11 Healthcare Software to Improve Patient Experience

In an era defined by technological advancements, it’s no surprise that healthcare has undergone a remarkable transformation.

The integration of cutting-edge software solutions has revolutionized the way medical professionals deliver care, streamline processes, and enhance patient outcomes.  

From electronic health records (EHR) to telemedicine platforms, healthcare software has become the backbone of the modern healthcare system. 

According to a recent study by Statista, 64 percent of clinicians in the Asia Pacific and South American regions believed that in the future, they would make the majority of their decisions using clinical decision support tools that use artificial intelligence (AI). 

What do you think? 

Well, this is still far in the future, but even at present, technology is playing a significant role in shaping the healthcare industry for the better.  

From robots doing operations to building e-hospitals, healthcare providers are embracing new tech and software to improve operational efficiencies and patient outcomes. 

In this article, we have handpicked 11 healthcare software across 8 categories to help you improve your overall operational efficiency and patient experience. 

Types of Healthcare Software 

Electronic Health Records Software

Electronic health records software is one of the most prevalent healthcare software used widely in hospitals. It revolutionized the healthcare industry by managing patient information effectively.  

It enables healthcare providers to store patient data in an organized format, including medical history, diagnosis, medications, lab results, and more.  

With an EHR, healthcare providers can access comprehensive patient data to provide accurate and quality care.  An EHR ensures patient data security through strong security measures, including HIPAA compliance. 

 Here are a few EHR tools: 

1. DrChrono

Drchrono EHR, a leading electronic health records software, has emerged as a game-changer in the healthcare industry. Its intuitive interface and feature-rich platform empowers healthcare providers to manage patient information and efficiently enhance the quality of care. 

Key features: 

• Mobile EHR: DrChrono is one of the first EHR companies to offer a full-featured EHR on mobile. Using DrChrono, physicians can document a complete patient encounter, lock the note, and bill insurance.  Physicians can use an iPhone for their rounds and have complete clinical documentation capabilities. 
• Seamless integration: It easily integrated with other healthcare systems and tools, facilitating a smooth workflow for healthcare providers. 
• Customization: Drchrono EHR also provides robust customization options allowing healthcare professionals to tailor the software to their specific needs and preferences. For example, customizable medical forms according to specialization to fill patient details effectively. 
• Advance analytics: Its advanced analytics capabilities enable data-driven insights, empowering healthcare organizations to make informed decisions. Physicians can view the number of patients attended, follow-ups, and more with just one click. 

Rating: 4.0 (Capterra) 
Pricing: On request 

2. eClinicalWorks

eClinicalWorks is an all-in-one healthcare software for your healthcare IT needs. It offers a cloud-based EHR and revenue cycle management platform. The platform enables care-providers with easy documentation, interoperability, and access to patient data anytime, anywhere. 

Apart from basic features of an EHR, eClinicWorks provides a comprehensive solution, which saves your efforts of buying multiple healthcare software. A few features are listed below: 

Key features: 

• Interoperability: It provides interoperability through PRISMA. It is a health information search engine that helps healthcare providers truly know their patients by bringing together records from different departments or centers. It not only links to data from all participating EHRs but also data from insurance payers and patients’ wearable devices. 
• Patient portals: Patients can view their medical records, schedule appointments, and communicate with providers. 
• Customizable templates: This healthcare software provides customizable templates that allow providers to improve notation and RX documentation time. 
• Revenue cycle management: Simplifies the billing and record maintaining process. It also has alert dashboards that will remind you to prioritize claims to avoid missing payer timely filing windows. 

Rating: 3.6 (G2) 
Pricing: $449 per month per provider 

Telemedicine software 

The telehealth market is worth USD 83.5 billion and is expected to grow at a CAGR of 24% from 2023 to 2030.  

It is one of the most important healthcare software that helps make medical care convenient and accessible for all. 

Telemedicine software helps doctors to connect with patients without being confined to the walls of the hospitals. It provides various online options like video consultations, chat, or voice calls to communicate with patients.  

List of telemedicine software: 

3. Doxy.me  

Doxy.me provides telemedicine services to doctors and patients. Patients can use the software to avail themselves of healthcare services online.  

At the same time, doctors can use the telemedicine system to provide medical treatment/services.  

The built-in live chat feature within the software helps doctors and patients communicate easily through audio/video. 

Key features: 

• Patient queue: It enables doctors to check whether the patients have checked in already. This saves time for both the doctor and patient. 
• Available online: Doxy.me does not require additional installation or downloading. One can access it directly from a browser.  
• Meeting history: The meeting history option keeps track of the date, time, and number of minutes of every meeting. It also records it automatically on the portal.   
• Compliance: For complete safety and security, Doxy.me ensures full compliance with HIPAA and GDPR. 

Rating: 4.5 (G2) 
Pricing: $35 per Provider/Month (Also has a free plan) 

4. CHARM Health

CHARM Health telemedicine system offers an online booking system to minimize appointment and waiting times at healthcare facilities.  

Doctors and medical professionals can use the automatic calendar feature to book slots and manage appointments with ease.

Key features: 

• Online electronic health records: You can easily create and manage patient electric health records through this telehealth technology. 
• SOAP templates: SOAP (subjective, objective, assessment and plan) templates provide customized templates for recording patient visits, doctor’s records, general daily activities, etc. 
• TeleHealth kiosk: There is a kiosk to help remote centers create health sessions for engaging with patients. It helps by motivating them to continue treatment for better recovery.  
• Multi-user telehealth sessions: This telemedicine software allows multiple medical practitioners or patient representatives to participate in a video/audio call. 

Rating: 4.0 (G2) 
Pricing: On request 

Appointment scheduling (booking) healthcare software

This healthcare software helps healthcare organizations to manage their online appointments.  

Patients can book appointments through a mobile app or website, which captures the data to provide a comprehensive view of the appointments.  

You can also send reminders and notifications about any change in the appointment to the patients using the software. 

List of appointment booking software– 

5. Doccure

Doccure is a popular healthcare software that enables convenient appointment booking with healthcare professionals.  

Patients can access it through desktops, smartphones, or laptops. With Doccure, managing your schedule and fixing appointments is a breeze as it provides a user-friendly calendar feature.  

Online scheduling facilitates simplified communication between medical professionals and patients. 

Key features: 

• Appointment booking management: You can accept, reschedule or cancel the appointment as per your preference. 
• Notifications for appointments: Send messages for appointment confirmation, cancellation, or rescheduled time. 
• Medical record management: You can manage medical records for all patients for future consultations. 
• Scheduling widget integration: With an online scheduling application, patients can find a convenient time slot and easily book an appointment on the browser. 

Pricing: $10 per User/month

6. Physchonline 

Physchonline is a simple, easy-to-use online scheduling software.  

It has a built-in patient portal through which patients can schedule appointments with you for in-office or telemedicine visits.  

It also sends reminders to patients for intake forms, payments, and upcoming consultations. 

Key features: 

• Customize everything: You can effortlessly make tailored intake forms, appointments, and charges. Craft evaluation templates for optimal platform functionality. 

• Secure platform: PsychOnline is HIPAA compliant, with all data encrypted to ensure your patient data is safe. 
• Setup schedule: Set up your availability quickly and efficiently.  
• Enable telemedicine: You can easily schedule telemedicine consultations through the platform. Your patients will get automatic links to join the consultation. 
• Patient portal: With this healthcare software you can communicate securely with patients. 

Pricing: On request

Medical billing software

Medical billing software simplifies and streamlines the complex process of billing and reimbursement.  

This software automates the billing cycle, from generating accurate invoices to submitting claims to insurance companies and tracking payments.  

It ensures compliance with regulatory requirements and reduces errors, leading to faster reimbursement and improved revenue cycle management.  

It’s often integrated with EHR or hospital management software to provide an end-to-end solution. 

List of medical billing software: 

7. Kareo

Kareo delivers a complete solution that is purpose-built to meet the billing needs of independent practices. It manages everything from generating bills to insurance reimbursements. 

Key features: 

• Billing dashboard: You can access patient records, schedule appointments, track tasks, payments, print reports, and more directly from the dashboard. 
• Insurance enrollments: Kareo Billing makes it easy for administrators to submit claims and other transactions effortlessly. It creates a smooth, traceable system that works closely with its clearinghouse partners. 
• Advance analytics: You can get a complete view of your revenue cycle and generate customized reports. 

Reviews: 4 (G2) 

Pricing: $125 per Provider – Staring Price Per Month 

8. athenaIDX 

athenaIDX is a cloud-based enterprise RCM (revenue cycle management) solution. It helps health systems, hospitals, billing services, and large practices optimize financial performance and adapt to healthcare payment reform. 

Key features: 

• Interoperability: It integrates your RCM with your EHR and other standard bodies to increase collaboration. 
• Automation: You can easily automate your routine A/R follow-up (Account Receivable follow-up) tasks to free your team from manual processes. 
• Scalability: It is easy to scale as your organization grows without adding any additional resources. 

Rating: 3.5 (G2) 
Pricing: On request 

Hospital management healthcare software 

The healthcare software industry is ruled by hospital management software. It is a comprehensive solution that streamlines and enhances the operations of healthcare facilities.  

This software efficiently manages various aspects of hospital administration, including patient registration, appointment scheduling, billing and invoicing, inventory management, and electronic health records.  

It enables seamless communication and collaboration among departments, ensuring smooth workflows and efficient coordination. 

List of HMS tools:

9. MocDoc

MocDoc is a one-stop solution that can be tailored and deployed to any hospital or healthcare facility, providing state-of-the-art services for patients.  

MocDoc HMS allows seamless integration with all your systems, including LIS, PACS, and EMR. 

Key features: 

• Integrated HMS: MocDoc integrates with your HIS and other departments to provide a consolidated view of the hospital on a single dashboard. 
• Accurate reporting: You can generate precise reports for different teams or departments with just one click. 
• Appointment scheduling: You can schedule patient appointments for walk-ins or online consultations in advance.  
• Easy to use: MocDoc provides an easy-to-use platform requiring zero to minimal training to get started. 

Rating: 4.8 (G2) 
Pricing: On request 

10. Suvarna 

Suvarna HMS helps healthcare organizations to streamline operations, enhance patient care, and transform patient engagement. 

Key features: 

• Outpatient management: This healthcare software enables you to manage appointments booked via patient portal or mobile apps. It also reduces patient wait times with effective queue management. 
• Inpatient & ER Management: You get to access complete solution to manage all admission and discharge processes. It helps you with complete OT management with scheduling, surgery documentation, and inventory management. 
• Patient engagement:  You can assess the level of patient satisfaction through ongoing and well-structured feedback mechanisms. Enhance patient involvement by utilizing instant alerts and messages in real-time. 
• Revenue cycle management:Efficiently managing billing for corporate, TPA, and government schemes is possible. You have the ability to establish adaptable guidelines for outpatient, inpatient, daycare, or packages based on discounts.

Pricing: On request

Healthcare CRM Software

Healthcare CRM (Customer Relationship Management) helps healthcare organizations manage and nurture relationships with patients.  

It centralizes patient information, interactions, and preferences, allowing healthcare providers to deliver personalized care and improve patient engagement. Healthcare CRM enables efficient tracking and management of patient interactions across various touchpoints, including appointments, follow-ups, and inquiries.

Choosing a healthcare CRM can be a tough decision, but along with providing you with the top Healthcare CRMs, we also have a 61-question checklist to help you make the right decision. Check it out: Guide to buy a Healthcare CRM

11. LeadSquared

LeadSquared is a HIPAA compliant healthcare CRM software. It helps healthcare organizations increase patient intake, engagement, and retention. 

Key features: 

• Patient intake management: You can automatically capture patient inquiries and distribute them to the correct department for follow-ups, thus, increasing patient admission. 
• Patient communication management: It becomes easy for you to increase retention with recurring events like appointment reminders, follow-up schedules, and more. 
• Marketing automation: It helps you automate meaningful and relevant conversations for patients based on various triggers 
• Mobile CRM: LeadSquared mobile app helps your on-field team to manage their appointments, record meeting notes, and more. They can check-in and check-out from a location even without the internet. 
• Integrations: It seamlessly integrates with your EHR, appointment scheduler, or messaging software to create an integrated solution. 
• Reports and dashboards: LeadSquared provides 100+ ready-to-use dashboards to track inquiry sources, conversions, referrals, revenue, staff performance, and more. You can use these dashboards for monitoring daily, weekly, monthly, quarterly, or yearly progress. You can also create custom dashboards. 

Rating: 4.6 (G2) 
Pricing: On request 

If you are looking to optimize workflows, improve patient communication and enhance healthcare outcomes, take a demo today. 

Conclusion 

Healthcare software has revolutionized the healthcare industry by improving efficiency, accuracy, and patient care. It helps healthcare organizations create a more connected and patient-centric ecosystem. There are multiple types of healthcare software present in the market. From booking appointments to generating bills and providing post-operative care, these tools help to improve process efficiency and overall patient care. 

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