HIPAA Compliant Patient Engagement Software – Activate & Retain Patients
An end-to-end patient engagement solution to deliver personalized, timely communications to your patients
TRUSTED BY 2000+ BUSINESSES ACROSS 24 COUNTRIES
A digital patient engagement platform to communicate effectively with patients
On the channels of their choice – text, email, call, patient portals, social media or more
Run omni-channel engagement campaigns
Send your patients helpful information at every single interaction with LeadSquared’s patient engagement solution. You can send periodic healthcare tips, or trigger-based appointment or prescription refill reminders, post-diagnosis notes and more. Reach them on the channel of their choice – email, text messages, phone calls or patient portals.
Engage your patients directly on the patient portal
LeadSquared’s patient engagement software enables you to engage your patients on patient portals to share healthcare tips with them right when they need it, based on their activities. Integrate LeadSquared bidirectionally with your patient portal (using APIs) to get detailed insights into patient behavior while they are logged in. Use the patient activities on the portal as triggers to automate communication workflows. This can be quite instrumental for non-urgent appointments with specialists such as optometrists and podiatrists.
Build patient engagement workflows that your patients appreciate
Patient-centric communication flows that drive engagement
Automate appointment reminders to reduce no-shows
Ensure that inquiries translate to appointments and appointments to visits, with relevant engagement campaigns. For instance: When a patient books an appointment with a doctor’s office, they can automatically send them appointment reminders, links to the hospital location, reviews of the doctors and more. This would help reduce patient drop-off rates.
Trigger instant & well-informed response calls
The moment a patient raises an inquiry, our healthcare CRM prioritizes and transfers the lead to the call center based on agent availability, hospital location, the urgency of the query, etc. Call center agents then call them armed with complete patient details (their inquiry, their case history, etc.). This ensures that high-priority calls are made first, improving the patient experience.
Trigger patient communication based on activity tracking
Build trigger-based healthcare communication workflows easily with LeadSquared’s patient engagement software. You can trigger relevant messages via email, text, WhatsApp and on your patient portals based on the information provided by the patients across different care tools, their activity tracking, website pages your patients visit, search queries and more.
Increase patient retention with post-diagnosis communication
Prescriptions are easy to lose and doctors’ instructions easy to forget. Help your patients by sending them post-appointment notes via text, email, WhatsApp, and patient portal. This would help them refer to the notes whenever they want. Plus, it would increase their confidence in your practice and encourage them to come back for their follow-up appointments.
Engage your patients by educating them about the next steps
Helping patients with the right information at the right time can enhance the patient experience and improve patient retention. For instance, say for a dental patient who has just finished the first appointment, the details of the next appointment can be sent, along with tips to manage their conditions. This can be triggered automatically with pre-built patient communication workflows.
Engage your patients with recurring event reminders
Engage patients for recurring events with pre-planned communication sequences with the help of LeadSquared’s healthcare CRM. For instance, a year after a patient does his first health checkup, you can automatically remind them of the next one by using date-based triggers. Even something as simple as automating birthday wishes can go a long way in helping patient retention.
Increase patient engagement with timely quizzes and health surveys
Engage your patients with timely quizzes and surveys; send them tips based on their lifestyle habits and scores. If something seems problematic or even slightly off, invite them for a free or discounted consultation session. All the quiz scores and answers to the health questionnaire can be stored and used later to create relevant healthcare workflows. These would also be quite helpful in completing patient records especially before ambulatory surgery.
Share tips to manage related health conditions
In addition to sharing tips for the patient’s current diagnosis, you can share tips to manage other related conditions as well. This would alert them to manage the condition on time and would earn you increased patient trust and engagement, which is key to patient retention. Automate this with pre-built workflows in LeadSquared Healthcare CRM.
Run re-engagement campaigns for no-shows
Patients might ignore minor conditions if the symptoms recede by the day of the appointment. Sometimes, the patients might fill half the appointment form and leave. To minimize these drop-offs, you can run patient re-engagement campaigns through email, SMS, WhatsApp, and even Google and Facebook remarketing campaigns.
Automate post-feedback patient engagement
Collect and act on patient feedback post-appointment. This would not only help you assess the quality of your service, doctors, and facilities but would also help you win back disgruntled or dissatisfied patients with timely and relevant action. If the patient doesn’t fill the feedback after the appointment, it can be emailed and texted to them. Collecting feedback is an important step when it comes to clinical trials.
Get complete patient engagement and satisfaction reports
We’ve doubled the amount of leads we’re able to manage
“We’ve roughly doubled the amount of leads we’re able to manage. A lot of that is due to the time-saving factor of working with LeadSquared. We’re able to cut down our turnaround time responding to inquiries and reach out to and communicate with many more leads.”
Want to activate & retain more patients with patient engagement solution?
FAQs
What is patient engagement software?
Patient engagement software is a platform that provides a connected patient experience throughout the various touchpoints of the patient journey. From filling in patient forms to booking appointments to post-diagnosis communication, patient engagement software takes care of everything.
What are the benefits of patient engagement software?
A patient engagement software offers the following benefits:
1. Offers seamless, connected patient experiences
2. Enables you to send relevant information to your patients at every stage of their interactions
3. Automate appointment scheduling and follow-ups
4. Offer post-diagnosis communication
5. Educate patients about next steps
6. Manage patient engagement through timely surveys and health reminders
Which is the best patient engagement software?
LeadSquared’s HIPAA Compliant Healthcare CRM is one of the best patient engagement software available in the market today. It has a variety of functionalities including running omnichannel engagement campaigns, appointment scheduling, patient engagement through patient portals, automated appointment reminders, and several others.
What is digital patient engagement?
Digital patient engagement refers to using various digital tools and technologies to manage and track all the interactions of the patient throughout their journey.
What is patient communication software?
Patient communication software is a platform that provides a connected patient experience throughout the various touchpoints of the patient journey. From filling in patient forms to booking appointments to post-diagnosis communication, patient engagement software take care of everything.
