Started as a company that makes Operating Systems, Microsoft is a Titan in the market today, rivaling huge brands like Google in the web-browser sector, Meta in the social media market, and Sony in the gaming industry.
Microsoft Dynamics 365 Sales is the company’s Customer Relationship Management software, designed to help businesses sell easier. Part of the Dynamics 365 ERP (Enterprise Resource Planning), Microsoft has extensions and AI capabilities to help connect data, teams, and business processes.
While this CRM has an average rating of 4.1 on G2, Capterra, and Gartner, its long implementation period, complicated learning curve, lack of flexibility, and unintuitive design make room for a lot of better alternatives in the market.
Here are ten alternatives to consider before investing in Microsoft Dynamics 365:
(Please note, since the number of reviews for each product is inconsistent, the average rating column is just to give you an idea about the customer perceptions.)
|Microsoft Dynamics 365 Alternatives||Popular for||Average Rating on Gartner, Capterra, and G2||Pricing|
|LeadSquared||Ease of Use, Pricing, Scalability, and No-code Automation||4.4||Lite – $25 per user/month|
Pro – $50 per user/month
Super – $100 per user/month
|Sales Cloud by Salesforce||Analytics and Business Intelligence||4.2||Essentials – $25 per user/month|
Professional – $75 per user/month
Enterprise – $150 per user/month
Unlimited – $300 per user/month
|Sales Hub by HubSpot||Ease of Use, APIs, and Customizability||4.5||Free – $0 per month|
Starter – $45 per month
Professional – $450 per month
Enterprise – $1200 per month
|Pipedrive||Managing Leads, Creating Pipeline, and Nurturing Campaigns||4.3||Essential – $9.90 per user/month|
Advanced – $19.90 per user/month
Professional – $39.90 per user/month
Enterprise – $59.90 per month
|NetSuite||Sales Force Automation, Customizable reports, Speed of Software||4.1||You can reach out to them at Hello-Netsuite_GB@oracle.com for more information on their pricing.|
|Freshsales||Customer Support, Ease of Use, Automation and Flexibility||4.6||Free – $0 per user/month|
Growth – $29 per user/month
Pro – $69 per user/month
Enterprise – $125 per user/month
|Zendesk||Mobile CRM, Simplicity, and Artificial Intelligence in CRM||4.3||Team – $19 per user/month|
Growth $ 49 per user/month
Professional – $99 per user/month
|Zoho CRM||Number of Features, Price, Integrability, Ticketing Services.||4.2||Standard – $14 per user/month|
Professional – $23 per user/month
Enterprise – $40 per user/month
Ultimate – $52 per user/month
|Bitrix24||Managing Tasks, Telephony, Building Websites and Analytics||4.1||Free – $0 per user/month|
Basic – $61 per 5 users/month
Standard – $124 per 50 users/month
Professional – $249 per 100 users/month
Enterprise – $499 per 250 users/month
|Monday CRM||Lead Nurturing, Interactive User Interface, Scalability||4.6||Individual CRM – $0 per user/month|
Basic CRM – $10 per user/month
Standard CRM – $14 per user/month
Pro CRM – $24 per user/month
Enterprise CRM – customizable
LeadSquared is one of the fastest-growing Customer Relation Management softwares in the world. This CRM provides end-to-end sales, marketing, and onboarding solutions to customers to help tackle challenges like lead management out-of-the-box integrations, reports and analytics, customer onboarding, and sales automation.
What makes LeadSquared a great Microsoft Dynamics 365 alternative?
Made for businesses of all sizes, this SaaS-based sales execution software has an average rating of 4.3 on Capterra, G2, and Gartner.
A big advantage of this CRM is that it is extremely easy to implement and has a short learning curve. As one customer put it on Gartner, “LeadSquared is really simple and effective for a user to source the right lead and helps them to convert that lead into a deal.“
Integrations are LeadSquared’s strong suits as well, with customers sharing positive reviews mentioning that it “can be integrated directly with the website or app to generate leads to the CRM through automation. It also captures lead’s activities very well.”
LeadSquared is much cheaper than Microsoft Dynamics with a straightforward package structure. You can check out the LeadSquared CRM’s pricing page or get an idea from the pricing structure below.
- Lite – $25 per user/month
- Pro – $50 per user/month
- Super – $100 per user/month
One thing that holds this CRM back is its speed. This was made apparent by a reviewer on Capterra, who wrote, “Sometimes the LeadSquared portal lags while accessing multiple leads.”
However, since this is still a young company, you can expect that they will be able to fix this issue soon. This software is a great choice if you want a solid CRM at an affordable price with great integrations, in-depth features, and ease of implementation.
2. Sales Cloud
Salesforce’s Sales Cloud is a sales product, created to assist firms in selling smarter and quicker by centralizing customer information, documenting interactions, facilitating cross-team communication, and automating a variety of functions. It consolidates all your customer and prospect information, allowing sales teams to be more effective.
What makes Sales Cloud a great Microsoft Dynamics 365 Alternative?
With an average rating of 4.2 on G2, Capterra, and Gartner, Sales Cloud by Salesforce has many more features than Microsoft Dynamics 365.
One of the biggest advantages of Sales Cloud is that it offers really outstanding integrations! As one reviewer put it on Capterra, the CRM offers “Simple integrations with almost every piece of software you can imagine.”
Another thing that makes this CRM one of the leaders is its customizability. A reviewer mentioned, “I like that if there isn’t currently a solution for you, there are add-ons and plug-ins that can be fitted into your experience to make it an extremely tailored solution for a wide range of companies.”
Although it is one of the priciest CRMs out of all the alternatives on this list, it is still far cheaper than Microsoft Dynamics 365. You can check out their pricing page or refer to the structure below –
- Essentials – $25 per user/month
- Professional – $75 per user/month
- Enterprise – $150 per user/month
- Unlimited – $300 per user/month
Despite being more affordable than Microsoft Dynamics 365, Sales Cloud is still one of the most expensive CRMs out there. Another disadvantage of the CRM is its long learning curve and difficulty in usage. As one of the reviewers put it on Capterra, you “must have a PhD to operate” the CRM.
Another disadvantage of the CRM is that it is built for the big businesses. As Lee put it, “Fine for enterprise but if you’re a small company then stay away.”
If you are looking for a simple-to-use CRM that won’t confuse you with endless possibilities and features, then this probably isn’t the right fit for your business.
On the other hand, if you are looking for a feature-intensive CRM capable of upholding an enterprise, then this is a good choice. But before you finalize your decision, there are a few other you should consider.
3. Sales Hub
Sales Hub, a HubSpot tool, enables organizations to organize, interact, and monitor prospects. Being right up there with Salesforce in terms of fame, it allows a company’s sales staff to engage with clients without spending valuable time and resources on data input or email writing.
What makes Sales Hub a great Microsoft Dynamics 365 alternative?
With an average rating of 4.5 on G2, Capterra, and Gartner, Sales Hub is a really user-friendly CRM which, as a reviewer put it on Gartner, is “so much easier than I thought it would be to learn the software and implement processes that work for my team.”
One more thing that this software has going for it is the fact it provides “a bunch of API and tools for developers to create a custom solution based on the business niche so the business owners can focus on other areas of the job.”
While Sales Hub has a lot of functionality and flexibility, its services are a touch more expensive than others, especially at starting packages. You can view their price on their sales website, or you can refer to the structure below –
- Free – $0 per month
- Starter – $45 per month
- Professional – $450 per month
- Enterprise – $1200 per month
If you are looking for a CRM to use while you expand your business, then this might not be the best choice, as Sales Hub lacksin the integration department.
Another common review that does not show this CRM in great light is its reporting. As one reviewer put it on G2, Sales Hub’s “Reporting sucks. Like SUCKS. There is no easy way to get list views, and dashboards look comic almost.”
If you want a simple-to-use CRM that offers a wide variety of features but lack in-depth functionalities, then investing in this software is a good choice for your business.
Pipedrive, popular amongst small and medium-sized businesses, is a well-known CRM liked for its simple and interactive UI. Pipedrive is used as an account management and tool that can help both sales and marketing teams.
What makes Pipedrive a great Microsoft Dynamics 365 alternative?
This software has garnered an average rating of 4.3 from reviewers on G2, Capterra, and Gartner.
One of the great features of this CRM is its segmentation, which allows users to filter and group leads according to different categories and send out targeted campaigns and nurturing sequences to them.
Another thing to like about the CRM is, as Mansi put it on G2, that “Pipedrive offers excellent pricing with a variety of features which is quite useful for any business and most importantly, it has an excellent and flexible user interface/user experience.”
This CRM has four different pricing options, which increase in price with the number of features offered. You can check out their pricing page or refer to the following structure:
- Essential – $9.90 per user/month
- Advanced – $19.90 per user/month
- Professional – $39.90 per user/month
- Enterprise – $59.90 per month
Although Pipedrive is a good CRM for small-sized companies, as one reviewer put it on Gartner, “When the sales team grows, the product capabilities and options to customize are limited.”
Another common negative feedback shared by the reviewers is is that the support team lacks the technical ability to resolve issues. . As a reviewer on Capterra put it, the customer support is “polite but ineffective.”
If you are looking to expand your company or want extensive reporting features, then this CRM might not be the best fit because it limits the number of reports you can generate based on the package you choose.
NetSuite’s CRM solution lets businesses manage relationships with existing and future customers, partners, and suppliers through a single unified platform. It provides all the capabilities of a traditional CRM solution, such as sales force automation, customer service management, and marketing automation. In addition to all these, it also provides a continuous flow of information across the customer lifecycle, from lead to opportunity, order, , , and support.
What makes NetSuite a great Microsoft Dynamics 365 alternative?
Although this company is mainly an ERP, NetSuite’s CRM tool has been rated a modest 4.1 average on G2, Capterra, and Gartner.
One of the advantages of this CRM is that it is feature-extensive and provides highly customizable reports.
Well-supported service and a fast-working application, along with great integrations, are also some of the things this software has going well for it.
While they don’t have any information on what they charge, you can reach out to them at Hello-Netsuite_GB@oracle.com for more information on their pricing.
The reports are highly customizable, but they are not easy to make. As one reviewer put it on Capterra, they would “like to see more tutorials or online guides that would help new users customize and create the reports they need.”
Another not-so-great thing about the CRM is the fact that it is super confusing to use and does not have the best backend, according to a reviewer on G2.
If you are looking for a traditional CRM, then this might not be the best choice for you as this is an ERP-first software that offers additional CRM solutions.
Freshsales CRM is an all-in-one sales force automation solution. It provides a salesperson with everything they need to:
1. Create high-quality leads
2. Engage in contextual conversations
3. Finalize transactions using AI-driven insights
4. Establish long-term client relationships.
What makes Freshsales a great Microsoft Dynamics 365 alternative?
With an average rating of 4.6 on G2, Capterra, and Gartner, this is one of the higher-rated alternatives on the list.
A common high point of this CRM is the fact that it is really flexible in terms of features and options, along with a great onboarding process.
Another great feature is its integration. “Thanks to its integration with various apps, we can interact with things like calendars and phone chats. Our sales process has been streamlined, resulting in increased seller effectiveness,” as shared by a reviewer on Gartner.
Apart from a free package that offers the bare minimum features, Freshsales offers three other options. You can check out their pricing page for more information or refer to the structure below –
- Free – $0 per user/month
- Growth – $29 per user/month
- Pro – $69 per user/month
- Enterprise – $125 per user/month
While this CRM has a lot of highs, it also has a lot of lows, one of which is that it is pretty slow to use. As one reviewer put it on G2, “I very much dislike the loading time that it takes. It is very slow and inconvenient at times.”
Another disadvantage of this CRM is that it isn’t known for the best customer support. As Richard put it in his reviews, “ I have never seen a poorer customer service experience than this customer support.”
If you want an inexpensive CRM with a lot of features that big-budget CRMs offer, Freshsales is a fantastic choice, as long as you don’t run into any serious flaws. Also check out: 5 alternatives to Freshsales before you invest in the CRM.
7. Zendesk Sell
Zendesk Sell is a CRM application that allows sales, marketing, and support teams to interact and coordinate on all lead and customer demands. The product’s features include email automation, email tracking, bespoke dashboards, and lead scoring.
What makes Zendesk Sell a great Microsoft Dynamics 365 alternative?
Well-integrated and quite user-friendly, this CRM has been rated an average of 4.3 on G2, Capterra, and Gartner. One of the features that garnered high praise from reviewers was the simple UI which is said to be really easy to navigate through.
Another great aspect of the CRM is its ticketing management tool, with a customer on Gartner even considering Zendesk to be the “the best customer ticketing tool.”
This CRM has three packages depending on the number of features, with the most expensive one also being under $100. You can either check the pricing page or refer to the structure below.
- Team – $19 per user/month
- Growth $49 per user/month
- Professional – $99 per user/month
One of the common complaints about the CRM is that it is not a very feature-intensive product. In fact, a lot of customers have put in their reviews that the CRM has limited functionalities and lacks some essential features.
Another disadvantage of the CRM is its extremely long implementation time. As one reviewer put it on G2, “Zendesk Sell instance took almost a month to deploy.”
All-in-all, Zendesk has some good features, it does take ages to deploy, so if you want a solution that can start helping you immediately, then this might not be the best fit for you.
8. Zoho CRM
Part of the Zoho suite, Zoho CRM is used to manage sales, advertising campaigns, and client support in a collaborative environment. Known for its ticketing services, this software helps businesses track and manage leads, send targeted email campaigns, automate sales manage processes, and more.
What makes Zoho a great Microsoft Dynamics 365 alternative?
Rated an average of 4.2 on G2, Capterra, and Gartner, Zoho provides a great ticketing service, which Microsoft Dynamics 365 does not offer. As one customer put it on Capterra, this CRM also has “Nice tools for scheduling routine maintenance tasks which appear as tickets and count towards technician KPIs (as tickets).”
Harish, a System Administrator, wrote in his reviews that Zoho is “easy to implement, automate and customizable as per requirement. Price is also equilibrium according to the features you require.”
Being one of the more affordable CRMs on the list, Zoho offers four packages depending on the number of features. You can either check out their pricing page or refer to the structure below.
- Standard – $14 per user/month
- Professional – $23 per user/month
- Enterprise – $40 per user/month
- Ultimate – $52 per user/month
One of the common woes of the CRM is their support. As one reviewer mentions on Capterra, “Customer support needs to be more responsive and try to provide the resolution in a specific frame of time.”
Another thing that lets this CRM down is the buggy software, which led a lot of reviewers to leave unhappy opinions on the review websites.
If you are looking for a CRM that is easy to implement and has a lot of features for an affordable price, then this is a good CRM for your business.
Bitrix24 is a web-based workplace that offers solutions for chats, video conferencing, website building, phone calls, CRM marketing and analytics, and more. Bitrix24 is available in a regular browser version, a desktop app, and a mobile app, and it neatly consolidates everything into a single online service that is completely integrated.
What makes Bitrix24 a great Microsoft Dynamics 365 alternative?
With a solid 4.5 stars on Gartner and 4.1 on Capterra and G2, some of the features that have received a lot of love are Bitrix24’s “Great cloud collaboration platform and excellent project management.“
Another great feature of the CRM, as one reviewer put it on G2, is that “Its interface is very easy to use as it is like our internal social network, which makes it dynamic and easy to work with.”
Bitrix24 offers a free plan, along with four other packages. You can check their pricing page or refer to the structure below.
- Free – $0 per user/month
- Basic – $61 per 5 users/month
- Standard – $124 per 50 users/month
- Professional – $249 per 100 users/month
- Enterprise – $499 per 250 users/month
One of the not-so-great features is its mobile CRM. One reviewer on Gartner even wrote in their reviews that they replaced Bitrix24 with Microsoft Teams because they found the latter to have a much more useful mobile CRM.
Another common woe is that this CRM feels very old and has plenty of bugs and errors in applications that make it frustrating to work with.
If robustness and simple configurability are not at the top of your ideal CRM features bucket list, then this CRM is a good choice for your business!
10. Monday Sales CRM
Part of the Monday.com Work OS, Monday’s sales CRM is a strong sales tool that assists in the generation and nurturing of high-quality leads all the way through the fulfillment process. Being a highly adjustable customer relationship management tool, it helps you organize and streamline all your work while also ensuring that each client receives the personalized attention they deserve.
What makes Monday Sales a great Microsoft Dynamics 365 alternative?
Rated an average of 4.6 on G2, Capterra, and Gartner, one of this CRM’s stand-out features is, as a reviewer out it on Capterra, “the flexibility to customize the tool for whatever you need to track.”
Another great feature of the CRM is its easy-to-use interface. Adelina wrote in her reviews how it was “easy to start creating boards & to automate the elements that I needed.”
The CRM provides its capabilities at four different price points, as well as a free version that supports up to two users. You can either visit the price page on the site or the structure here.
- Individual CRM – $0 per user/month
- Basic CRM – $10 per user/month
- Standard CRM – $14 per user/month
- Pro CRM – $24 per user/month
- Enterprise CRM – customizable
A not-so-great feature about the CRM is the fact that it lacks automation in key areas, which can make it really time-consuming to use. One example of this complaint is by a user who wrote. “no automatic archiving of board states, no undo buttons, too manual to set up certain things.”
A common woe about the software is its email-tracking features. As one reviewer on Capterra put it, “Since the email tracking doesn’t work constantly, it’s not reliable and makes me do a lot of manual work instead.”
While this CRM is a really good choice for its simplicity, it can be a bit buggy to use at times.
So, that concludes the top alternatives for Microsoft Dynamics that we picked out for you. I hope this list helps you finalize a CRM for your business.
If you are looking for a CRM that tackles specific business problems and tailors its solution to your problem, then get in touch with our sales experts so that we can help you find a solution to your challenges.
New age CRMs such as LeadSquared are replacing the old giants in the CRM market like Microsoft Dynamics, and Salesforce.
One of the biggest cons of the CRM is its long learning curve and implementation period. This is why customers generally prefer CRMs that are easier to implement and learn so that they can improve efficiency right from day one.
Microsoft Dynamics 365 is mainly an ERP software that also provides a CRM.