zoho ticketing system alternative

Zoho Desk is a customer service software that helps businesses quickly manage and solve customer problems. It’s part of Zoho’s larger group of software, which includes everything from customer management to project organization.  

Zoho Desk has many helpful features, such as handling support tickets, automating repetitive tasks, supporting customers across different channels, and providing detailed reports that provide insights into customer issues. 

These features make it easier for companies to improve how they help and satisfy their customers. While Zoho Desk is great, some businesses might be looking for something different that fits their needs.  

By checking out these Zoho ticketing alternatives, businesses can find a tool that better suits their needs—different ways to integrate with other software, easier ways to customize the tool, or a more suitable price point.  

We’ve narrowed down the field to these Zoho ticketing alternatives. This table provides a quick overview, and we’ll provide detailed descriptions of each one next. 

Top 9 Zoho Ticketing System Alternatives 


Top Features 

Average Rating (Gartner, G2 & Capterra) 

Pricing (Per month) 


AI Automation & integration with Sales CRM 


Upon Request 


Easy to navigate for agents & customers, Customer support via email, social media, and phone can be provided & All customer interactions can be managed in one place 




Third-party integrations & Efficient ticket management 




Highly customizable & extensive ecosystem with numerous integrations 



Help Scout 

Extensive knowledge base capabilities & user-friendly Interface 




Conversational support tools & automated messaging and targeting capabilities 




Automation capabilities & integration with HubSpot CRM 



Jira Service 

Integration with Atlassian's ecosystem & Customized options for users 




Easy Set-up & Configurations 



1. LeadSquared  

Leadsquared- zoho ticketing system alternative

LeadSquared’s Service CRM provides comprehensive support, covering everything from ticket creation to resolution. It enhances the customer support experience with complete ticket management. 

Website Link LeadSquared  

Why choose LeadSquared over Zoho?  

LeadSquared is a better Zoho alternative considering it offers omnichannel support, seamlessly integrates with your CRM for personalized service, provides a 360-degree customer view, and utilizes AI to automate tasks and reduce resolution times. This empowers your team to deliver exceptional service and boost customer satisfaction. 





Upon Request  


  • G2: 4.3/5   
  • Capterra: 4.5/5   
  • TrustRadius: 8.7/10   

2. Freshdesk  

freshdesk- zoho ticketing alternative

Freshdesk offers a ticketing system within its customer support software suite. It boasts multi-channel support, gamification, and automation tools to streamline customer service operations. 


Why choose Freshdesk over Zoho? 

While both are great options, Freshdesk focuses on creating a more engaging user experience. Freshdesk’s gamification features can enhance user engagement and agent productivity, making it a fun and motivating environment for your team. 


  • Easy to navigate for both agents and customers. 
  • Manage all your customer interactions in one place, including ticketing and CRM functionalities. 
  • Provide seamless support through email, social media, phone, and more. 
  • Customer Testimonial:Robust automation and simple, yet effective tools such as ticket forms, ticket templates, and scenario automation improve our resolution times and customer satisfaction 



A free plan is available for a limited number of tickets, and paid plans start at $15 per agent per month. 


  • G2: 4.5/5 
  • Capterra: 4.5/5 
  • TrustRadius: 8.6/10 

3. Zendesk

zendesk- zoho ticketing system alternative

Zendesk, known for its customer service solutions, offers a powerful and flexible ticketing system. This system seamlessly manages customer interactions across various channels, making Zendesk a well-rounded solution. 

Website – Zendesk 

Why choose Zendesk over Zoho? 

While Zoho offers a comprehensive CRM suite, Zendesk takes a more specialized approach to customer support. Their ticketing system boasts extensive features specifically designed to streamline your ticketing workflow. 



  • Cost: Can be expensive with additional features and add-ons. 
  • Complexity: Some users find the interface and settings intricate. 
  • User feedback:While Zendesk offers a powerful ticketing system, the initial setup can be complex and require additional resources.”  



Starts at $49 per agent per month. 


  • G2: 4.3/5 
  • Capterra: 4.3/5 
  • TrustRadius: 8.4/10 

4. Salesforce Service Cloud  

salesforce-service-cloud- zoho ticketing system alternative

Salesforce Service Cloud is a powerful CRM platform that offers a comprehensive suite of tools to enhance customer service and support, including case management, workflow automation, and AI-driven insights.  

Website Salesforce Service Cloud  

Why choose Salesforce Service Cloud over Zoho?  

Salesforce offers more scalability and deeper integration with other business processes, providing a holistic approach to customer relationship management.  


  • Highly customizable to fit any business process.  
  • Extensive ecosystem with numerous integrations.  
  • Customer Testimonial: “Salesforce Service Cloud serves as our support ticketing system. When a customer writes into one of our support email addresses, that email automatically comes into Salesforce Service Cloud as a Case to be handled by our team”  


  • Higher learning curve due to its extensive features.  
  • Higher cost can be a barrier for smaller organizations.  
  • User Feedback: “It is often hard to keep up with all the new features due to their 3 releases a year, it can be overwhelming if you are a solo person or on a small team”   



Pricing details are customized based on the company size and requirements, starting around $75 per user per month.  


  • G2: 4.2/5   
  • Capterra: 4.4/5 
  • TrustRadius: 8.2/10   

5. Help Scout  

helpscout- zoho ticketing alternative

Help Scout is a customer service software designed for businesses focused on delivering personalized customer support. It emphasizes collaboration and streamline communication to enhance customer interactions.  

Website – Help Scout  

Why choose Help Scout over Zoho?  

Help Scout is a better alternative to Zoho for ticketing systems because of its intuitive interface and focus on personalized customer interactions. Its simplicity and effectiveness make it a preferred choice for businesses aiming to enhance customer service efficiently


  • User-friendly interface with a focus on collaboration.  
  • Extensive knowledge base capabilities.  
  • Customer Testimonial:Easy tracking of multiple tickets”  


  • Lack of advanced automation features compared to some competitors.  
  • Reporting tools may require improvement for detailed analysis.  
  • User Feedback: “The thin line between switching between auto and manual workflow, which can trigger 1000’s of responses to closed emails is a problem, there needs to be a dialog box warning users the result of action while setting up a workflow.  



$20 per user per month (Billed Annually) 


  • G2: 4.5/5 
  • Capterra: 4.7/5 
  • TrustRadius: 8.8/10 

6. Intercom  

intercom- zoho ticketing system alternative

Intercom is a customer messaging platform that enables businesses to communicate with customers across various channels, including chat, email, and social media through ticketing systems to provide personalized support and improve customer engagement.  

Website Link Intercom  

Why choose Intercom over Zoho? 

Intercom outshines Zoho in ticketing systems with its advanced automation and integration capabilities. Its user-friendly interface and real-time customer support features make managing tickets more efficient and effective. Businesses prefer Intercom for its ability to streamline support processes and enhance customer satisfaction. 


  • Conversational support tools for real-time interactions.  
  • Automated messaging and targeting capabilities.  
  • Customer Testimonial: “Intercom is very all-around when it comes to business; making it your own personalized go-to communication with your client is superb. It also helps me to utilize my time in quick response by using our macro, which is one tap away”   




$39 per user per month.  


  • G2: 4.6/5   
  • Capterra: 4.6/5 
  • TrustRadius: 8.9/10   

7. HubSpot Service Hub 

HubSpot Service Hub- zoho ticketing alternative

HubSpot Service Hub offers tools for customer service, ticketing, and knowledge base management. It’s designed to help businesses deliver exceptional customer experiences and improve customer satisfaction.  

Website Link – Hubspot  

Why choose HubSpot Service Hub over Zoho?  

HubSpot Service Hub excels as a ticketing system over Zoho due to its integration with marketing and sales tools. This provides a unified view of customer interactions, enhancing support efficiency. Businesses benefit from streamlined ticket management and improved collaboration. 


  • Integration with HubSpot CRM for unified customer management.  
  • Robust ticketing and automation capabilities.  
  • Customer Testimonial:Using HubSpot made it easier for us to handle cases coming from multiple sources. Its various features from seamless ticket property management to customer survey forms made it much more convenient for us to handle client requests and issues – thus allowing us to know where our attention should be at.” 


  • Advanced features may require additional training for users.  
  • Customization options can be limited in certain areas.  
  • User feedback:The only thing that I don’t like is the merging feature of HubSpot. I don’t like how it simply removes the existence of a standalone ticket and just paste the contents in the new parent ticket. I experienced merging multiple tickets since they had the same issue, but the content was just too much since I had to scroll over so many times to find what I needed. I wish they could let us preview the thread before the merge” 



$45 per user per month.  


  • G2: 4.3/5   
  • Capterra: 4.5/5 
  • TrustRadius: 8.6/10 

8. Jira Service Management  

jira service management- zoho ticketing system alternative

Jira Service Management, formerly known as Jira Service Desk, is a popular IT service management (ITSM) tool that helps teams deliver great customer service experiences. It offers features like incident management, change management, and automation workflows.  

Website Link –  Atlassian  

Why choose Jira Service Management over Zoho?  

Jira Service Management is highly customizable, scalable, and integrates with other Atlassian products, providing a great ITSM solution for organizations of all sizes.  





$20 per user per month.  


  • G2: 4.5/5   
  • Capterra: 4.4/5 
  • TrustRadius: 8.9/10 

9. BoldDesk 

bold desk-ticketing-system-zoho ticketing system alternative

BoldDesk offers a cloud-based ticketing system designed to streamline your customer support operations. It allows you to manage inquiries from various channels like email, phone, and social media in one place. 


Why Choose BoldDesk over Zoho?

BoldDesk boasts a simpler interface and allows for more tailored workflows, making it ideal for teams needing a system that adapts to their needs. Plus, BoldDesk offers unlimited agents on some plans, whereas Zoho might require additional fees as your team grows. 


  • Easy setup, customizable workflows 
  • Unlimited agents (select plans) 
  • Customer Testimonial: Bolddesk has been the only ticketing system I have tried to offer the functions necessary for a small IT team with a clear-cut division of responsibilities. Creating tasks and subtasks out of tickets, ticket linking with an excellent parent- and child-ticket system, many possibilities for automatization, and AI features to take some of the writing burdens. 




$25 per month. 


  • G2 – 4.6/5 
  • Capterra – NA 
  • Gartner – 4.2/5 

Enhance Customer Satisfaction with Leading Ticketing Systems: Why LeadSquared Stands Out  

After diving into Zoho ticketing alternatives, we’ve discovered many options. Each brings unique strengths and functionalities to the table. Evaluating these alternatives has been enlightening, showcasing the diversity and innovation in the ticketing system landscape. 

Here’s a brief overview of a few alternatives: 

  • HubSpot Service Hub: Seamless integration and comprehensive tools for excellent customer service. 
  • Zendesk: AI-powered automation and omnichannel support for efficient and personalized interactions. 
  • Freshservice: Specialized approach designed for IT support teams, focusing on IT service management. 

Among these LeadSquared stands out for its seamless ticketing solutions. Here are some of the most loved features of LeadSquared’s Service CRM

  • Omnichannel Support: Reach customers wherever they are.  
  • 360° Customer View: Understand your customers better for exceptional service. 
  • AI integration: Automate tasks and resolve issues faster. 

If you are looking for software for efficient ticket management and want to provide your customers with a seamless experience, take a demo with LeadSquared today

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