HIPAA Compliant Patient Engagement Software
For timely, personalized communication across WhatsApp, SMS, Email, Phone, Portals, and more…
Digital patient engagement platform use-cases
Uncover some of the many ways in which you can use LeadSquared to engage patients better and improve outcomes.
Automate appointment reminders, reduce no-shows
Translate inquiries to appointments and appointments to visits with relevant engagement campaigns.
When a patient books an appointment, send them timely reminders, hospital location, documents to carry, and more.
Trigger instant & well-informed response calls
The moment you get an inquiry, a patient engagement solution transfers the lead to the call center based on agent availability, hospital location, the urgency of the query, etc.
Call center agents, armed with complete lead details (their inquiry, case history, etc.), can engage in better, empathetic conversation with the patient.
Create post-diagnosis communication workflow
Prescriptions are easy to lose, and doctors’ instructions are easy to forget.
Send your patients post-consultation notes via text, email, WhatsApp, and patient portal. It can increase their confidence in your practice and encourage them to come back for their follow-up appointments.
Educate your patients about the next steps
With the right information at the right time, improve patient experience and retention.
Say for a dental patient who has just finished the first meeting, send details of the next appointment along with tips to manage their conditions.
Create recurring event reminders
Engage patients in recurring events with pre-planned message sequences.
For instance, after a patient does his first health checkup, remind them of the next one by using date-based triggers.
Something as simple as automating birthday wishes can go a long way in helping patient retention.
Send quizzes and health surveys
Conduct health surveys. Take quizzes. Record their response.
If something seems problematic or even slightly off, invite them for a free or discounted consultation session.
Use the quiz score to create relevant workflows for tips, sessions, and more. These details can also be quite helpful in completing patient records, especially before ambulatory surgery.
Share tips to manage health
Share tips for the patient’s current diagnosis and other related conditions.
It can help you earn their trust in your practice.
Run re-engagement campaigns for no-shows
Patients might ignore minor conditions if the symptoms recede by the day of the appointment. Sometimes, the patients might fill out half the inquiry form and leave.
Identify such instances and cut drop-offs by running re-engagement campaigns on email, SMS, WhatsApp, Google/Facebook remarketing tools, and more.
Collect feedback
Collect and act on patient feedback.
It can help you assess the quality of your service, doctors, and facilities. And timely action can help you win back disgruntled or dissatisfied patients.
Track engagement metrics
Unlock insights on patient journey & re-calibrate efforts to maximize patient outcomes.
Gain valuable insights into the patient experience, preferences, and behavior. Use this info to:
What makes LeadSquared the best
patient engagement software for healthcare?
100% HIPAA Compliant to ensure your patient data security, always!
Purpose-built to simplify marketing and one-to-one communication in healthcare.
Seamless integration with EHR, insurance verification, telephony, messaging apps, and more.
Customizable to serve your unique requirements.
Many leading healthcare providers share their delightful experiences with LeadSquared
LeadSquared checked all the boxes
The funnel gets larger, and more patients come aboard. That’s huge for us.
More than doubled our pipeline
We’re able to cut down our turnaround time responding to inquiries and reach out to and communicate with many more leads.
Increased our call center efficiency by 60%
With the help of smart views, all our agents are able to intercept incoming requests quickly and call the patient in a few minutes.
Detailed patient records
LeadSquared’s APIs and connectors help us collect detailed patient data and integrate it with our EHR system effortlessly.
100% Visibility into the processes
LeadSquared has helped us decrease patient turnaround time and provides us the visibility that we lacked in our previous system.
Also rated as the best patient engagement software by reputed sources
Try out the best patient engagement solution for dentists, clinics, hospitals, and healthcare startups.
Patient Engagement Software FAQs
What is patient engagement software?
Patient engagement software is a tool to help you communicate with your patients effectively. It can be used to send appointment reminders, healthcare tips, and other important details to your patients. It can also track patient interactions and gather feedback.
What are the benefits of patient engagement software?
There are many benefits to using patient engagement software. Some of which are:
- Improved communication with patients
- Increased patient satisfaction
- Reduced no-shows
- Better patient outcomes
Which is the best patient engagement software?
Trusted by many leading healthcare providers like FormHealth, Practo, Ennoble Care, Manipal Hospitals, and more, LeadSquared’s patient engagement solution is the best in the industry.
What is patient communication software?
Patient communication software is designed to automate conversations and track interactions with patients. It supports pre-built message templates for faster communication.
What are the types of patient engagement software?
In terms of accessibility, there are two main types of patient engagement software:
- Cloud-based software: This type of software is hosted on the cloud and can be accessed from anywhere.
- On-premises software: This type of software is installed on your own servers.
What is digital patient engagement?
Digital patient engagement refers to using various digital tools and technologies to manage and track patient interactions throughout their journey.
