Monday.com – a platform built to help businesses in 5 main areas viz; –
- Managing Work
Along with this it also offers a top-notch CRM system that customers absolutely love.
In fact, it has received an impressive rating of 4.6 on popular review sites like G2, Gartner, and Capterra.
But what exactly is Monday CRM?
Well, it’s a sales CRM designed to enhance your business processes and streamline your sales efforts.
With its comprehensive set of features, you can effectively manage your contacts, handle post-sales tasks, keep track of your sales pipeline, and even make accurate sales forecasts.
However, if you are having thoughts about switching to a better CRM tool, here are 5 possible feature-extensive alternatives to Monday CRM.
Why do you need an alternative to Monday CRM?
Businesses need alternatives to Monday CRM because much of the automation and key features that SMBs, businesses, freelancers or solopreneurs might need are locked away at higher pricing packages.
Furthermore, the CRM isn’t very feature-extensive, to begin with. It lacks advanced reporting, provides inefficient customer support, and isn’t very robust.
Therefore, here is a list of 5 alternatives to Monday CRM that you should consider if you want CRMs with more features and robust solutions.
(Note: since the number of reviews for each product is inconsistent, the average rating column is just to give you an idea about the customer perceptions.)
Top Monday CRM Alternatives for 2023
Monday CRM Alternative
Average Rating on Gartner, Capterra, and G2
Mobile CRM, ease of use, pricing, robustness, and no-code automation
Managing Tasks, telephony, building websites and analytics
Number of features, price, integrability, ticketing services
Analytics and business intelligence
Integration of G- suite products and basic automation
LeadSquared, a GDPR, SOC-II, and HIPAA-compliant end-to-end sales execution platform, is built to improve sales reps’ selling. The platform provides abundant features like great customizability, affordability, and robustness.
Apart from its out-of-the-box integrations, this platform is best known for its exceptional lead tracking, lead management, workflow automation, and sales management.
Why is LeadSquared a great alternative to Monday CRM?
With a 4.4 average rating on G2, Capterra, and Gartner, LeadSquared offers a lot more features than Monday CRM and has a much more dependable platform.
Furthermore, the platform runs smoothly on any device or OS.
Additionally, it provides excellent customer service.
“The team support pre- and post-integration was spot on, and they are always available. No matter at what stage you are in your process, they are ever ready to make changes.”– Source.
Where does LeadSquared fall short?
One area where LeadSquared falls short is that it lacks an in-house ticketing system to capture queries and feedback. However, this CRM integrates with other software like Zoho Forms to capture queries.
Another area where the company is currently working on is to improve the occasional slowing down of servers.
LeadSquared, being more feature extensive, is a bit costlier than Monday CRM. It has three packages:
- Lite – $25 per user/month
- Pro – $50 per user/month
- Super – $100 per user/month
Unlike what you may assume, creating a personalized solution for your business doesn’t have to be expensive.
LeadSquared offers a cost-effective option that is rich in features, providing all the necessary CRM functionalities and more.
Contact our experts to learn how well LeadSquared aligns with your organization and how it can enhance your business efficiency.
Bitrix24 is a web-based workplace that combines CRM, work management, website building, and reporting tools under one software. Its helps companies sell and market better with features like:
It is also quite liked by customers, who have given it a 4.1 rating on the three review websites.
Why is Bitrix24 a great Monday CRM alternative?
Like Monday.com, Bitrix24 provides really good cloud collaboration and excellent project management.
Additionally, Bitrix24 also is great for building and designing webpages and landing pages.
“What I like most about Bitrix24 is that it’s a CRM platform with a variety of features such as tasks, projects, communications, and pipelines,” is what a customer wrote when asked what they liked most about Bitrix24.
Where does Bitrix24 fall short?
One area where Bitrix24 CRM falls short is the UI. Multiple reviews on G2 tell the same story
– Bitrix24’s UI isn’t intuitive and is very difficult to use. Here is an example –
“Bitrix is riddled with whimsical graphics that smooth over the transitions from page to page. They ultimately slow down the experience and draw the eye away from the more critical business elements of the page. On top of that, helpful reminders reminiscent of ‘clippy’ show to block key functions of the page, making them hard to ignore and, at the end of the day, frustrating.” – Source.
Customers often express dissatisfaction with the customer support provided in Russian, where Google Translate is used to communicate with them. Unfortunately, this approach often leads to poor understanding of the support messages.
Bitrix24 offers a free plan, along with four other packages.
- Free – $0 per user/month
- Basic – $61 per 5 users/month
- Standard – $124 per 50 users/month
- Professional – $249 per 100 users/month
- Enterprise – $499 per 250 users/month
3. Zoho CRM
Zoho CRM, along with its other products like Zoho Forms, Zoho Desk, and Zoho Bookings, provides businesses with everything they need, right from capturing and managing leads to capturing feedback from customers.
Some of Zoho’s noteworthy features are:
- Email campaigns automation
- Sales automation
- Process Management
- Sales force Automation
Why is Zoho CRM a great Monday CRM alternative?
One reason that this CRM is rated an average of 4.2 is because of how user-friendly and affordable it is.
Another reviewer on G2 wrote how “its features allow you to efficiently plan events, assign tasks, and manage leads, giving businesses the peace of mind that their team’s activities are being effectively recorded.”
Then where does Zoho CRM fall short?
One area where Zoho falls short is scalability.
And why is that, you ask?
Well, it’s the fact that adding an extra feature to your existing package is not possible. You need to buy a whole new package each time you want to add extra features.
The second issue with Zoho is that although its pricing may seem reasonable, it has a lot of hidden costs. “They are charging us per document. Their website says each user is limited to 1000, not the entire company. Crooked is too kind a word” is what one customer wrote when they found out these hidden charges.
This CRM offers its features in 5 packages:
- Bigin – $0 per user/month
- Standard – $14 per user/month
- Professional – $23 per user/month
- Enterprise – $40 per user/month
- Ultimate – $52 per user/month
4. Salesforce CRM
Salesforce is a CRM giant that has made its bread and butter on building highly customizable solutions for enterprise businesses.
With it being able to integrate with almost every app on the market, Salesforce provides excellent lead tracking, lead management, customization, and sales automation to improve business processes.
Why is Salesforce a great Monday CRM alternative?
When compared to Monday, Salesforce is far more feature extensive, not to mention providing more robust features.
Furthermore, it provides tailored solutions for various businesses. It is also well-liked by reviewers, who have given it 4.2 ratings on G2, Capterra, and Gartner.
Then where does Salesforce fall short?
Salesforce’s pricing is a key area where it falls short. Even its most affordable package – Salesforce Essentials, is priced at over twice the cost of Monday CRM’s basic package.
Additionally, Salesforce is extremely difficult to master, as the endless number of features can be confusing.
This CRM is one of the most expensive ones on this list.
- Free – $0 per month
- Essentials – $25 per month
- Starter – $45 per month
- Professional – $450 per month
- Enterprise – $1200 per month
5. Copper CRM
Copper CRM is built for companies that use Google Workspace. Designed to be easily implemented, this software provides features like lead management, task management, and workflow automation to drive a business’s productivity.
Why is Copper CRM a great Monday CRM alternative?
One aspect where Copper CRM, rated as an average of 4.2, has an advantage is its fast implementation time and seamless integrations with companies using Google Workspace.
It is primarily built with solopreneurs and first-time users in mind. Therefore, it is simple and has easy-to-use features, even for the new users.
Then what are some of Copper CRM’s shortcomings?
One major issue with the CRM is that since it is built for companies that use Google Workspace, it doesn’t integrate with other email providers such as Outlook, Yahoo!, etc.
Creating workflows in this tool is complex due to the absence of a drag-and-drop feature and a heavy reliance on a code-based structure, making it harder to visualize the process.
And finally, Copper CRM has a user cap on each of its packages. This means that you would need to buy a higher package for even one extra user.
The CRM has three different packages depending on the number of users and features you want:
- Basic – $29 per user/month
- Professional – $69 per user/month
- Business – $134 per user/month
With that being said, we have reached the conclusion of our list of CRM alternatives for Monday. We trust that you have found them beneficial. If you’re interested in exploring similar articles about alternative options for other CRMs, you can access more of our alternatives posts here.
Monday alternatives comprise of the following CRMs:
3. Zoho CRM
4. Salesforce CRM
Some of the disadvantages of Monday.com CRM are:
– its lack of features,
– unreliable interface,
– and lack of integration.
Monday CRM is best for companies who want customizable email templates, workflow automation, and easy-to-use sales tracking software.