The Future of Call Centers: Navigating the Shift to Remote & Hybrid Work Models

Call centers are at a critical juncture— Caller ID apps are filtering your calls, customers are wary of unknown numbers, and data privacy regulations are tightening. With flexible work models becoming mainstream, cybersecurity threats are escalating, and outdated systems are failing to deliver the personalized service customers now expect. 

How do you ensure accountability and boost productivity in this evolving landscape? 

Join our experts as they dive into the pressing issues that are shaking up contact centers and reveal strategic solutions to future-proof your operations. 

 Key Discussion Points:

• Capitalizing on Industry Trends
• Strategic Roadmap for Transitioning to Remote and Hybrid Models
• Future-Proofing Your Call Center Strategy
• Mitigating Risks: Security, Compliance, and Reputation

Speakers

Rimjhim Ray

Co-founder & CMO, MyOperator

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Anand Dev Dhand

Head – Partnership & Alliances, LeadSquared