Zoho Desk is a customer service software that helps businesses quickly manage and solve customer problems. It’s part of Zoho’s larger group of software, which includes everything from customer management to project organization.
Zoho Desk has many helpful features, such as handling support tickets, automating repetitive tasks, supporting customers across different channels, and providing detailed reports that provide insights into customer issues.
These features make it easier for companies to improve how they help and satisfy their customers. While Zoho Desk is great, some businesses might be looking for something different that fits their needs.
By checking out these Zoho ticketing alternatives, businesses can find a tool that better suits their needs—different ways to integrate with other software, easier ways to customize the tool, or a more suitable price point.
We’ve narrowed down the field to these Zoho ticketing alternatives. This table provides a quick overview, and we’ll provide detailed descriptions of each one next.
Top 9 Zoho Ticketing System Alternatives
Company | Top Features | Average Rating (Gartner, G2 & Capterra) | Pricing (Per month) |
LeadSquared | AI Automation & integration with Sales CRM | 4.38 | Upon Request |
Freshdesk | Easy to navigate for agents & customers, Customer support via email, social media, and phone can be provided & All customer interactions can be managed in one place | 4.43 | $15 |
Zendesk | Third-party integrations & Efficient ticket management | 4.27 | $49 |
Salesforce | Highly customizable & extensive ecosystem with numerous integrations | 4.23 | $75 |
Help Scout | Extensive knowledge base capabilities & user-friendly Interface | 4.53 | $20 |
Intercom | Conversational support tools & automated messaging and targeting capabilities | 4.53 | $39 |
Hubspot | Automation capabilities & integration with HubSpot CRM | 4.37 | $45 |
Jira Service | Integration with Atlassian's ecosystem & Customized options for users | 4.45 | $20 |
BoldDesk | Easy Set-up & Configurations | 4.2 | $25 |
1. LeadSquared
LeadSquared’s Service CRM provides comprehensive support, covering everything from ticket creation to resolution. It enhances the customer support experience with complete ticket management.
Website Link – LeadSquared
Why choose LeadSquared over Zoho?
LeadSquared is a better Zoho alternative considering it offers omnichannel support, seamlessly integrates with your CRM for personalized service, provides a 360-degree customer view, and utilizes AI to automate tasks and reduce resolution times. This empowers your team to deliver exceptional service and boost customer satisfaction.
Pros:
- High-level automation that streamlines the ticketing process.
- Excellent ticket management features.
- Customer Testimonial: “LeadSquared has transformed our efficiency dramatically.”
Cons:
- Limited customization options compared to some competitors.
- Can be difficult for new users to understand
- User Feedback: “ There has been few sever issue which led to running of the CRM being slow”
Pricing:
Pricing
Upon Request
Ratings:
- G2: 4.3/5
- Capterra: 4.5/5
- TrustRadius: 8.7/10
2. Freshdesk
Freshdesk offers a ticketing system within its customer support software suite. It boasts multi-channel support, gamification, and automation tools to streamline customer service operations.
Website – Freshdesk
Why choose Freshdesk over Zoho?
While both are great options, Freshdesk focuses on creating a more engaging user experience. Freshdesk’s gamification features can enhance user engagement and agent productivity, making it a fun and motivating environment for your team.
Pros:
- Easy to navigate for both agents and customers.
- Manage all your customer interactions in one place, including ticketing and CRM functionalities.
- Provide seamless support through email, social media, phone, and more.
- Customer Testimonial: “Robust automation and simple, yet effective tools such as ticket forms, ticket templates, and scenario automation improve our resolution times and customer satisfaction
Cons:
- Can be complex for new users to learn the ropes.
- Occasional glitches might occur.
- User Feedback: We have had to stop our customers sending emails to multiple FreshDesk mailboxes as they would create multiple duplicate tickets assigned to different teams. We have not found simple solutions for this.
Pricing:
A free plan is available for a limited number of tickets, and paid plans start at $15 per agent per month.
Ratings:
- G2: 4.5/5
- Capterra: 4.5/5
- TrustRadius: 8.6/10
3. Zendesk
Zendesk, known for its customer service solutions, offers a powerful and flexible ticketing system. This system seamlessly manages customer interactions across various channels, making Zendesk a well-rounded solution.
Website – Zendesk
Why choose Zendesk over Zoho?
While Zoho offers a comprehensive CRM suite, Zendesk takes a more specialized approach to customer support. Their ticketing system boasts extensive features specifically designed to streamline your ticketing workflow.
Pros:
- Connects with a wide range of third-party applications for a unified customer view.
- Powerful tools to manage tickets efficiently and gain valuable insights.
- “Zendesk’s ticketing system has been a game changer for our support team. We’ve seen a significant improvement in our ability to track and resolve customer issues.”
Cons:
- Cost: Can be expensive with additional features and add-ons.
- Complexity: Some users find the interface and settings intricate.
- User feedback: “While Zendesk offers a powerful ticketing system, the initial setup can be complex and require additional resources.”
Pricing:
Pricing
Starts at $49 per agent per month.
Ratings:
- G2: 4.3/5
- Capterra: 4.3/5
- TrustRadius: 8.4/10
4. Salesforce Service Cloud
Salesforce Service Cloud is a powerful CRM platform that offers a comprehensive suite of tools to enhance customer service and support, including case management, workflow automation, and AI-driven insights.
Website – Salesforce Service Cloud
Why choose Salesforce Service Cloud over Zoho?
Salesforce offers more scalability and deeper integration with other business processes, providing a holistic approach to customer relationship management.
Pros:
- Highly customizable to fit any business process.
- Extensive ecosystem with numerous integrations.
- Customer Testimonial: “Salesforce Service Cloud serves as our support ticketing system. When a customer writes into one of our support email addresses, that email automatically comes into Salesforce Service Cloud as a Case to be handled by our team”
Cons:
- Higher learning curve due to its extensive features.
- Higher cost can be a barrier for smaller organizations.
- User Feedback: “It is often hard to keep up with all the new features due to their 3 releases a year, it can be overwhelming if you are a solo person or on a small team”
Pricing:
Pricing
Pricing details are customized based on the company size and requirements, starting around $75 per user per month.
Ratings:
- G2: 4.2/5
- Capterra: 4.4/5
- TrustRadius: 8.2/10
5. Help Scout
Help Scout is a customer service software designed for businesses focused on delivering personalized customer support. It emphasizes collaboration and streamline communication to enhance customer interactions.
Website – Help Scout
Why choose Help Scout over Zoho?
Help Scout is a better alternative to Zoho for ticketing systems because of its intuitive interface and focus on personalized customer interactions. Its simplicity and effectiveness make it a preferred choice for businesses aiming to enhance customer service efficiently.
Pros:
- User-friendly interface with a focus on collaboration.
- Extensive knowledge base capabilities.
- Customer Testimonial: “Easy tracking of multiple tickets”
Cons:
- Lack of advanced automation features compared to some competitors.
- Reporting tools may require improvement for detailed analysis.
- User Feedback: “The thin line between switching between auto and manual workflow, which can trigger 1000’s of responses to closed emails is a problem, there needs to be a dialog box warning users the result of action while setting up a workflow.
Pricing:
Pricing
$20 per user per month (Billed Annually)
Ratings:
- G2: 4.5/5
- Capterra: 4.7/5
- TrustRadius: 8.8/10
6. Intercom
Intercom is a customer messaging platform that enables businesses to communicate with customers across various channels, including chat, email, and social media through ticketing systems to provide personalized support and improve customer engagement.
Website Link – Intercom
Why choose Intercom over Zoho?
Intercom outshines Zoho in ticketing systems with its advanced automation and integration capabilities. Its user-friendly interface and real-time customer support features make managing tickets more efficient and effective. Businesses prefer Intercom for its ability to streamline support processes and enhance customer satisfaction.
Pros:
- Conversational support tools for real-time interactions.
- Automated messaging and targeting capabilities.
- Customer Testimonial: “Intercom is very all-around when it comes to business; making it your own personalized go-to communication with your client is superb. It also helps me to utilize my time in quick response by using our macro, which is one tap away”
Cons:
- Pricing can be higher for small businesses.
- Learning curve for advanced features like automation.
- User Feedback: “The intercom’s least helpful thing is when it is being used, it can lag due to a lot of chats”
Pricing:
Pricing
$39 per user per month.
Ratings:
- G2: 4.6/5
- Capterra: 4.6/5
- TrustRadius: 8.9/10
7. HubSpot Service Hub
HubSpot Service Hub offers tools for customer service, ticketing, and knowledge base management. It’s designed to help businesses deliver exceptional customer experiences and improve customer satisfaction.
Website Link – Hubspot
Why choose HubSpot Service Hub over Zoho?
HubSpot Service Hub excels as a ticketing system over Zoho due to its integration with marketing and sales tools. This provides a unified view of customer interactions, enhancing support efficiency. Businesses benefit from streamlined ticket management and improved collaboration.
Pro:
- Integration with HubSpot CRM for unified customer management.
- Robust ticketing and automation capabilities.
- Customer Testimonial: “Using HubSpot made it easier for us to handle cases coming from multiple sources. Its various features from seamless ticket property management to customer survey forms made it much more convenient for us to handle client requests and issues – thus allowing us to know where our attention should be at.”
Cons:
- Advanced features may require additional training for users.
- Customization options can be limited in certain areas.
- User feedback: “The only thing that I don’t like is the merging feature of HubSpot. I don’t like how it simply removes the existence of a standalone ticket and just paste the contents in the new parent ticket. I experienced merging multiple tickets since they had the same issue, but the content was just too much since I had to scroll over so many times to find what I needed. I wish they could let us preview the thread before the merge”
Pricing:
Pricing
$45 per user per month.
Ratings:
- G2: 4.3/5
- Capterra: 4.5/5
- TrustRadius: 8.6/10
8. Jira Service Management
Jira Service Management, formerly known as Jira Service Desk, is a popular IT service management (ITSM) tool that helps teams deliver great customer service experiences. It offers features like incident management, change management, and automation workflows.
Website Link – Atlassian
Why choose Jira Service Management over Zoho?
Jira Service Management is highly customizable, scalable, and integrates with other Atlassian products, providing a great ITSM solution for organizations of all sizes.
Pros:
- Flexible and customizable for users.
- Integration with Atlassian’s ecosystem for enhanced collaboration.
- Customer Testimonial: “The program helps develop the right communication procedures, and this helps in ticket management.”
Cons:
- Steeper learning curve for advanced customization.
- Requires familiarity with the Jira ecosystem for optimal use.
- User Feedback: “While it is very easy to write the description for a ticket and edit it later, it is also highly error-prone because anyone could just accidentally click on the description area and accidentally change something in there.”
Pricing:
Pricing
$20 per user per month.
Ratings:
- G2: 4.5/5
- Capterra: 4.4/5
- TrustRadius: 8.9/10
9. BoldDesk
BoldDesk offers a cloud-based ticketing system designed to streamline your customer support operations. It allows you to manage inquiries from various channels like email, phone, and social media in one place.
Website – BoldDesk
Why Choose BoldDesk over Zoho?
BoldDesk boasts a simpler interface and allows for more tailored workflows, making it ideal for teams needing a system that adapts to their needs. Plus, BoldDesk offers unlimited agents on some plans, whereas Zoho might require additional fees as your team grows.
Pros:
- Easy setup, customizable workflows
- Unlimited agents (select plans)
- Customer Testimonial: Bolddesk has been the only ticketing system I have tried to offer the functions necessary for a small IT team with a clear-cut division of responsibilities. Creating tasks and subtasks out of tickets, ticket linking with an excellent parent- and child-ticket system, many possibilities for automatization, and AI features to take some of the writing burdens.
Cons:
- Limited reporting depth
- Fewer third-party integrations
- User Feedback: It takes effort to use some features. It would be nice if there were ready demos for these.
Pricing:
Pricing
$25 per month.
Ratings:
- G2 – 4.6/5
- Capterra – NA
- Gartner – 4.2/5
Enhance Customer Satisfaction with Leading Ticketing Systems: Why LeadSquared Stands Out
After diving into Zoho ticketing alternatives, we’ve discovered many options. Each brings unique strengths and functionalities to the table. Evaluating these alternatives has been enlightening, showcasing the diversity and innovation in the ticketing system landscape.
Here’s a brief overview of a few alternatives:
- HubSpot Service Hub: Seamless integration and comprehensive tools for excellent customer service.
- Zendesk: AI-powered automation and omnichannel support for efficient and personalized interactions.
- Freshservice: Specialized approach designed for IT support teams, focusing on IT service management.
Among these LeadSquared stands out for its seamless ticketing solutions. Here are some of the most loved features of LeadSquared’s Service CRM.
- Omnichannel Support: Reach customers wherever they are.
- 360° Customer View: Understand your customers better for exceptional service.
- AI integration: Automate tasks and resolve issues faster.
If you are looking for software for efficient ticket management and want to provide your customers with a seamless experience, take a demo with LeadSquared today!
