasibility studies, and software consulting services to several enterprises in private, government, and academic sectors.
Commitbiz currently gets their leads through chat, website forms, inbound calls/e-mails, and external referrals. Before LeadSquared, the consulting firm used an in-house basic CRM to enter leads and maintain customer data. Here are some of the key challenges they faced due to the same.
Manual data-entry & lead management slowed down and reduced the efficiency of Commitbiz’s sales process.
Reps did not have a system where they could view pending tasks and set reminders. High numbers of missed calls and follow-ups led to many lost opportunities.
Commitbiz did not have access to extensive reporting tools for tracking leads and analyzing sales performance. Generating comprehensive reports was a considerable challenge and required lots of effort.
Streamlined sales workflows and teams were critical to scale sales operations. Commitbiz needed a powerful mobile CRM to monitor remote teams and expand across regions.
Without source attribution tools, it was difficult to measure the effectiveness and ROI of digital marketing efforts. Moreover, it was not possible to send personalized and targeted campaigns without lead segregation and automation.
LeadSquared has helped Commitbiz completely automate their lead management & tracking processes. Now, leads are automatically captured, enriched and distributed to team members according to Commitbiz’s workflow.
With all back end and low-value tasks being automated, sales teams have more time to focus on prospecting and engagement. This has led to increased efficiency and higher conversion rates.
Commitbiz has set rules to alert salespeople as soon as a lead takes an important action. This helps the company prioritize and nudge leads at the right time.
Sales reps also have their own customized dashboard, where they can view pending tasks and plan their day accordingly. Automated reminders ensure that reps no longer miss crucial meetings and follow-ups.
After implementing LeadSquared, the entire process of consolidating and organizing data was eliminated. The Commitbiz team could generate custom reports in seconds. As managers can track lead updates & employee performance in real-time, they are able to take faster corrective action.
LeadSquared has helped Commitbiz achieve higher sales productivity and conversion rates. Teams have complete visibility into the buyer’s journey, enabling a more harmonized and effective sales process. In the future, Commitbiz plans to expand into more countries with the help of LeadSquared.
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