In this candid conversation, Nilanjan Roy – Head of Group Business at ManipalCigna Health Insurance, shares grounded insights into how group health insurance is evolving in India. From digitized delivery models to smarter underwriting and regulatory shifts, Nilanjan offers a behind-the-scenes look at what’s driving real change.
Whether you’re building insurance distribution strategies, leading product innovation, or navigating partnerships in the insurance space, this conversation explores what it takes to stay relevant in today’s customer-first, tech-enabled environment.
Key discussion points:
- From Illness to Wellness: Why group plans now go beyond hospitalization to include diagnostics, preventive care, and wellness delivery.
- Smarter Risk, Better Pricing: How AI and predictive analytics are reshaping risk assessment, fraud detection, and pricing strategies.
- The Human and Digital Equation: How insurers are balancing personal touchpoints with CRM and AI tools across distribution and service.
- Regulations as Enablers: How IRDAI’s latest reforms are pushing the industry toward more inclusive, standardized, and future-ready coverage.
Shibani Roy
Director – Marketing
LeadSquared
Head – Group Business
ManipalCigna Health Insurance
