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By tracking their activities and fetching data from other patient management tools
Get to know your patients as people, by weaving information together from multiple data sources. Access patient demographics, social profiles, behavioral data (activity tracking, conversation tracking – phone calls, emails, text messages & walk-ins), medical & appointment history (supplied by them, and by fetching from your other caregiving tools).
Get a single view for all your patient details by integrating LeadSquared with the other hospital management tools you use – hospital information system, patient management system, appointment scheduling, healthcare call center, EMRs, and your patient portal. Uses APIs and webhooks to achieve bidirectional information sharing between systems.
Segment and profile your existing patients and prospects based on their locations, conditions, affiliated physicians, referring partners, preferences, past diagnoses, family history and more. Use this information to always maintain relevant communication (automatically or manually) with your patients, via email, text, remarketing campaigns, phone calls and more.
Club the members of one family together as a unit, with account management. This would help you keep track of patients’ history with your hospital, their family history of hereditary conditions, the appointment history of all the family members, and accordingly offer relevant health tips, loyalty points, and rewards.
Enable relevant patient communication at every single step
Improve patient engagement with personalized communication at each step. Not only do patients want complete visibility into their healthcare history, but expect hospital communication to reflect it as well. Personalizing your emails, texts, phone calls, and more would help you humanize your hospital, and build positive patient relationships.
An integrated healthcare CRM with access to all of the patients’ history and doctors’ schedules helps you provide impeccable experience to your patients every step of the way.
For instance: When a repeat patient calls to book an appointment, use their history (diagnosis, prior treatment, physician, etc.), and fix an appointment accordingly.
Predict what your patients might need based on their activities, medical & family history, and related conditions, and deliver exactly what they expect. This would help in patient retention, by helping them take steps to curb preventable conditions even before they emerge. Proactive management of health conditions helps foster better patient relationships.
Easy to adopt throughout hierarchies and skill spectrum
Access to doctors’ calendars & patient history allows call center teams to perform their tasks easily – appointment booking, cancellations, rescheduling or follow-ups for missed appointments.
It’s easy to register new patients, update their records or book appointments for walk-ins. Integrated systems also make patient feedback collection easy at check-out via mobile app or tablets.
With operational tasks completely or partially automated (Eg: appointment reminders), Care Managers and Center Heads have more time for patient experience management.
All feet-on-street teams (including doctor empanelment & new patient acquisition teams) have access to the mobile app, which plans their daily tasks + tracks task completion to ensure high productivity.
IT teams can easily connect all your systems (patient management system, EMRs, IVR, etc.) to ensure a smooth experience for your patients, and ease of use + high productivity for your teams.
In-center doctors can be given access to the LeadSquared mobile app, allowing them to check-in/check-out and view, cancel or reschedule their appointments, helping them plan their day smoothly.
Lower operational costs by reducing your teams' manual tasks
Appointment booking can be automated based on clinic location, specialty, doctor and other patient preferences. Sync appointments from the appointment scheduling app into LeadSquared, making appointment planning easy for both the doctor and care manager. Notify doctors and care managers of any changes or cancellations, to ensure timely action.
Automatically distribute all incoming appointment requests and other inquiries to the call center based on any criteria of your choosing. The call routing can be done in a round robin manner, based on agent availability, shift timings of individual agents, region, center location, department, the urgency of the call and more.
Map patients to doctors of their choice or the ones that best fit their requirements in terms of specialty, location, doctor availability, medical history and more. The distribution happens automatically as soon as the patient inquiry comes in, saving care managers’ time, and ensuring a faster patient response.
Collect patient feedback post-appointment. This would not only help you assess the quality of your service, doctors, and facilities but would also help you win back disgruntled or dissatisfied patients with timely and relevant action. If the patient doesn’t fill the feedback after the appointment, it can be emailed and texted to them automatically.
A slight manual error in the healthcare records and miscommunication can have a severe negative impact on patients, their families, and eventually the public opinion. Regular information exchange between your healthcare CRM and other caregiving tools helps ensure that no communication is triggered based on outdated information.
With operational tasks automated and running like clockwork, the daily schedule at your center would run uninterrupted without any hiccups, ensuring minimal or no wait-time, no last-minute appointment cancels, thereby ensuring high-quality patient experience. For instance, patients are notified instantly whenever a doctor’s calendar is updated to avoid confusions.
Empower your feet-on-street teams (patient acquisition and doctor empanelment teams) + in-center doctors with a powerful mobile CRM
Reduce patient acquisition costs and increase operational efficiency
We are using LeadSquared to manage a lead inflow of 300,000/month (and growing) and an ever-expanding field team of 150 users. Keeping track of the leads and their status, and subsequent follow-ups have become much easier. The main features we use are the mobile app, email & SMS automation, location tracking, sales automation, and real-time analytics. Our lead to customer ratio has gone up by 400% and team productivity by 100% since implementing LeadSquared.
Head - Growth and Marketing, LifCARE Pharmacy