Published 22 May, 2023

Delivering Smart Customer-Centric Experience: The Key to Scaling Revenue

This webinar will explore the importance of delivering a customer-centric experience and provide a 3-step guide highlighting practical strategies for driving revenue through personalized customer experience.

Shibani Roy

1 min read

SALES

Delivering Smart Customer-Centric Experience: The Key to Scaling Revenue

Contents

In today’s competitive market, delivering exceptional customer experience (CX) is essential for businesses to thrive. In this webinar, learn about the importance of CX and how it impacts revenue.

Key Discussion Points:

Defining customer-centric experience and its essential elements
Understanding what customers want and how it aligns with CX
Discussing the need for CX improvement and its impact on customer retention, loyalty, and revenue
Mastering CX with a 3-step guide to drive revenue

Speakers

Shashi Bhushan
Director of Business Operations – Africa, Gupshup

Tshidiso Tshwaedi
eBusiness Lead, Nestle Baby & me

Chantelle Fraser
Vice President – Africa Sales, LeadSquared

Vishal Suri
Associate Director – Strategic Partnerships, LeadSquared

Table of Contents

Shibani Roy

Shibani has been driving the webinar program at LeadSquared for more than 6 years, bringing in experts from around the world, to share their expertise on different topics. She is also a writer and an email marketing expert, having sent over 7 million emails till date. She currently leads the brand marketing initiatives at LeadSquared.