Never miss a single patient inquiry from any source
Sync patient inquiries and appointment requests from your external partners all over the web – like Practo, Lybrate, Healthgrades, RateMDs and others.
Capture patient inquiries and details from your website, Google Adwords, YouTube ads, Facebook, LinkedIn and others, directly using landing pages and plug-and-play social integrations.
Capture patient inquiries, and identify the ads that generate most appointments. Use unique contact numbers on billboards, newspaper ads, television ads and others, to achieve this.
Every new or repeat patient call is captured and recorded in LeadSquared. Either a unique inquiry gets created (in case of new patients), or old patient records are updated automatically to reflect the new phone conversation. Seamless integration with SuperReceptionist, CallRail, CallTrackingMetrics and other call tracking software.
Whether the patient calls the front desk, receives an email from you about their next routine check-up, fills up a form on your website, or communicates through any other channel, all the conversations are tracked within LeadSquared.
Assign patients to doctors based on patient's location, preferences, condition and doctors' availability and specialty
Sync appointments from your appointment management apps to and from LeadSquared. Get detailed appointment reports by doctors, centers and specialty (direct integration with Acuity Scheduling App and API integration for all other scheduling apps.)
Automate SMS and email communication to doctors when an appointment is scheduled in their name, and update their calendars by syncing information to and from your hospital's scheduling app.
Automate multiple actions, like staff notifications, appointment scheduling etc.
Identify patient intent by tracking the pages they visit on the website, the forms they fill, and their conversations – phone, email or chat between them and your hospital staff.
While monitoring patient behavior, notify your staff to take an action when an important activity occurs, like if they request a call back, or try to schedule an appointment.
Use pre-defined rules and triggers to automate other important actions for your hospital staff and managers, like appointment scheduling, cancelling, rescheduling etc.
Send relevant messages to patients based on recommended treatment by the doctor. You can send educational content - like tips to manage diabetes, healthy weight-loss tips etc. according patient's condition, disease, age and other criteria.
Engage and educate patients on all media – use automated emails, SMSs, Facebook retargeting and Adwords remarketing, using targeted lists and automation workflows.
Create tasks for your hospital staff, unit managers and doctors
Move patient to a different stages based on the preceding activities. For instance: When a new patient books an appointment, the stage gets changed to “New Patient.”
For instance: When a new patient is registered, and an appointment is scheduled, create a task for Unit Manager to follow-up and confirm the appointment with the patient.
As soon as the appointment is confirmed, automatically notify the doctor, along with the timings, patient records & details. Send confirmation to patient as well.
Notify patients of the next check-up schedule after the present appointment concludes. Also notify them before the next check-up. You can define the frequency and timings of the communication.
You can automate educational content like "diet plans" "managing diabetes" etc. through emails, SMSs, and Adwords and Facebook remarketing campaigns.
Get all the information you need in customized dashboards
Identify the sources fetching the most number of patient inquiries. Use this information to run more targeted campaigns, and to reach potentials on the right platforms.
Track the centers, branches or clinics with the most number of active patients, best appointment rates, and overall best performance.
Custom dashboard to track the performance of the doctors by the number of appointments and other parameters important to you.
Integrates with all the popular marketing, sales, scheduling, telephony and call center apps that you use and love. You can even sync data with your CRM applications. Also, Zapier integration helps you create any Zaps you might need.