LeadSquared Webinars: Learn from the best
Catch industry and functional experts (from Education, BFSI and more) share tricks of the trade every week in our free webinars and roundtables.

Catch industry and functional experts (from Education, BFSI and more) share tricks of the trade every week in our free webinars and roundtables.

FY25 was a reality check. Microfinance stress, rising retail delinquencies, and tighter RBI scrutiny made one thing clear: fast growth without a connected borrower view is a liability. Most NBFCs today run separate systems for origination, servicing, and collections and somewhere between those handoffs, the borrower gets lost.
For businesses, it is crucial to building relationships with their customers to foster loyalty and customer retention. Since customer loyalty and revenue are both qualities that affect a company’s growth, as a business focus on delivering connected experiences across channels like voice, social media, e-mail, etc is pertinent.
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