Livechat Integration - Reduce Lead Leakage Through Website Chat Capture
Capture leads who come in through Livechat on your website
Capture all the leads who chat with you through Livechat
Capture chats as leads
Don't miss out on the leads that come to your website to have a chat with you. Capture them both when you're online as well as offline in LeadSquared
Read what was said
Avoid confusion later on, as all the conversations are stored in the system. Read what was said and nurture the lead or follow-up accordingly.
Know the lead's history
Sometimes, the captured leads may already be present in the tool as an old lead. Know all the interactions they have had with your company under lead details, This helps you to know their needs much better.
Nurture the captured leads
If the leads are not ready to convert, stay on top of their minds, by sending nurturing emails. Send occasional newsletters, or trigger based drip campaigns to move them closer to conversion
Capture chat leads directly
Directly capture leads who speak to you on your website. Follow-up, nurture and engage them through LeadSquared.
Easy lead tracking
Find out how the leads are being followed up. Know what mails they are getting, as well as what pages they visit on your website.