“Support + Clean Interface + Simplicity + Great automation + Most importantly, the SALES TEAM ACTUALLY USES THIS. Plus, our lead engagement stands at 96% right now.
Unify all lead generation channels for your hotels across all properties and locations
Capture inquiries from all hotel booking sites – TripAdvisor, Booking.com, Hotels.com, makemytrip.com, goibibo.com, and others.
Capture booking inquiries from your website, Adwords, YouTube ads, Facebook, LinkedIn and others, directly using landing pages and plug-and-play social integrations.
Capture bookings inquiries, and identify the ads that perform the best. Use unique contact numbers on billboards, newspaper ads, television ads and others to achieve this.
Choose from beautiful, high-converting templates
Use web chat, pop-up forms, push notifications and other lead capture tools
Every phone call - inbound or outbound, is captured and recorded in LeadSquared. In case of new booking inquiries, a new lead is created. In case of old customers, the records are updated automatically to reflect new phone conversations. Seamless integration with SuperReceptionist, CallRail, CallTrackingMetrics and other call tracking software.
Route inquiries to the right property based on prospects' preferences, budgets etc.
Automate SMS and email communication to your booking agents when a new lead is assigned to them, or if a new booking inquiry is made for their property. Reduce response time, and help your agents book more suites faster.
Capture all the activities of potential customers - whether they browse hotel options, book a room, send or receives an email or SMS, or communicate through any other channel - all the conversations are tracked within LeadSquared.
Budgets, preferences, locations or any other criteria - use every lead detail to segment potential visitors
Send relevant messages to leads based on their inquiries, preferences and position in the buying cycle
Track your prospects, and notify your agents when you detect a buying intent
Track the prospect activities throughout the buying journey – locations they are interested in, forms they fill, and all other conversations.
Notify your agents to take an action when an important activity occurs, like if they request a call back, or book a stay.
Set tasks for your staff to reduce response time. For example: when a prospective buyer spends more than 10 minutes browsing through the resort options
Help your sales team identify the best sales opportunities by using lead quality score. Define what qualifies as a high-quality lead to you, and all your leads will be scored accordingly. Makes sales prioritization easy.
Filter out the junk leads during lead capture with mobile number verification. Watch your sales pipeline fill with higher quality leads, as the leads with wrong mobile numbers are disqualified right at the onset
Track buying behavior to identify prospects likely to buy membership plans
Track customer buying pattern to identify big spenders. This would help you identify the opportunities for up-sell and cross-sell.
Identify the exact upsell opportunity. For example: Someone making 2-3 trips every year might be fit for a membership plan, while a first-time visitor can be pitched an additional Spa package at a discount.
Help your agents make more up-sells by sending them notifications instantly after a signal is captured. This increases offer relevance, and reduces closure time.
Send automated notifications to members and their respective sales agents when the renewal date draws close. You can completely customize the message, and choose the frequency of the notifications.
Get all the information you need in customized dashboards
Identify the sources fetching the most number of bookings. Use this information to run targeted campaigns, and to reach travelers on the right platforms.
Analyze the locations and resorts getting the most and least interest and and revenue. This will help you remodel your strategies for low-selling properties.
Custom dashboard to track the performance of your sales agents by the bookings they have sold, the revenue they have brought in, and the up-sells and cross-sells they have made.
Integrates with all the popular hospitality marketing, sales, telephony and call center apps that you use and love. You can use APIs and customization to connect your inventory solution to LeadSquared as well. Zapier integration allows you to build your custom connectors as well.