HIPAA Compliant Patient Engagement Software

For timely, personalized communication across WhatsApp, SMS, Email, Phone, Portals, and more…

Best patient engagement software for healthcare

Improve care with targeted patient engagement campaigns

We can help you personalize communication while ensuring patient data security.

Communications manager 

Send, track, and manage appointments, prescription refill reminders, post-diagnosis notes, and more. 


Omnichannel campaign manager 

Create promotional campaigns across email, SMS, WhatsApp. Create new or use pre-built templates. Personalize messages for every recipient on your list.


Patient portal 

Allow patients to securely access their health info, test reports, and medical history 24 X 7. 


No-code workflow builder 

Design workflows based on patient’s activity/inactivity. Zero IT-dependence.


Drilldown reports 

Track crucial engagement metrics. Unlock detailed insights on patient engagement and satisfaction. 


Digital patient engagement platform use-cases

Uncover some of the many ways in which you can use LeadSquared to engage patients better and improve outcomes.

Automate appointment reminders, reduce no-shows

Translate inquiries to appointments and appointments to visits with relevant engagement campaigns.

When a patient books an appointment, send them timely reminders, hospital location, documents to carry, and more.

patient engagement software for doctor’s office - Automate appointment reminders, reduce no-shows
patient engagement tool to trigger instant and well-informed response calls

Trigger instant & well-informed response calls 

The moment you get an inquiry, a patient engagement solution transfers the lead to the call center based on agent availability, hospital location, the urgency of the query, etc. 

Call center agents, armed with complete lead details (their inquiry, case history, etc.), can engage in better, empathetic conversation with the patient.  

Create post-diagnosis communication workflow

Prescriptions are easy to lose, and doctors’ instructions are easy to forget.

Send your patients post-consultation notes via text, email, WhatsApp, and patient portal. It can increase their confidence in your practice and encourage them to come back for their follow-up appointments.

patient communication software - Create post-diagnosis communication workflow
software for patient engagement - Educate your patients about the next steps

Educate your patients about the next steps

With the right information at the right time, improve patient experience and retention.

Say for a dental patient who has just finished the first meeting, send details of the next appointment along with tips to manage their conditions.

Create recurring event reminders

Engage patients in recurring events with pre-planned message sequences.

For instance, after a patient does his first health checkup, remind them of the next one by using date-based triggers.

Something as simple as automating birthday wishes can go a long way in helping patient retention.

The best Patient engagement software to create recurring event reminders
digital health engagement platform - surveys and quizzes

Send quizzes and health surveys

Conduct health surveys. Take quizzes. Record their response.

If something seems problematic or even slightly off, invite them for a free or discounted consultation session.

Use the quiz score to create relevant workflows for tips, sessions, and more. These details can also be quite helpful in completing patient records, especially before ambulatory surgery.

Share tips to manage health

Share tips for the patient’s current diagnosis and other related conditions.

It can help you earn their trust in your practice.

patient engagement system - Share tips to manage health
patient outreach software - find new patients, run re-engagement campaigns for no-shows

Run re-engagement campaigns for no-shows

Patients might ignore minor conditions if the symptoms recede by the day of the appointment. Sometimes, the patients might fill out half the inquiry form and leave.

Identify such instances and cut drop-offs by running re-engagement campaigns on email, SMS, WhatsApp, Google/Facebook remarketing tools, and more.

Collect feedback

Collect and act on patient feedback.

It can help you assess the quality of your service, doctors, and facilities. And timely action can help you win back disgruntled or dissatisfied patients.

patient engagement solutions for hospitals - track engagement metrics

Track engagement metrics 

Unlock insights on patient journey & re-calibrate efforts to maximize patient outcomes.

Gain valuable insights into the patient experience, preferences, and behavior. Use this info to:

  • Device engagement strategies
  • Personalize messages
  • Tailor services to patient needs
  • Deliver a more satisfying experience
  • What makes LeadSquared the best
    patient engagement software for healthcare?

    Field Force Automation Icon

    100%  HIPAA Compliant  to ensure your patient data security, always! 

    Omni-channel Icon

    Purpose-built to  simplify  marketing and one-to-one communication in healthcare. 

    Seamlessintegration  with EHR, insurance verification, telephony, messaging apps, and more. 

    B2B Sales CRM Icon

    Customizable  to serve your unique requirements. 

    Many leading healthcare providers share their delightful experiences with LeadSquared


    LeadSquared checked all the boxes

    The funnel gets larger, and more patients come aboard. That’s huge for us.

    Tamara Young

    More than doubled our pipeline

    We’re able to cut down our turnaround time responding to inquiries and reach out to and communicate with many more leads.

    Siddhartha Nihalani

    Increased our call center efficiency by 60%

    With the help of smart views, all our agents are able to intercept incoming requests quickly and call the patient in a few minutes.

    Kiran Ramakrishna

    Detailed patient records

    LeadSquared’s APIs and connectors help us collect detailed patient data and integrate it with our EHR system effortlessly.

    Hicham Moro

    100% Visibility into the processes

    LeadSquared has helped us decrease patient turnaround time and provides us the visibility that we lacked in our previous system.

    Also rated as the best patient engagement software by reputed sources

    Rated best healthcare CRM software

    Try out the best patient engagement solution for dentists, clinics, hospitals, and healthcare startups.

    Patient Engagement Software FAQs

    What is patient engagement software?

    Patient engagement software is a tool to help you communicate with your patients effectively. It can be used to send appointment reminders, healthcare tips, and other important details to your patients. It can also track patient interactions and gather feedback. 

    What are the benefits of patient engagement software?

    There are many benefits to using patient engagement software. Some of which are: 

    • Improved communication with patients 
    • Increased patient satisfaction 
    • Reduced no-shows 
    • Better patient outcomes 

    Which is the best patient engagement software?

    Trusted by many leading healthcare providers like FormHealth, Practo, Ennoble Care, Manipal Hospitals, and more, LeadSquared’s patient engagement solution is the best in the industry. 

    What is patient communication software?

    Patient communication software is designed to automate conversations and track interactions with patients. It supports pre-built message templates for faster communication. 

    What are the types of patient engagement software?

    In terms of accessibility, there are two main types of patient engagement software: 

    • Cloud-based software: This type of software is hosted on the cloud and can be accessed from anywhere. 
    • On-premises software: This type of software is installed on your own servers. 

    What is digital patient engagement?

    Digital patient engagement refers to using various digital tools and technologies to manage and track patient interactions throughout their journey.