Hospitality CRM and Marketing Automation Solution
Capture hotel inquiries, run marketing campaigns and manage leads in LeadSquared Hospitality Solution
Trusted by 12,000+ users across 32 countries
Capture hotel & resort booking inquiries from all your marketing channels
Unify all lead generation channels for your hotels across all properties and locations
Hotel and resort marketplaces
Capture inquiries from all hotel booking sites – TripAdvisor, Booking.com, Hotels.com, makemytrip.com, goibibo.com, and others.
PPC, social media, website etc.
Capture package inquiries from your website, Adwords, Instagram, Facebook, YouTube and others, directly using landing pages and plug-and-play social integrations.
TV, travel expos and traditional media
Capture bookings inquiries, and identify the ads that perform the best. Use unique contact numbers on billboards, newspaper ads, television ads and others to achieve this.
Use custom templates designed for hotels and hospitality marketing
Choose from beautiful, high-converting templates
Capture hotel and resort booking inquiries from your website
Use web chat, pop-up forms, push notifications and other lead capture tools
Track phone conversations from prospects & customers
Every phone call – inbound or outbound, is captured and recorded in LeadSquared. In case of new booking inquiries, a new lead is created. In case of old customers, the records are updated automatically to reflect new phone conversations. Seamless integration with SuperReceptionist, CallRail, CallTrackingMetrics and other call tracking software.
Automatically distribute leads by resort locations, preferences etc.
Route inquiries to the right property based on prospects’ preferences, budgets etc.
Reduce response time with instant booking notifications
Automate SMS and email communication to your booking agents when a new lead is assigned to them, or if a new booking inquiry is made for their property. Reduce response time, and help your agents book more suites faster.
Track and capture all prospect activities
Capture all the activities of potential customers – whether they browse hotel options, book a room, send or receives an email or SMS, or communicate through any other channel – all the conversations are tracked within LeadSquared.
Segment your leads based on their vacation preferences, locations etc.
Budgets, preferences, locations or any other criteria – use every lead detail to segment potential visitors
Automate all marketing communication based on prospect activities
Send relevant messages to leads based on their inquiries, preferences and position in the buying cycle
Automated all sales tasks – like sales notifications and task assignment
Track your prospects, and notify your agents when you detect a buying intent
Identify buying intent with prospect tracking
Track the prospect activities throughout the buying journey – locations they are interested in, forms they fill, and all other conversations.
Automate staff notifications
Notify your agents to take an action when an important activity occurs, like if they request a call back, or book a stay.
Set tasks for staff
Set tasks for your staff to reduce response time. For example: when a prospective buyer spends more than 10 minutes browsing through the resort options
Completely customize the lead quality score
Help your sales team identify the best sales opportunities by using lead quality score. Define what qualifies as a high-quality lead to you, and all your leads will be scored accordingly. Makes sales prioritization easy.
Filter out junk leads with mobile verification
Filter out the junk leads during lead capture with mobile number verification. Watch your sales pipeline fill with higher quality leads, as the leads with wrong mobile numbers are disqualified right at the onset
Identify up-sell opportunities and sell more memberships
Track buying behavior to identify prospects likely to buy membership plans
Track purchase pattern
Track customer buying pattern to identify big spenders. This would help you identify the opportunities for up-sell and cross-sell.
Identify upsell opportunity
Identify the exact upsell opportunity. For example: Someone making 2-3 trips every year might be fit for a membership plan, while a first-time visitor can be pitched an additional Spa package at a discount.
Set up up-sell task
Help your agents make more up-sells by sending them notifications instantly after a signal is captured. This increases offer relevance, and reduces closure time.
Automate membership renewal
Send automated notifications to members and their respective sales agents when the renewal date draws close. You can completely customize the message, and choose the frequency of the notifications.
Track best booking sources, properties and sales agents
Get all the information you need in customized dashboards
Booking source analytics
Identify the sources fetching the most number of bookings. Use this information to run targeted campaigns, and to reach travelers on the right platforms.
Resort occupancy analysis
Analyze the locations and resorts getting the most and least interest and and revenue. This will help you remodel your strategies for low-selling properties.
Agent tracking
Custom dashboard to track the performance of your sales agents by the bookings they have sold, the revenue they have brought in, and the up-sells and cross-sells they have made.
Hospitality marketing and sales connectors
Integrates with all the popular hospitality marketing, sales, telephony and call center apps that you use and love. You can use APIs and customization to connect your inventory solution to LeadSquared as well. Zapier integration allows you to build your custom connectors as well.
96% lead engagement
Support + Clean Interface + Simplicity + Great automation + Most importantly, the SALES TEAM ACTUALLY USES THIS
