Best 50 Medical Answering Services for Doctors and Healthcare Practices 

This Guide Is For

Patient calls pile up fast in a busy healthcare practice, and no matter how much you try, it feels like you’re always one call behind. 
 
And these missed calls mean missed opportunities — or worse, a patient left with a negative impression of your practice. While you can’t be everywhere at once, your patients still expect timely answers — whether it’s during clinic hours or at 2 a.m. on a Sunday. 
This is where patient answering services come in, helping bridge the gap between what your practice can handle and what your patients need. 

What is Patient Answering Service? 

Also referred to as medical answering service, these solutions connect your practice with HIPAA-compliant virtual receptionists — either trained professionals or automation software — taking on tasks like scheduling appointments, managing new patient intakes, and addressing after-hours calls. 
 
So, they are not just catching and interacting with patient inquiries as they come but are also adept at handling several administrative responsibilities. 

Now, what sets them apart from the typical in-house staff? 
 
Their 24/7 availability. Day or night, they are there when your patients need them. 

But, with so many vendors out there, finding the right service can be daunting. So, we’ve compiled this comprehensive list of 50 patient answering services to help you identify the best fit for your practice. 

50 Best Medical Answering Services for Your Healthcare Practice 

1. AnswerConnect 

AnswerConnect provides 24/7 live answering services for healthcare practices, offering HIPAA-compliant call management, appointment scheduling, and patient support. Their solutions are adaptable to practices of all sizes. 

• Size of Practice: Suitable for solo practitioners to large hospitals 

• Key Features: 24/7 live answering, appointment scheduling, bilingual support, integration with existing systems. 

• Country of Origin: United States 

• Global Availability: Yes 

2. Expert Callers 

Expert Callers delivers HIPAA-compliant medical answering services, including patient inquiry management, appointment scheduling, and after-hours call handling. Their services are designed to enhance patient communication. 

• Size of Practice: Adaptable to small clinics and larger healthcare facilities. 

• Key Features: Lead generation, customer support, telemarketing services. 

• Country of Origin: India 

• Global Availability: Yes 

3. AnswerHero 

AnswerHero offers virtual receptionist services for healthcare providers, managing patient calls, scheduling, and other administrative tasks while ensuring HIPAA compliance.  

• Size of Practice: Ideal for small to medium-sized practices. 

• Key Features: 24/7 live answering, bilingual receptionists, appointment setting, lead capture. 

• Country of Origin: United States 

• Global Availability: Primarily U.S.-based, but open to global inquiries 

4. PlayHT 

PlayHT combines medical answering services with advanced text-to-speech technology to support patient communication. Their offerings include automated scheduling, call handling, and multilingual capabilities.  

• Specialty or Niche: Provides AI-generated voice solutions. 

• Size of Practice: Applicable to practices of all sizes seeking automated voice services. 

• Key Features: AI voice generator, text-to-speech conversion, realistic voice avatars, multi-language support. 

• Country of Origin: United States 

• Global Availability: Yes 

5. MAP Communications 

Map Communications provides professional answering services tailored to healthcare practices, including 24/7 live answering, appointment scheduling, and call forwarding. Their HIPAA-compliant services ensure patient confidentiality.  

• Size of Practice: Suitable for small clinics to large hospitals. 

• Key Features: 24/7 live answering, appointment scheduling, bilingual support, other HIPAA-compliant services. 

• Country of Origin: United States 

• Global Availability: Yes 

6. WellReceived 

WellReceived specializes in virtual receptionist and patient communication solutions for healthcare providers, focusing on appointment management and personalized call handling with HIPAA compliance. 

• Size of Practice: Ideal for solo practitioners and small to medium-sized clinics. 

• Key Features: 24/7 medical answering, appointment scheduling, patient intake, other HIPAA-compliant services. 

• Country of Origin: United States 

• Global Availability: Yes 

7. VoiceNation 

VoiceNation offers live answering services with 24/7 availability for healthcare providers, managing patient calls, scheduling, and after-hours communication while adhering to HIPAA standards. 

• Size of Practice: Suitable for small to large healthcare practices. 

• Key Features: 24/7 live answering, bilingual support, call routing, message taking. 

• Country of Origin: United States 

• Global Availability: Yes 

8. Smith.ai 

Smith.ai provides virtual receptionist services that integrate seamlessly with healthcare practices, offering 24/7 patient call handling, appointment scheduling, and lead qualification, all while maintaining HIPAA compliance. 

• Size of Practice: Small to medium-sized practices 

• Key Features: Best-in-class AI technology, virtual receptionist, 24/7 availability, lead qualification, appointment scheduling, HIPAA compliance 

• Country of Origin: United States 

• Global Availability: Yes 

9. Answering365 

Answering365 delivers customized answering services for healthcare providers, including appointment scheduling, message dispatch, and after-hours call handling with strict HIPAA compliance. 

• Size of Practice: Small to large practices 

• Key Features: 24/7 availability, customizable call handling, appointment scheduling, HIPAA compliance 

• Country of Origin: United States 

• Global Availability: Yes 

10. Helpware 

Helpware offers customizable outsourcing solutions, including answering services tailored for healthcare providers. Their HIPAA-compliant agents manage tasks such as patient communication, appointment scheduling, and administrative support. 

• Size of Practice: Small to large practices 

• Key Features: HIPAA-compliant agents, multilingual support, appointment scheduling, customizable outsourcing solutions 

• Country of Origin: United States 

• Global Availability: Yes 

11. Ambs Call Center 

Ambs Call Center provides medical answering services designed to enhance patient communication. Their HIPAA-compliant solutions include live answering, appointment scheduling, and urgent message handling. 

• Size of Practice: Small to medium-sized practices 

• Key Features: 24/7 live answering, appointment scheduling, urgent message dispatch, HIPAA compliance 

• Country of Origin: United States 

• Global Availability: Yes 

12. SupportYourApp

SupportYourApp offers inbound call handling and customer support services, including healthcare-specific solutions that focus on maintaining patient satisfaction while ensuring HIPAA compliance. 

• Size of Practice: Small to medium-sized practices 

• Key Features: HIPAA compliance, inbound call handling, multilingual support, tech integration 

• Country of Origin: Ukraine 

• Global Availability: Yes  

13. HelpSquad 

HelpSquad delivers live chat and answering services for healthcare providers, offering 24/7 support to handle patient inquiries, appointment scheduling, and general administrative tasks. 
 

• Size of Practice: Small to medium-sized practices 

• Key Features: Live chat, 24/7 patient support, appointment scheduling, HIPAA compliance 

• Country of Origin: United States 

• Global Availability: Yes 

14. 1840 & Company 

1840 & Company provides outsourced medical answering services with a focus on patient communication, including 24/7 call handling and administrative support, while adhering to HIPAA guidelines. 
 

• Size of Practice: Small to large practices 

• Key Features: 24/7 call handling, multilingual support, appointment scheduling, HIPAA compliance 

• Country of Origin: United States 

• Global Availability: Yes 

15. Go Answer 

GoAnswer specializes in medical answering services for healthcare practices, offering 24/7 live answering, patient scheduling, and message dispatch, with a commitment to HIPAA compliance. 
 

• Size of Practice: Small to medium-sized practices 

• Key Features: 24/7 live answering, patient scheduling, customizable message dispatch, HIPAA compliance 

• Country of Origin: United States 

• Global Availability: Yes 

16. Physician Answering Service 

Physician Answering provides medical answering services specifically designed for doctors and healthcare providers, ensuring reliable patient communication and appointment management. 

• Size of Practice: Small to medium-sized practices 

• Key Features: 24/7 live answering, appointment scheduling, urgent call handling, HIPAA compliance 

• Country of Origin: United States 

• Global Availability: Yes 

17. Anserve 

Anserve offers HIPAA-compliant medical answering services for healthcare practices, focusing on seamless patient communication with features like multilingual support and appointment scheduling. 
 

• Size of Practice: Small to large practices 

• Key Features: Multilingual support, 24/7 live answering, appointment scheduling, HIPAA compliance 

• Country of Origin: United States 

• Global Availability: Yes 

18. Big Outsource 

• Big Outsource provides tailored outsourcing solutions, including medical answering services to enhance patient communication and support administrative operations. 

• Size of Practice: Small to medium-sized practices 

• Key Features: Cost-effective solutions, call handling, appointment scheduling, HIPAA compliance 

• Country of Origin: Philippines 

• Global Availability: Yes 

19. ASC (Answering Service Care) 

Answering Service Care provides 24/7 answering solutions for healthcare practices, managing patient calls, appointments, and urgent message delivery. 

• Size of Practice: Small to medium-sized practices 

• Key Features: 24/7 answering, appointment scheduling, customizable services, HIPAA compliance 

• Country of Origin: United States 

• Global Availability: Yes 

20. AnswerFirst

AnswerFirst offers medical answering services with a focus on reliable patient communication, including after-hours support and message delivery. 

• Size of Practice: Small to medium-sized practices 

• Key Features: 24/7 availability, multilingual support, urgent message dispatch, HIPAA compliance 

• Country of Origin: United States 

• Global Availability: Yes 

21. Flatworld Solutions

Flatworld Solutions provides comprehensive healthcare call center services, including medical answering solutions, appointment scheduling, and patient support. 
 

• Size of Practice: Small to large practices 

• Key Features: 24/7 call handling, multilingual support, cost-effective solutions, HIPAA compliance 

• Country of Origin: India 

• Global Availability: Yes 

22. Go4Customer

Go4Customer delivers professional answering services tailored for healthcare providers, managing patient calls, appointment scheduling, and after-hours inquiries. 
 

• Size of Practice: Small to large practices 

• Key Features: 24/7 support, multilingual agents, customizable call handling, HIPAA compliance 

• Country of Origin: India 

• Global Availability: Yes 

23. Invensis 

Invensis offers outsourced medical answering services for healthcare practices, focusing on patient engagement and efficient call management. 

• Size of Practice: Small to large practices 

• Key Features: 24/7 live answering, appointment scheduling, cost-effective solutions, HIPAA compliance 

• Country of Origin: India 

• Global Availability: Yes 

24. Ruby 

Ruby offers virtual receptionist and medical answering services designed to help healthcare practices stay connected with patients through personalized call handling. 

• Size of Practice: Small to medium-sized practices 

• Key Features: Personalized call answering, 24/7 live support, appointment scheduling, HIPAA compliance 

• Country of Origin: United States 

• Global Availability: Yes 

25. Global Response

Global Response provides tailored answering services for healthcare providers, offering a seamless patient communication experience with multilingual support. 

• Size of Practice: Small to large practices 

• Key Features: Multilingual agents, 24/7 call handling, patient support, HIPAA compliance 

• Country of Origin: United States 

• Global Availability: Yes 

26. TAS United 

TAS United specializes in medical answering services for healthcare practices, ensuring HIPAA-compliant communication and 24/7 availability. 
 

• Size of Practice: Small to medium-sized practices 

• Key Features: HIPAA-compliant messaging, 24/7 live answering, appointment scheduling, bilingual support 

• Country of Origin: United States 

• Global Availability: Yes 

27. OnBrand24 

OnBrand24 provides professional answering services for healthcare providers, offering patient call handling and administrative support. 

• Size of Practice: Medium to large practices 

• Key Features: 24/7 answering, appointment scheduling, multilingual agents, HIPAA compliance 

• Country of Origin: United States 

• Global Availability: Yes 

28. Sound Telecom

Sound Telecom delivers comprehensive answering services for healthcare practices, focusing on seamless patient interaction and efficient call management. 
 

• Size of Practice: Small to medium-sized practices 

• Key Features: 24/7 availability, HIPAA-compliant services, multilingual support, urgent call handling 

• Country of Origin: United States 

• Global Availability: Yes 

29. Contact One Call Center 

Contact One Call Center Call Center provides medical answering services for healthcare practices, helping manage patient calls and administrative tasks efficiently. 

• Size of Practice: Small practices 

• Key Features: HIPAA compliance, 24/7 live answering, appointment scheduling, bilingual support 

• Country of Origin: United States 

• Global Availability: Yes 

30. MyOutDesk 

MyOutDesk offers virtual assistant services, including medical answering solutions for healthcare providers, enhancing patient communication and administrative efficiency. 

• Size of Practice: Small to medium-sized practices 

• Key Features: Virtual receptionists, HIPAA compliance, appointment scheduling, call handling 

• Country of Origin: United States 

• Global Availability: Yes 

31. Avantive Solutions 

Avantive Solutions provides HIPAA-compliant answering services tailored for healthcare practices, focusing on patient engagement and operational support. 

• Size of Practice: Small to large practices 

• Key Features: 24/7 call answering, multilingual support, customizable solutions, HIPAA compliance 

• Country of Origin: United States 

• Global Availability: Yes 

32. Outplex 

Outplex offers medical answering services with a focus on blending human agents and AI to deliver efficient and responsive patient communication. 

• Size of Practice: Small to medium-sized practices 

• Key Features: AI-driven solutions, 24/7 availability, multilingual support, HIPAA compliance 

• Country of Origin: United States 

• Global Availability: Yes 

33. Emenac Call Center Services 

Emenac Call Center Services specializes in outsourcing medical answering services, handling patient inquiries, and managing administrative tasks for healthcare practices. 

• Size of Practice: Small to medium-sized practices 

• Key Features: Cost-effective solutions, 24/7 answering, multilingual support, HIPAA compliance 

• Country of Origin: United States 

• Global Availability: Yes 

34. Conversational 

Conversational offers virtual receptionist services, including medical answering solutions for small healthcare practices, focusing on professional and personalized patient interactions. 

• Size of Practice: Small to medium-sized practices 

• Key Features: 24/7 live answering, appointment scheduling, message taking, HIPAA compliance 

• Country of Origin: United States 

• Global Availability: Yes 

35. Voicestamps 

Voicestamps provides medical answering services with a focus on efficient communication and timely patient support, ensuring calls are handled with professionalism. 

• Size of Practice: Small practices 

• Key Features: After-hours support, appointment scheduling, live call answering, HIPAA compliance 

• Country of Origin: United States 

• Global Availability: Yes 

36. Gabbyville 

Gabbyville offers virtual receptionist services for healthcare providers, specializing in handling patient calls and managing administrative tasks seamlessly. 

• Size of Practice: Small to medium-sized practices 

• Key Features: HIPAA-compliant services, live call answering, bilingual support, appointment scheduling 

• Country of Origin: United States 

• Global Availability: Yes 

37. Reception HQ 

ReceptionHQ delivers medical answering services tailored to healthcare providers, with a focus on enhancing patient communication and operational efficiency. 

• Size of Practice: Small to large practices 

• Key Features: 24/7 answering service, customizable scripts, HIPAA compliance, multilingual support 

• Country of Origin: Australia 

• Global Availability: Yes 

38. Magellan Solutions 

Magellan Solutions specializes in outsourced medical answering services, helping healthcare providers streamline patient communication and administrative tasks. 

• Size of Practice: Small to large practices 

• Key Features: 24/7 call handling, multilingual support, appointment scheduling, HIPAA compliance 

• Country of Origin: Philippines 

• Global Availability: Yes 

39. Call Experts 

Call Experts offers medical answering services designed to support healthcare practices with patient inquiries, scheduling, and after-hours call handling. 

• Size of Practice: Small to medium-sized practices 

• Key Features: 24/7 availability, appointment scheduling, HIPAA compliance, bilingual support 

• Country of Origin: United States 

• Global Availability: Yes 

40. Medical PA 

Medical PA provides dedicated answering services for healthcare providers, emphasizing personalized patient care and secure communication. 

• Size of Practice: Small to medium-sized practices 

• Key Features: 24/7 call answering, secure messaging, HIPAA compliance, appointment management 

• Country of Origin: United States 

• Global Availability: Yes 

41. In Touch 

In Touch offers professional medical answering services, providing healthcare practices with reliable support for patient communication and administrative tasks. 

• Size of Practice: Small to medium-sized practices 

• Key Features: Live answering, 24/7 availability, appointment scheduling, HIPAA compliance 

• Country of Origin: United States 

• Global Availability: Yes 

42. Face For Business 

Face For Business delivers virtual receptionist services for healthcare practices, offering professional call handling and administrative support. 

• Size of Practice: Small to medium-sized practices 

• Key Features: Call answering, message taking, appointment scheduling, HIPAA compliance 

• Country of Origin: United Kingdom 

• Global Availability: Yes 

43. Staffwiz 

Staffwiz offers a range of professional answering services, specializing in supporting healthcare providers with patient communications and administrative tasks. 

• Size of Practice: Small to medium-sized practices 

• Key Features: 24/7 availability, live answering, HIPAA-compliant, appointment scheduling 

• Country of Origin: United States 

• Global Availability: Yes 

44. Grupo Noa International 

Grupo Noa International provides call center solutions tailored to the healthcare industry, ensuring efficient handling of patient calls, appointments, and inquiries. 

• Size of Practice: Small to large practices 

• Key Features: Multilingual support, 24/7 live answering, HIPAA compliance, inbound call handling 

• Country of Origin: United States 

• Global Availability: Yes 

45. Answer California 

Answer California specializes in answering services for healthcare providers, offering secure and efficient call management tailored to the needs of medical practices. 

• Size of Practice: Small to medium-sized practices 

• Key Features: HIPAA-compliant, live answering, message delivery, after-hours call support 

• Country of Origin: United States 

• Global Availability: Yes 

46. No More Phone Tag 

No More Phone Tag provides medical answering services, focusing on helping healthcare providers handle patient calls and messages efficiently with HIPAA-compliant systems. 

• Size of Practice: Small to medium-sized practices 

• Key Features: HIPAA-compliant services, appointment scheduling, message delivery, after-hours answering 

• Country of Origin: United States 

• Global Availability: Yes 

47. Patient Calls 

Patient Calls offers answering services specifically for healthcare providers, aiming to improve patient communication and support with 24/7 availability. 

• Size of Practice: Small to medium-sized practices 

• Key Features: Live answering, appointment scheduling, message taking, HIPAA compliance 

• Country of Origin: United States 

• Global Availability: Yes 

48. Redial BPO 

Redial BPO specializes in outsourced medical answering services, helping healthcare practices manage patient calls, appointment scheduling, and other administrative tasks. 

• Size of Practice: Small to large practices 

• Key Features: 24/7 call support, multilingual services, HIPAA compliance, appointment scheduling 

• Country of Origin: United States 

• Global Availability: Yes 

49. Zventus 

Zventus offers comprehensive medical answering services, providing support to healthcare providers with call handling, patient inquiries, and administrative tasks. 

• Size of Practice: Small to medium-sized practices 

• Key Features: HIPAA-compliant services, 24/7 call answering, appointment scheduling, patient intake support 

• Country of Origin: United States 

• Global Availability: Yes 

50. Sun Knowledge 

Sun Knowledge provides medical answering services with a focus on patient care, ensuring reliable and HIPAA-compliant call management and administrative support. 

• Size of Practice: Small to large practices 

• Key Features: 24/7 availability, live call answering, multilingual support, HIPAA compliance 

• Country of Origin: United States 

• Global Availability: Yes 

Conclusion 

Choosing the right patient answering service can make a world of difference in how your practice operates, providing better patient experience, reducing administrative stress, and ensuring you never miss an important call. 

With the variety of services available, there’s no one-size-fits-all solution — so take the time to explore the options, weigh the features, and find the one that fits best with your practice’s unique needs.

FAQs