Digital Footprint - Reality or Resistance

The Insurance industry constantly hears about the digital evolution. Be it digital marketing, digital IT architecture, digital distribution, or digital technologies, all have impacted the Indian finance market in one way or the other. What is harder for them to discern is the bigger picture.

In this roundtable, we will discuss if insurers are open to the digital evolution and what success looks like for an insurer in the digital world.

Key Discussion Points:

  • Understanding the threats and opportunities that digital technology poses
  • Tackling the rapidly evolving technology, consumer behavior, and competitors
  • Catapulting existing customers, brands, data, and technical skills into the digital age
  • Capturing value from the core by redesigning customer journeys


Mangalam Ramani

Mangalam Ramani
Associate Director, Cognizant

Mangalam is an Associate Director with Cognizant Insurance consulting. She is a P&C insurance domain SME and she leads the commercial insurance and UW center of excellence in Cognizant. She has diverse experience across the core insurance and IT industry spanning over 25 years. She specializes in underwriting and operations functions for all LOBs and has held leadership positions with top insurers in India. Her vast experience spans across the value chain, managing global /multinational/ master programs, managed claims, risk management, reinsurance function, setting up insurance operations/ insurance service delivery, technical services team at new locations, train and lead the team. She has led and delivered large complex transformation programs for reserving and pricing actuaries, lead leads for global ITO, big technology upgrade, future state definitions, bespoke solution envisioning, data warehousing, data vault, data modeling and managing end-to-end requirements from business process re-engineering, functional design, go to market solutions for insurers across the UK, London market, Europe, APAC and US insurers.

Rajiv Jamkhedkar

Rajiv Jamkhedkar
Founder & Managing Director, Serengeti Ventures Private Limited

Mr. Rajiv Jamkhedkar is the Founder and MD of Serengeti Ventures. He has worked in the financial sector for almost two decades, holding key positions at companies such as Aegon Religare Life Insurance, Citibank, and HSBC. He was a member of the core team that helped HSBC transition from a corporate to a major retail banking player. Rajiv also assisted Citibank in the launch of ‘Citi Business,’ a distinct SME banking product that includes loans, trade finance, cards, and currency for small businesses.

Achint Saini

Achint Saini
Independent Consultant

Achint is currently working as an independent consultant, assisting a variety of enterprises in achieving their objectives. He has worked in the insurance industry in a variety of capacities, including sales, products, claims, underwriting, and partnership management.

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